Landers Toyota NWA

I had an excellent experience and my salesman Rick was Amazing. Love my new TRD Toyota 4Runner. I will definitely be back and send people to Rick. Amazing. Love my new TRD Toyota 4Runner. I will definitely be back and send people to Rick. More

We came in for a minor repair on our car, and came home with a 2019 Toyota Avalon Limited, a very nice car with all the latest extras. with a 2019 Toyota Avalon Limited, a very nice car with all the latest extras. More

Everyone is always very nice and professional. Only suggestion would be to have coffee available and a car for those who can’t wait til finished suggestion would be to have coffee available and a car for those who can’t wait til finished More

Customer Service.Those two words almost seem Customer Service. Those two words almost seem non-existent today whenever buying something whether in person or on-line. But, such was definitely no Customer Service. Those two words almost seem non-existent today whenever buying something whether in person or on-line. But, such was definitely not the case when I recently bought a new Avalon from Steve Landers Toyota NWA. After purchasing a 2021 Avalon XSE from them, it didn't take long for me to realize the stiffer suspension and low-profile tires weren't for me. At first we thought it might be a defect in one of the tires. The service department rebalanced the tires three different times before putting a whole new set of tires on the car; then, they even changed them again--this time putting on a completely different make of tires. But, to no avail. The vibration was still there. That's when Rodney Plack, General Manager at the dealership, suggested I simply change cars--even though I'd already driven 2,000 miles in almost four weeks on the XSE--at no additional cost. And, change we did: to a 2021 Avalon XLE, which has regular suspension and regular-sized tires. Needless to say, that change met my needs and expectations--and in the process I realized Steve Landers Toyota NWA prides themselves in Customer Satisfaction and Customer Service. So, if you're looking for a Toyota--new or used--I recommend this dealership to you without hesitation. You'll find everyone there. . .from the sales staff. . .to the service department. . .to the finance department. . .to the G.M. . .to be a team whose goal is "Excellence in all we do." More

Service was fine but it was not clear of final cost of service after receiving estimate. Service was started around $150 with additional filters- at check out Charge was over $220. Not explained clearly. service after receiving estimate. Service was started around $150 with additional filters- at check out Charge was over $220. Not explained clearly. Again service was fine just was not satisfied due to misunderstanding or unclear estimate. Would recommend but would make sure to note estimate and confirm before agreeing More

I always enjoy the professionalism and quality of work performed on my Tundra at Landers. I would recommend anyone looking for excellent services to visit them. performed on my Tundra at Landers. I would recommend anyone looking for excellent services to visit them. More

Recall for software update was completed within the estimated time. Tim was very helpful in outlining the update to be performed and the expected time to complete the update. estimated time. Tim was very helpful in outlining the update to be performed and the expected time to complete the update. More

No pressure environment, very friendly and easy to work with. Took our trade and worked to get the price up and the price of our new vehicle down. with. Took our trade and worked to get the price up and the price of our new vehicle down. More

We greatly appreciate the excellent customer service Jared gave us! He came to our house and provided all the paperwork and delivered our truck. Thank you Jared! Jared gave us! He came to our house and provided all the paperwork and delivered our truck. Thank you Jared! More

It was a great experience. Marty May was great to work with. I did the transaction mostly online since I live 3 hours away. Everything went very smooth. with. I did the transaction mostly online since I live 3 hours away. Everything went very smooth. More