About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

LeSueur Car Company - Service Center

N/A

11 Lifetime Service Reviews

1109 E. Curry Rd., Tempe, Arizona 85281

11 Reviews of LeSueur Car Company - Service Center

Sort by Write a review
November 25, 2013

"LeSueur has become my go to service center for my VW for..."

- baluscher

LeSueur has become my go to service center for my VW for several years now. I drive down from Prescott to utilize their services. My first experience was having a timing belt changed in an older VW Jetta diesel. They did the work for significantly less that the original dealer proposed. My second experience was with a balky a/c unit on my VW passat wagon diesel. Again I went to the original dealer -- they charged me $125 for diagnostics, recommended either a complete replacement of the a/c (about $1,500) or trade the car in. Decided to check with LeSueur. They kept the car for nearly a day trying to figure out the problem and ultimately replaced a $5 part and charged me less than the diagnostic at the other dealer. Has worked fine since that date about 3 years ago. I had one other more serious issue one time. A part LeSueur installed on my old VW failed. It was a failure due to a manufacturing defect in the replacement part, it had nothing to do with LeSueur's work. The failure caused some additional damage to the car. LeSueur stood behind its work and the part and took care of the entire repair cost with no hassle. It was the single best experience I ever had with a dealer and showed their integrity and honesty, something that you can't put a price on. I highly recommend LeSueur for its honesty, fairness and integrity. The employees I have met have all been professional and helpful. I have great confidence in this dealer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ken Kerns, several others.
June 10, 2013

"Ken is great to work with. Ken's service department..."

- mandrosk

Ken is great to work with. Ken's service department went above and beyond to get my car fixed. They went out of their way to give me a ride to the airport the day my car was dropped off. Ken called me several times the next day to let me know what the status of my repair was. When I arrived back in town my car was sitting there ready for me. It runs perfectly and is ready for thousands of miles. I love this dealership and will recommend them to everyone.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
April 19, 2013

"I bought my GTI from them 5 years ago and they were great..."

- alciciora

I bought my GTI from them 5 years ago and they were great then and the service has only improved with the new service facilities. I have recommended Le Sueur to many friends and will continue to. I know I am being treated fairly and honestly. Recently I went to a local dealer (to check for factory updates) and was told I needed a laundry list of work done. I drove directly to LeSueur for a second opinion. The work was done the following day. Ken took care of everything that actually needed to be done, at 1/3 to 1/2 the quoted price of the dealer. For example my alignment was fine, so he didn't perform and didn't charge me. Especially since I am female, and unfortunately women are taken advantage of more frequently when it comes to auto repairs, it's a relief to know there is an honest place to go when it comes to car purchase and care.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ken
April 02, 2013

"I originally visited LeSueur Car Company to look for a..."

- bsbillings

I originally visited LeSueur Car Company to look for a car. After the visit, I received a timely email thanking me and to my surprise I received a personalized email about a week later from Kris LeSueur who'd helped me that day. I wasn't even aware he was the general manager of the dealership until I read the email. He was very friendly and approachable. Some meaningful question and answer emails followed and I went back to look at the 2 cars that I was most interested in. Though I ended up buying a Mini at a different dealer, I actually felt guilty given how helpful Kris and his brothers were on my visits. Truth be told, I got a fantastic deal on a car that was destined for auction elsewhere or I would have purchased from LeSueur. On my second visit Kris also mentioned how qualified they were as a repair facility. After purchasing my Mini, I opted to change the rims and tires. The tire dealer wasn't able to adjust the alignment because it requires a special wrench so I called the dealer and was shocked at the price. At that time I remembered my conversation with Kris LeSueur and how many Mini's they have on their lot and decided to look at the service portion of their website. Their alignment service was about a third of the price of the Mini dealer and used the most current technology. They even accommodated my appointment need which was later than normal. Ken in service was very helpful and friendly. Turns out they have to weight down the car to do a proper alignment and Ken showed me the discrepancy between the tire dealer's results and theirs which was done to factory specs. I've owned about 15 cars and have done a fair amount of my own work in the past. This has been the best dealership experience I've had, equivalent to the Lexus dealer but without the sandwiches and drinks :-). Highly recommended, I intend to use their services as needed in the future. +++++++++++

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ken Kerns
March 29, 2013

"When I first discovered LeSueur Car Company, I was..."

