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Landers Toyota NWA

Rogers, AR

4.6
7,745 Reviews
Landers Toyota NWA is Northwest Arkansas's #1 Toyota dealer and has the area's largest selection of quality pre-owned cars, trucks and SUVs. We're proud to be part of the Rogers, Bentonville, Fayetteville and Springdale communities, although our customers come from all over the state and country based on our reputation for great vehicles, fantastic prices and outstanding customer service. You'll be confident that you're getting the best deal up-front with our market-based pricing strategy on our pre-owned vehicles. Come see how we're Driving Tradition™ in NWA, and we know you'll leave feeling goo-ood about Landers.
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411 South Metro Parkway

Rogers, AR

72758

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Showing 7,745 reviews

November 24, 2020

I really liked the salesman, but I don’t feel that I got a decent deal on trading mine in . Y’all get a buyer so confused. More

by lindarodman
Recommend Dealer
Yes
Employees Worked With
Kenny Merritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Landers Toyota NWA responded

Linda, Thanks for taking the time to leave us a review and giving us some valuable feedback. We always try to provide competitive payment for trade-in vehicles, and we're disappointed to hear how you feel. We hope you have another opportunity to provide you with a five-star experience in the future.

November 24, 2020

Cada ves que voy a darle servicio a mis carros me tratan muy bien son muy amables y siempre responden a mis preguntas que tengo para tener mis carros en las mejores condiciones posibles Lake Mills y Johnny More

by LUISRBON
Recommend Dealer
Yes
Employees Worked With
Lake Mills, Johnny Guiterez
Dec 10, 2020 -

Landers Toyota NWA responded

¡Gracias! Apreciamos tu negocio.

November 24, 2020

Everything went fine. It was only an 18 month service. Additionally, the tech checked for recalls and ordered a new fuel pump to be replaced at a later date. I should not have to use 25 words. More

by JEFFERYEDODSON2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Dec 08, 2020 -

Landers Toyota NWA responded

Thanks, Jeffery! We appreciate your business and we look forward to seeing you next time. Unfortunately, DealerRater requires 25 words and we cannot change this rule. We apologize for the inconvenience.

November 23, 2020

Been awhile since my last visit for a "routine" service and was surprised at how much the cost went up. Just a sign of the times I guess. More

by SamAyeAm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Landers Toyota NWA responded

Sam, Thanks for taking the time to leave us a review and share some valuable feedback. We always have service coupons available on our website and we'd be happy to point them out next time. Thank you!

November 23, 2020

Always very friendly and knowledgeable staff. waiting area is always clean and neat. Some of the prices for different things seems a little pricey but that is all dealerships I found. More

by Xrash88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Landers Toyota NWA responded

This is what we like to hear! Thanks for taking the time to leave us a review. We appreciate your business and we look forward to seeing you next time!

November 23, 2020

Great selection, found exactly what we wanted. Loved the customer service and we weren’t there all day like other dealerships! Definitely going back there for our next vehicle purchase. More

by Jaclyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Landers Toyota NWA responded

Jaclyn, Thanks! We're glad to hear that you found the exact vehicle you were looking for. We look forward to seeing you again in the future!

November 22, 2020

This is my first Toyota, but honestly I’ve really looking forward to what I know will be an amazing lineup. In fact I pulled the trigger on two new Toyota’s. Best of all the service I received from Joe was a More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Zecena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Landers Toyota NWA responded

We're so glad to hear that, JP! Enjoy your Toyotas, and we'll see you next time!

November 21, 2020

Is clean and safe and good customer service and convenient location and I thinking good tim responsibility and they take time to explain what they More

by MAGUISMAIDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez, Tim Doran
Dec 08, 2020 -

Landers Toyota NWA responded

Thanks! This is what we like to hear. We'll see you next time!

November 21, 2020

Chris the service tech was awesome! Very knowledgeable.I will definitely receive this dealership because of the outstanding quality and service they provide. Thank you. More

by Joann2182@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Landers Toyota NWA responded

Joann, Thanks for taking the time to leave a review. Chris is a great service tech and we're lucky to have him on the team!

November 21, 2020

Will never take my vehicle back to Steve Landers NWA. Terrible and dishonest customer service. Charged a double diagnostic fee and spent over 4 hours “trying” to figure out what was wrong, then quoted us More

by C Stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Doran
Nov 24, 2020 -

Landers Toyota NWA responded

C Stewart, We're very concerned to hear about your experience. We know your diagnostic fee may seem high, however, you approved additional diagnostic time. We do apologize for any miscommunication and we never want to hear that our customers feel the need to go elsewhere. Please expect a call from a member of our team soon to discuss this matter. Thank you.

Nov 24, 2020 -

C Stewart responded

No, my wife contested it after over 3 hours of waiting for an update. She was told she could walk away again (with no diagnosis) and just pay the one diagnostic fee after initially being told that she would have an update and diagnosis after about 1.5 hours. You can feel free to try and justify this “agreement” publicly, but what you did was take advantage of the situation. Having gone to another auto shop with a diagnosis and repair in under an hour, not to mention a bill for less than a TENTH of what you quoted us, is enough to prove that you do not really care about us as your customers nor our patronage.

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