Larry H. Miller Chrysler Jeep Dodge Ram Surprise

It is sad to say that after 15 years & 8 vehicles purchased from Larry H. Miller Avondale and Surprise- I will not return with my business if they do not make this right. I purchased my 8th vehicle i purchased from Larry H. Miller Avondale and Surprise- I will not return with my business if they do not make this right. I purchased my 8th vehicle in Sept. 2021, a 2022 - 2500 RAM truck with 41 miles on it-BRAND NEW. We paid $86,000.00+ for this truck and it is a LEMON. As per the AZ LEMON Law- this truck qualifies. Marshall Clark, the area/general manager was very dismissive, dis-respectful, un-caring to the time consuming RUN AROUND I have dealt with for a year. He should be FIRED FOR THE RUDE manner in which HE conducts business. I spoke to him in Sept 2022 about my issue, which he directed me to RAM Care/ manufactures. I spent 6 weeks with calls and run around from RAM Care, to be told the dealerships have a 'backdoor' email they can use to address these situations. When I called Marshall 4x's and a visit to the dealership, he FINALLY returned my call. But was clearing too busy to listen to the issues. When I asked him to please stop trying to dismiss me, I have a serious ELECTRICAL issue with my truck, he calmly said 'I will no longer deal with you' and hung up. WOW. I have received great customer service from the sale team, the service department and the service manager, to have the AREA/GENERAL MANAGER treat me like this. I tired to be reasonable and address my concerns with this truck in a professional manner. Marshall Clark, has forced me to retain an attorney. I will now demand the full cost of the truck, my attorney fees and punitive damages for my time and frustration. I pray that Asbury Corporation and David Holt takes this from Marshall Clark's paycheck. Mr. Clark needs additional training and should be demoted from his role as the leadership of this local dealership group. This is a sad example of leadership. More

Wonderful experience. Love my new Jeep. Have a very professional and comfortable sales experience :D Love my new Jeep. Have a very professional and comfortable sales experience :D More

I would give 0 stars if I could! ! The service department is terrible!! We have never had our vehicles done when promised and we are glad to have a new dealership to go to now. I do ! The service department is terrible!! We have never had our vehicles done when promised and we are glad to have a new dealership to go to now. I do not recommend this dealership at all. You will be sorry!!!!!! More

We had some issues at first but as soon as the general manager found out he committed to address the the shortcomings. I was so impressed with his response I have now purchased a second vehicle manager found out he committed to address the the shortcomings. I was so impressed with his response I have now purchased a second vehicle More

Jaxson is the best! He was VERY patient, knowledgeable, and just overall very helpful of everything. I moved to Washington State and he still made it happen. Jaxson list He was VERY patient, knowledgeable, and just overall very helpful of everything. I moved to Washington State and he still made it happen. Jaxson listened, explained in details, and communicated with me from miles away. I was comfortable enough to process things over the phone/online. I recommend him to everyone I know! I am on my 3rd car from him and I will literally never go anywhere else! Thank you Jax again for making my car buying experience smooth, fun and I will be back! More

Terrible experience. They would not even show me a Dodge Journey even they had some to show. They would not even show me a Dodge Journey even they had some to show. More

Don’t trust service. They will lie and say work was done and they didn’t do anything. The salesmen will sell you used cars that are not safe to drive. I have bought 8 car They will lie and say work was done and they didn’t do anything. The salesmen will sell you used cars that are not safe to drive. I have bought 8 cars here and will never purchase another one after the last year we have had with the lies and putting my family in jeopardy on the already dangerous roads. More

Just wanted to take the time to share my appreciation for Sean Clarke . My brother has bought multiple vehicles with him and has nothing but great things to say about his customer service. I currently just b Sean Clarke . My brother has bought multiple vehicles with him and has nothing but great things to say about his customer service. I currently just bought a new vehicle with Sean the process was smooth he worked with me to find the car that I was wanting. Day and night if I had a question he would reply back and answer any questions I had. This is my second time purchasing a car with Larry H Miller Chrysler Jeep Dodge Ram Surprise and it won’t be the last time. I have never bought a car and had the sales guy check in after . With Sean he has reached out checking in with how things are with the car . He definitely goes above and beyond . I tell everyone I know looking for a vehicle to go stop in your store and speak with Sean. More

Totally disappointed! Made a service "Appointment" on Thursday for the following Tuesday, they couldn't "get me in" Until then. Showed up on time and was told it would be Made a service "Appointment" on Thursday for the following Tuesday, they couldn't "get me in" Until then. Showed up on time and was told it would be Thursday or Friday before they would even look at it to diagnose the problem. (the passenger side window had fallen into the door) What the heck was the "appointment" for? Why didn't they just tell me you no longer need nor want my business. Oh wait! they just did! More