Leif Johnson Ford of Manor

I had my car in for service and the coolant for radiator was low. Instead of using proper coolant they used water instead. I checked with ford and they said distilled water is to be considered for emergency was low. Instead of using proper coolant they used water instead. I checked with ford and they said distilled water is to be considered for emergency situations. Having my vehicle service at a ford dealership is not emergency situations they should have used proper coolant to keep my car running proper. Don’t like that they cut corners here so will be going elsewhere for service from now on More

The Ford representative was very friendly and courtsey and followed instructions very well. He parked his work car where I ask him with no problems. and followed instructions very well. He parked his work car where I ask him with no problems. More

Chris was very helpful and communicative in the repair of my vehicle! The dealership also gave me a ride back after I dropped it off initially which I appreciated :) my vehicle! The dealership also gave me a ride back after I dropped it off initially which I appreciated :) More

I purchased my car on a Monday but it needed some wiring fixed (safety issue from a recall), the windshield replaced (it was cracked), and I asked for a trailer hitch to be installed. I was told "ready tomo fixed (safety issue from a recall), the windshield replaced (it was cracked), and I asked for a trailer hitch to be installed. I was told "ready tomorrow" when I was leaving the dealership on Monday, which didn't seem plausible. Every day after that, often multiple times a day, I called to get updates on the status of my car. I discovered they had to outsource the trailer hitch installation - had I known they would do this, I would have just gotten it done later and for a lower price somewhere else. They also had to wait on a windshield person to come to the dealership to change out the windshield. It's unclear why a full-service shop doesn't have a windshield person on staff all the time, and also why they couldn't install the hitch themselves. Anyway, after much nagging and a lot of miscommunication and failed promises of when the car would be ready, it was finally ready Friday at the end of the day. I think it would have taken the weekend if I hadn't been persistent, honestly. My sales person (who was great by the way) seemed to not have insight into the status of my car at the service department, so he was unable to provide me the info he was expected to. And everyone I spoke to when I would call in had a different answer about the status of my car and when it might be ready. I'm glad I didn't pay for a warranty or service plan, because dealing with the poor communication, long wait times, and high prices of the dealership service department would not be worth it. More

Staff is great! Henry has sold me and my family 5 vehicles and there is reason I continue to comeback, he's a professional and a great sales agent. the entire staff Henry has sold me and my family 5 vehicles and there is reason I continue to comeback, he's a professional and a great sales agent. the entire staff at this location always see to what we need. More

guys were straight forward. ....no xx... got 3 cars in 2 weeks. great experience. will be back ....no xx... got 3 cars in 2 weeks. great experience. will be back More

Lief Johnson Ford in Manor is the best, they always take good care of me good care of me More

Joe did a fantastic job. Was so kind and helpful. I am a bit disabled and he took excellent care of me and made sure I was taken care of. He even told me about the mobile oil Was so kind and helpful. I am a bit disabled and he took excellent care of me and made sure I was taken care of. He even told me about the mobile oil change services which will really help. Riata is the place I bought this suv brand new as well as other vehicles before it. They are the only ones that have serviced my car. I will continue to use Riata service until I need a new one. Sure wish you still made Edges. I love mine and would buy another one. More

Joe was fantastic. He went above and beyond to help me get my car inspected. So kind and so helpful. Even offered to do my upcoming oil change at our home. He is an out He went above and beyond to help me get my car inspected. So kind and so helpful. Even offered to do my upcoming oil change at our home. He is an outstanding employee and I will be contacting him for all of my future needs. I purchased my 2014 Edge from Riata and have done all scheduled maintenance with Riata as well as some unscheduled things that have arisen. No one else has touched my car. I know I will need a new car soon but I absolutely love my Ford Edge. Sure wish you still made them. Thanks Riata for all of the years of excellent customer service in all areas. Oh I purchased my previous two vehicles from Riata as well. . More

Excellent experience from start to finish! My service advisor was professional, knowledgeable, friendly, and kept me informed throughout the entire process. They took the time to explain every My service advisor was professional, knowledgeable, friendly, and kept me informed throughout the entire process. They took the time to explain everything clearly, answered all my questions, and made sure my vehicle was taken care of properly. More