Landers Toyota NWA

Needs improvement in customer handling I had done all the research in internet and walked into Steve Landers Toyota NWA to take my Highlander home by paying full cash. Sound very easy right I had done all the research in internet and walked into Steve Landers Toyota NWA to take my Highlander home by paying full cash. Sound very easy right? but not really with Steve Landers Toyota NWA. In fact I was highly disappointed the way Steve Landers Toyota handled it. First of all there was nobody to talk for first 10 mins and finally one sales representative approached us. Straight away his question was what is the price range you are looking at? I said I know the price range am here to see the car and buy. He insisted on the price and I told price 5k lesser the MSRP (That is 37k for 42k worth Highlander XLE). I felt he just wanted us to walk away and he said, "NOT HAPPENING, anything else?". I said, I would like to see the car and experience it. He was not willing to show as the price range didn't match. Then I had to ask again "Price can be negotiated. Can I PLEASE see the vehicle, I insist?". Finally he was agreed and started walking into the lot. He didn't even utter a word until we reached the lot and entered the vehicle. I was about to test drive and he was at the passenger seat and still he not talking. At that time I was 100% sure that there is no way I can close this deal with this guy, I stopped the car near the entrance and asked Can I get another associate to work with (To be frank I was hopeless on this too?). For my surprise, he agreed and new associate joined. He was very nice person and deserves a 5 star rating for his service, He was professional and friendly, cleared all my questions. I booked my Highlander on the same day as the same config I wanted was not available in the inventory on the same day. The only reason I completed my transaction with Steve Landers Toyota NWA is: There is no other dealer near Bentonville and I wanted the car ASAP, otherwise for sure I could have gone with a different dealer. I would not recommend this place if you have a choice. More

Great service! They always treat me with respect, and go over anything I don’t understand. I am always able to get my car taken care of promptly. They always treat me with respect, and go over anything I don’t understand. I am always able to get my car taken care of promptly. More

Great Group Very helpful group of guys !! My next one I buy for sure I’ll think of them when I’m buying!! Very glad this group of guys there’s only air and opport Very helpful group of guys !! My next one I buy for sure I’ll think of them when I’m buying!! Very glad this group of guys there’s only air and opportunity! More

I’ll only buy from Esteban at Steve Landers Toyota NWA I would have never believed that purchasing a vehicle could be easy and worry free - until I worked with Esteban! He went above and beyond to provide I would have never believed that purchasing a vehicle could be easy and worry free - until I worked with Esteban! He went above and beyond to provide me with options - even via text!! When I arrived at the dealership, he had everything ready and connected me with a finance manager that provided impeccable service as well. I’ll only buy from Esteban!! And a year later - I LOVE my vehicle and am still greeted by him during my visits for routine service! (THANK YOU ESTEBAN!!) More

Very impressed I am giving a rating of 5 stars because our dealer Manny was knowledgeable, friendly, patient and not pushy. I would definitely recommend to my friend I am giving a rating of 5 stars because our dealer Manny was knowledgeable, friendly, patient and not pushy. I would definitely recommend to my friends and family. More

Great Services I worked with Kenny Merritt at Steve Landers Toyota fo NWA. We had a great experience with him and his service. We were not pressured, I don't like fe I worked with Kenny Merritt at Steve Landers Toyota fo NWA. We had a great experience with him and his service. We were not pressured, I don't like feeling pressured, especially when making such a big purchase. Additionally. the SD map card was missing. I made a simple phone call and spoke to Kenny. He acknowledged my need and took care of it right away. As promised, I received the SD map card in the mail in a very timely manner. I have already recommended some folks to Steve Landres Toyota of NWA, specifically, Kenny Merritt. Thank you, all for your commitment to services excellence. More

Quick and easy This is a great place to get your car serviced. I came in without an appointment and was told it may take up to 2 hours, but to my surprise it took ab This is a great place to get your car serviced. I came in without an appointment and was told it may take up to 2 hours, but to my surprise it took about half the time. I was impressed because they seemed very busy. Plus my experience was great because of their bad large selection of refreshments for the wait. More

Toyota Tacoma Had a great experience buying a new Tacoma. We even traded in two vehicles against the new one and the process was still quick and painless. Less tha Had a great experience buying a new Tacoma. We even traded in two vehicles against the new one and the process was still quick and painless. Less than three hours total from stepping on the lot for a test drive! More

Not pushy and very easy to work with Chase was very nice and easy to work with for the entire process. He was not pushy and did his best to understand our needs and what we were looking f Chase was very nice and easy to work with for the entire process. He was not pushy and did his best to understand our needs and what we were looking for. He stayed late and helped us through the decision that was made over a couple of days. Josh also stayed late and helped us get the financing done and thoroughly explained everything each step of the way. Overall great experience and would recommend to anyone in the market for a new Toyota or used vehicle. More

Service/Maintenance Had appt. was there about an hour. Got car in and serviced promptly. waited for an hour until finished, got a quote on a tire rim and hub. Outrageo Had appt. was there about an hour. Got car in and serviced promptly. waited for an hour until finished, got a quote on a tire rim and hub. Outrageous pricing. More