- Deebug19

When I first discovered LeSueur Car Company, I was looking to purchase a car in September 2011. At that time, I met Kris LeSueur who was extremely helpful! He really took the time out to assist me with what I was looking for. It was pretty late in the day when I showed up the first time and I could tell that Kris was getting ready to leave, but he still took the time to really work with me and understand what I was looking for. I looked around a few cars and fell in love with a 2009 Yellow VW Beetle. It was everything that I was looking for and then some! After working out a price, Kris continued with the great customer service and worked to find the best loan for me! I was so pleased with everything they had to offer. They are not your typical "make the money, turn and burn" kind of dealership. Kris recognizes me every time I come in! After purchasing the car, I shopped around to see if any mechanics in the area could work on my car. I could not find a single mechanic that would be willing to work on a VW or had the correct knowledge to work on a VW. I went back to LeSueur to see if they do work on the cars they sell and luckily, they did! (Duh on my part, that make sense) That’s when I met Robb Lavery. He worked with me to get the best deal since I needed 4 new tires and an oil change. Robb got my correct size tires and had them ready when I brought my car in for service. I highly recommend these guys! They are great people and truly care for you and your car's needs! I will never take my bug anywhere else for service!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
January 27, 2012

"I have two cars in for service at LeSueur Car Co. in the..."

- elchevelle

I have two cars in for service at LeSueur Car Co. in the last year. Both times Robb Lavery was the Service Advisor. Robb was thorough in his assesment, kept me updated and came in under the cost of any other repair shop. The first car supposedly had a blown engine and Robb saved me $7,000 by showing what was really wrong. The second car Robb swerviced has never run better. Robb takes care of the problem, does not try to up-sell a service not needed and gives great advice on how to take care of my vehicles. I will never take my vehicles anywhere else. LeSueur and Robb are to be trusted and will treat you fairly. They are great.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robb Lavery
January 14, 2012

"I have been a customer of Le Sueuer Auto for many years. ..."

- mysticorcas

I have been a customer of Le Sueuer Auto for many years. It is family owned and they treat their customers like a member of the family. They are an intregrity based business. I have sent many friends and coworkers to them and all were very satisfied with the quality of their work and their reasonable prices. When it is time for my next vehicle I will have Steven Le Sueuer find the best auto for my needs.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rob Lavery
Jan 16, 2012 -

LeSueur Car Company responded

Thank you so much for choosing our dealership for service over all these years! Our family business is so thankful for our technicians and all the hardwork they put in. I would love to help you find the car that you are interested in whenever you are ready! Thank you so much for your review. Steven LeSueur Sales Manager

November 08, 2011

"We actually can't just put one employee's name down with..."

- wspatrick

We actually can't just put one employee's name down with whom we have worked because over many years we have been lucky enough to get to know many of them! Not only did we buy our Passat from LeSueur back in 2003, but they have serviced it, as well as our children's and friends' cars over the years. We constantly refer people to them because not only did we purchase a great vehicle for a great price, we also found hard-working, family-oriented, friendly and honest salesmen and mechanics for life. Robb, Jack, Phil and past mechanics have always been able to quickly troubleshoot problems, prepare estimates, and complete repairs as promised, at the prices promised. They didn't have to, but they willingly dealt directly with our insurance company after an undercarriage accident led to a mechanical problem. And there is never any pressure, in sales or service. If there is something my husband feels he can do on his own, they will make suggestions and/or tell him where he can find the parts he may need. Appointments are easy to make, yet they are also there for us when we drive up unannounced with a simple issue, such as checking a warning light or code. Recently, when I asked for a ride to the nearest light rail station, they insisted on driving me all the way home instead. Everybody at LeSueur is just great and they go the extra mile for their customers -- the mechanics mentioned above, and Kris, James, Steven and both Ryans, to name a few. Even the detail team is wonderful, for doing even the littlest things, like bringing our headlights back to life. We highly recommend LeSueur Car Company for sales and service -- they truly are one of the overall best companies we have ever had the pleasure to deal with.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Robb Lavery, Ryan Biggs
Nov 09, 2011 -

LeSueur Car Company responded

Thank you so much for your review it really means a lot to all of us here at our team! You are a great customer. We are so thankful for you. Please let us know how we can help in the future in sales or service! Thanks again.

November 07, 2011

"Kris was very helpful with getting my car repair. He was..."

- lawj

Kris was very helpful with getting my car repair. He was quick to respond to all my questions. I felt very confortable with their recommendations. I would use them for all my repairs and new car purchases.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kris LeSueur
November 02, 2011

"I purchased my used Audi A4 from LeSueur several years..."

- phxA4

I purchased my used Audi A4 from LeSueur several years ago and had a great buying experience. They are low key, low pressure, friendly and offer a great value for your money. Most definitely the best car buying experience (new or used) for me. I've returned to LeSueur for service now that the warranty has run out on my A4. Their service prices are extremely competitive and they are honest and straightforward in dealing with service issues. Communiciation is great and Robb in the service department is always willing to take whatever time is necessary to discuss service issues and options. I strongly recommend LeSueur for both sales and service. I will continue to use LeSueur and love that I have the opportunity to patronize such a great local business.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Robb Lavery
1
1 - 10 of 11 results