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Landers Toyota NWA
Rogers, AR
7,750 Reviews
Landers Toyota NWA is Northwest Arkansas's #1 Toyota dealer and has the area's largest selection of quality pre-owned cars, trucks and SUVs. We're proud to be part of the Rogers, Bentonville, Fayetteville and Springdale communities, although our customers come from all over the state and country based on our reputation for great vehicles, fantastic prices and outstanding customer service.
You'll be confident that you're getting the best deal up-front with our market-based pricing strategy on our pre-owned vehicles. Come see how we're Driving Tradition™ in NWA, and we know you'll leave feeling goo-ood about Landers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 7,750 reviews
February 12, 2019
Great Service Experience Our Toyota Avalon was serviced this morning at Steve Landers Toyota. Went into shop at our appointed time and was complete including a wash in under a Our Toyota Avalon was serviced this morning at Steve Landers Toyota. Went into shop at our appointed time and was complete including a wash in under an hour. Great Service, friendly staff and a wonderful customer waiting area. We'll be back next time. More
by Robert47
Employees Worked With
Andrew Gates
February 12, 2019
Easy and Fast This time I didn’t have to wait long and just like everytime, it’s easy to get checked in. The waiting area is pretty good. This time I didn’t have to wait long and just like everytime, it’s easy to get checked in. The waiting area is pretty good. More
by kdesai303
Verified CustomerEmployees Worked With
Andrew Gates
February 11, 2019
Customers are not an inconvenience. The last two visits to this dealership were disappointing to say the least. It is very useful as a customer to understand what was done to your vehicl The last two visits to this dealership were disappointing to say the least. It is very useful as a customer to understand what was done to your vehicle, so an explanation of the services provided is very nice. Having the service advisors hand you your paperwork and not tell you anything that was found on your inspection is disappointing. Having to find out your vehicle has low brakes later while reading your invoice is worse. I received a call to address my concers from the "assistant service manager" after completing my survey. I found it interesting that the same service advisor that blew me off and did not address my issues was the "assistant service manager" that called me about my concerns. If they truly cared about customer service, they would not have the same person that mistreated a customer call the customer about their concerns. I did find it amusing however that during our call about my concerns, the "assistant service manager" did not identify himself as the same service advisor that had helped me when I brought my vehicle in. More
by paulpettit
Employees Worked With
Jason Jones "assistant service manager"/service advisor , Andrew Gates
February 11, 2019
Wonderful experience Mark from the service department and bill from the sales team were a pleasure to work with. I was at the dealership for a service appointment and end Mark from the service department and bill from the sales team were a pleasure to work with. I was at the dealership for a service appointment and ended buying a new truck. More
by M4BARDEN
February 11, 2019
Good experience I think Felix did an incredible job! My monthly payment was a little too high. Also had to add some more money to the payment for warranty which I did I think Felix did an incredible job! My monthly payment was a little too high. Also had to add some more money to the payment for warranty which I didnt expect at all. More
by nayeli.tarin
Employees Worked With
February 11, 2019
Go see Alex Alex was amazing, I was stressed and depressed cuz i just lost my civic in an accident. He had me laughing and feeling a little better by the end of i Alex was amazing, I was stressed and depressed cuz i just lost my civic in an accident. He had me laughing and feeling a little better by the end of it.. I would recommend alex to anyone. Chase is super sweet to. He got me a great % on the loan... More
by MJ_BABYBLUE18
Employees Worked With
February 10, 2019
NOT HAPPY (issue will be resolved soon) Although my experience with this dealership was mostly negative as written below, I have been contacted by the dealership and am very hopeful any issu Although my experience with this dealership was mostly negative as written below, I have been contacted by the dealership and am very hopeful any issues I may have experienced will definitely be resolved. My issues extended further than the dealership alone and I do realize they are trying to help. So I must say I will be doing business with them again. I look forward to smiling as I drive away in another vehicle more to my liking. (Old review) I am NOT a happy camper. I was not aware of the numerous times Landers was trying to get loan approved until I started receiving declined papers in the mail. I was not aware my credit score had plummeted from 800 in Dec to around 663. I only knew it had come down a little bit into the 700's Now I not only have to try and rebuild my overall score but also am hit with numerous inquiries on my file that I can't make disappear except over time. Not to mention the Rav hybird is NOT getting the fuel economy as I had been informed and now will have trouble getting rid. More
by NOT HAPPY
Employees Worked With
February 10, 2019
Awesome team!! When I call, they understand what I'm saying and take on consideration that I work. They complete my service in a timely fashion and make sure that my When I call, they understand what I'm saying and take on consideration that I work. They complete my service in a timely fashion and make sure that my questions are answered. What a great bunch of folks!! More
by Jeff
Employees Worked With
Drew
February 09, 2019
Eric Perkins and a Crazy Deal! Eric Perkins told us to come see him and he would make us a crazy deal. I made a comment to my husband before arriving that we would see who was crazy Eric Perkins told us to come see him and he would make us a crazy deal. I made a comment to my husband before arriving that we would see who was crazy because we had been looking for a few days and at that point had given up on getting even what we considered a fair deal. No one wanted to give us anything for our trade, or adjust their price. Thought he was just going to be like everyone else. But, as soon as we pulled up we were impressed, Eric stepped out of one of two vehicles he had warming up in the 28 degree weather. How nice, and thoughtful. His sales ethic was not pushy at all but very informative, and helpful. Guess what... we did get a crazy deal!! Also Kyle Maxwell in the finance Dept was great! Thanks Eric and Kyle for a pleasant and easy transaction! We love our new Toyota Highlander. More
by Sharon Lawson
Employees Worked With
Eric Perkins, Kyle Maxwell
February 09, 2019
SERVICE DEPARTMENT AND UPPER MANAGEMENT ARE A BUNCH OF CLOWN For 4 months I had no answers only excuses on my paperwork and title getting to me. Caused me late fees, tax penalties, harrassed by dmv and law enf For 4 months I had no answers only excuses on my paperwork and title getting to me. Caused me late fees, tax penalties, harrassed by dmv and law enforcement! It's like here's your new car oh well, dont bother us!!! Then my first service appt. Feb 8th was the last straw!! The service dept. and upper MANAGEMENT at NWA Toyota are ran by a bunch of DISRESPECTFUL, unprofessional clowns with excuses for their actions. Being a customer and a USMC VETERAN they have disrespected me in every way possible and I will not tolerate that from any person on this earth!! Especially the general manager who had enough nerve to say well I have to investigate problem to see if it's your fault or us!!! YOUR A PUNK FOR SAYING ANYTHING LIKE THAT, YOUR FAST MOUTH SHOULD HAVE A FING BOOT PUT IN IT!!!! And folks, this idiot called back tracking and fast talking saying well our video shows you were here and it's our fault blahs blahs blah!!!! WELL TO LATE TO NOT BE AN xxxxx!!!!! ALL THE GAS AND TIME WAS WASTED WITH THESE 100% DISRESPECTFUL xxxxxx, I WILL NEVER DEAL WITH THEM AGAIN!!!! More
by BJC67STANG
Employees Worked With
Other Employees :
General manager , Phillip Aulenback, David Hastings, Chip Anderson, Bill Ryan, Caleb Kordsmeier, Tommy Moser, Andrew Gates
