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Lehigh Valley Honda

Emmaus, PA

Overview
Employees
Reviews
Vehicles
4.8
2,966 Reviews
Lehigh Valley Honda has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 25 years. We specialize Honda new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Honda's President's award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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675 State Avenue

Emmaus, PA

18049

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Showing 2,966 reviews

December 09, 2023

The handling of the service for our Honda minivan was excellent and a painless experience. More

by jpbatug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bronson Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Lehigh Valley Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 09, 2023

Great customer service. Friendly and courteous. Excited to see the new show room on a couple months. More

by orengoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel rivas
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Dec 11, 2023 -

Lehigh Valley Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lehigh Valley Honda.

December 09, 2023

It was a good experience … Sam and the team met all expectations for this visit More

by Dibbspolaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Lehigh Valley Honda responded

Thank you for taking the time to share your feedback with us. Sam and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 08, 2023

Tristan had Good costumer service múltiple times he helped in everything that I need. Anh concerns he was there for me. Excellent service. More

by MARLYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan
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Dec 08, 2023 -

Lehigh Valley Honda responded

Marlyn, we're delighted to know that Tristan provided excellent service and was there for you at Lehigh Valley Honda. Thank you for your feedback!

December 08, 2023

Great customer service. They kept us informed as to what was happening with the vehicle. More

by dsceder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey
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Dec 08, 2023 -

Lehigh Valley Honda responded

We are so happy that our Lehigh Valley Honda service team earned your five stars, we're always here to make your experiences better. Thanks a lot!

December 07, 2023

Front service staff was very professional. I brought my vehicle in for an oil change on 12/6/23, It was completed in a reasonable amount of time. Upon checkout I asked to make sure that the un More

by Anonymous Allentown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javon Clinton
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Dec 07, 2023 -

Lehigh Valley Honda responded

While we are happy to hear that our team was professional and efficient, it is disappointing that we fell short of providing the quality service we pride ourselves on. It's important that our customers leave feeling satisfied and we apologize for any inconvenience caused by the oil change issue you described. I understand how valuable your time is, so let's make sure this gets addressed properly. If you're interested in my help, would you please give me a call? Thank you, Bronson Miller - Service Manager - 6109651332

Dec 08, 2023 -

Anonymous Allentown responded

Another visit was made to the service center on 12/7/2023 and they addressed the situation in full and corrected for the previous service done.

Dec 09, 2023 -

Lehigh Valley Honda responded

Thank you for sharing this feedback. We are happy to hear that our team was able to deliver a more satisfactory experience and resolve your previous concerns. If there is anything else we can do for you, please don't hesitate to reach out!

December 07, 2023

Excellent work, very friendly. I recommend it to everyone who needs it. They are very professional. I will definitely return. More

by Mamiana1227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Martino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Lehigh Valley Honda responded

We're delighted we could deliver an excellent experience! Thanks so much for your recommendation and we look forward to seeing you next time!- Lehigh Valley Honda Team

December 06, 2023

Sam Azar is the best service manager I have ever experienced. He is always polite, efficient and I know I can trust him with my vehicles. More

by mrbethlehempa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Lehigh Valley Honda responded

We're glad to know you had a great experience with Sam! Trust is crucial when it comes to vehicle care and we appreciate your confidence in our team at Lehigh Valley Honda. Thanks for the review!

December 05, 2023

What service! I waited almost 3 hours for an oil change, and I scheduled an appointment! More

by zingi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janelle Watts
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Dec 05, 2023 -

Lehigh Valley Honda responded

Zingi - This feedback is very concerning to us. We would like to make things right for you but will need more information to do so. Please reach out to me directly when you have a moment to talk. Thank you, Bronson Miller - Service Manager - 610-965-1332

December 04, 2023

Samantha displayed great customer service skill. She was friendly and pleasant. Great job. Very satisfied. More

by dialjall62Jackie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce and Samantha
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Dec 04, 2023 -

Lehigh Valley Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lehigh Valley Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

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