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Landers Toyota NWA

Rogers, AR

Overview
Employees
Reviews
Vehicles
4.6
7,743 Reviews
Landers Toyota NWA is Northwest Arkansas's #1 Toyota dealer and has the area's largest selection of quality pre-owned cars, trucks and SUVs. We're proud to be part of the Rogers, Bentonville, Fayetteville and Springdale communities, although our customers come from all over the state and country based on our reputation for great vehicles, fantastic prices and outstanding customer service. You'll be confident that you're getting the best deal up-front with our market-based pricing strategy on our pre-owned vehicles. Come see how we're Driving Tradition™ in NWA, and we know you'll leave feeling goo-ood about Landers.
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411 South Metro Parkway

Rogers, AR

72758

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Showing 7,743 reviews

July 02, 2018

Excellent they provide an excellent service and They see the needs of the client and try to comply with what we are looking for. Excellent service. More

by Daniela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex French
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July 02, 2018

Great Service Mike was a ton of help, especially when it came to keeping us under our budget and still getting the truck we wanted! We're first time Toyota owners a More

by KMANCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Vann, Michael Roche
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July 01, 2018

Extremely pleased The salesman was eager to help me in anyway possible, very knowledgeable of the product, features and all other aspects which in turn made my buying e More

by LINZES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro De La Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Argueta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Aulenback, Rex French
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July 01, 2018

Dirty vehicle results in costly undisclosed repairs Made an appointment on Friday to drive from LR to NW Ark to see Explorer on Saturday at 10:00 am (plenty of time to wash vehicle that had been sitting More

by TNLAHOG
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kyle Croft
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Jul 03, 2018 -

Landers Toyota NWA responded

Thank you so much for taking the time out of your day to provide constructive criticism in the survey response, along with purchasing a vehicle from us. We are extremely sorry for the condition of the vehicle due to construction. We have a staff of 5 lot porters that power wash our preowned and new vehicles daily, along with moving them. Unfortunately, during the unusual setup during the construction, they get dirtier much quicker with the dirt work going on due to wind and dust. We should have pulled your vehicle aside you were interested in before you came in and had it specially detailed in our detail department. Regarding the issues of rear window washer damaged and internally taped, 2 damaged alloy rims and covers missing on second row cup holder, and rear latch handle having issues - Used vehicles that are not certified are priced AS-IS with every issue accounted for in how it is priced. The salesmen typically do not check every portion of the vehicle for cosmetic issues - this is the customer's responsibility on Used As-Is vehicles. We are sorry the vehicle was not up to the expectations you had and will use this information to be sure it does not happen again by explaining the used car buying process to our future customers. Thank you.

July 01, 2018

Such nice people. There was no pressure. It seemed that everyone involved listened to what we wanted and worked to find exactly what we wanted. And, they all seemed to enjoy their job. Nice e More

by MitchL
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lucke, Caleb Kordsmeier, Lexington Long
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July 01, 2018

great experiment This is my first car and Alex helps me through all these processes and help me understand how it works. He is really nice and talkative. HIghly apprec More

by YILUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2018

Awesome Sales Experience Everyone did great all around to make sure i was taken care of. Im glad I am apart of the Toyota family.Thanks to everyone that made it work. More

by ISIAH.PHINNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex French, Caleb Kordsmeier, Manrique Valdez
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July 01, 2018

Used car purchase Our car salesperson, Carl, was excellent in every way. His professional manner, enthusiasm and courtesy made the overall experience a very good one. More

by SUPER56READER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex French, Carl Williams
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July 01, 2018

Too long of process expect to wait 2hrs for buisness manager to go over financial. Didn't go over anything just said sign here, we also didn't get any option for financin More

by EVEY681
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Hastings, Michael Lucke
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Jul 03, 2018 -

Landers Toyota NWA responded

Thank you so much for taking the time out of your day to leave a constructive response to your purchasing experience. First, we are extremely sorry the wait to get into the finance management office was too long. We keep 5 finance managers staffed, but sometimes get backed up during busy days. We do not want this to be your view of the dealership as a whole, and hope it is an outlier. Typically, the finance manager picks the lowest APR option on lenders, so we do not normally offer a variety of lenders - We offer the one that gives the customer the lowest payment and most advantageous APR. Please come in to see us at the Sales area, and we would be glad to offer you a free light detail to help make up as much as possible for the problem. We want to retain you as a service and sales customer, along with helping your friends. This is not the normal experience. We will work diligently to be sure this does not happen again.

June 30, 2018

Excellent customer service Jacob & Ethan did excellent job. They explain me manual for Highlander. Caleb always help us, we purchase new car in past he did excellent job as well More

by RIPALPATEL1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Bagwell, Rex French, Caleb Kordsmeier
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