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Lawton Kia - Service Center

Lawton, OK

4.6
1,771 Reviews

1,771 Reviews of Lawton Kia - Service Center

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November 30, 2024

This dealership is very helpful. Thank you miss Deborah for all you do!!! I am very happy with the service and the way they contact me to check to see what I might want or not want More

by 777sweetphlebo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Lawton Kia responded

Thank you for your kind words! We're delighted to hear that Miss Deborah and our team provided you with such great service. We appreciate your feedback and look forward to assisting you again!

November 30, 2024

Was so glad they were able to take my car on the spot without an appointment. Quick service for the basics my Kia Sorento was due. More

by Candy.Hernandez.041115@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Lawton Kia responded

Thank you for your feedback! We're glad we could assist you with your Kia Sorento so quickly and without an appointment. We appreciate your trust in our service and look forward to seeing you again!

November 29, 2024

He was polite kept informed I waited a little long then expected but it was all good More

by padilla.carmen22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Lawton Kia responded

Thank you for your feedback! We're glad to hear that you had a positive experience and appreciate your patience. We’ll work on improving wait times for next time!

November 26, 2024

Alan was really nice and helpful. Amanda was really helpful when I didn't get what I wanted and now I'm going to go to High Volume like she recommended to get my transmitter. She's re More

by jaydenliles
Service Time
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
Nov 27, 2024 -

Lawton Kia responded

Thank you for sharing your experience, Jayden! We're glad Alan and Amanda were able to assist you. Amanda will appreciate your kind words and recognition of her hard work. We'll make sure to share your feedback! 🚗🌟

November 22, 2024

Charged $70. 00 to trouble shoot and another $280.00 to repair for a $80.00 part. More

by wingrider1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deborah Johns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Lawton Kia responded

We sincerely apologize for any frustration regarding the charges for your repair. We strive to provide transparent and fair pricing and would appreciate the opportunity to address your concerns. Please contact me directly at 580-771-3275. Thank you, Amanda

November 21, 2024

Deborah was great! Amanda was also great. They kept me informed and were friendly and professional. It was a great experience Thank you, ladies!! More

by ckensell1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Lawton Kia responded

Thank you for the wonderful feedback! We're so glad Deborah and Amanda provided such a friendly and professional experience. We'll be sure to share your kind words with them! 😊

November 19, 2024

Friendly, hospitable, very professional. Greeted at the door, kept informed on the progress. Thanked for the opportunity. More

by okbobsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Lawton Kia responded

Thank you, okbobsan! We're delighted to hear you enjoyed the friendly and professional service. We appreciate the opportunity to serve you! 😊🚗

November 18, 2024

By far the best dealership experience I have ever had. They have the best customer service! 10/10 recommend. I bought my car in May and dealt with Sales and Service and both departments, including the man More

by siem0492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Schulz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lawton Kia responded

Wow, thank you so much for your glowing review and for making the trip from OKC to work with us! We're honored to have earned your trust and recommendation. Your kind words about our Sales and Service teams mean the world to us, and we look forward to seeing you again for your vehicle maintenance.

November 18, 2024

This is the fourth kia I have purchased. The service department is one of the main reasons. More

by bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather, Renee
Nov 18, 2024 -

Lawton Kia responded

Thank you for your loyalty and kind words! We're thrilled to hear our service department has been a key part of your experience. Here's to many more years of driving Kias with confidence! 🚗💙

November 17, 2024

Very good customer service and professional. I had an oil change and a complimentary car wash and it was done in a decent time frame but the car wash could have been done a little better. More

by vj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca
Nov 18, 2024 -

Lawton Kia responded

Thank you for your feedback, VJ! We're glad you had a positive experience with our customer service and timely service. We appreciate your note about the car wash and will work on making it even better next time. See you again soon! 🚗✨

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