Lenoir City Ford, Inc.

Service Personified Wasn't even looking for a Certified Vehicle but one was standing on the show room floor and I fell in love with it. Both Jeff and Sonny were exceptio Wasn't even looking for a Certified Vehicle but one was standing on the show room floor and I fell in love with it. Both Jeff and Sonny were exceptionally knowledgeable and a pleasure to work with. As paperwork goes at a car dealership Jeff made the paperwork as easy and as quick as he could. Both Sonny and Jeff assisted me in my request to have an accessory (navigation system) installed on my car which would make my traveling experience more delightful. In addition Lenoir City Ford provides free service (oil and tire rotation) at 5,000 miles intervals. More

Chad Bell/Kristie Harvey Chad is very friendly and helpful. He was pleasant to deal with and I highly recommend him as a salesperson. Chad is also great at following up with Chad is very friendly and helpful. He was pleasant to deal with and I highly recommend him as a salesperson. Chad is also great at following up with me after the purchase of my car and answering my questions promptly via email. Kristie and I had some interaction as well and I was equally impressed with her. More

Just what u ask for! I called and told her what I was looking for she had about 10 for me to look at! And I fell in love! She knew I was in a hurry had me in and out in no I called and told her what I was looking for she had about 10 for me to look at! And I fell in love! She knew I was in a hurry had me in and out in no time even set up my detail cleaning I was getting with my new truck for when I returned for my 1st oil change! Thanks Bunches for all the help! Melissa More

they got me what i wanted after i changed my mind! i bought a mustang and had some fun dressing it up with wheels,hood scoop,ect.ect. i then changed my mind after only a few months and decided it real i bought a mustang and had some fun dressing it up with wheels,hood scoop,ect.ect. i then changed my mind after only a few months and decided it really wasnt for me. i wanted the f250 so i went back and talked to them about it. they went as far as they could possibly go in price and sold me an f250 for their cost to help make up for my loss on the mustang. not a lot of dealers go that far to help somebody who made a poor decision for themselves. they also worked with me on the new warranty price as well. highly recommend visiting this dealership first if your looking for a ford! More

Truck for a new daddy Me and my husband chose Lenoir City Ford to look at a F-150, which we purchased. Sonny Wolfenbarger helped us with the purchase, we can't say enough g Me and my husband chose Lenoir City Ford to look at a F-150, which we purchased. Sonny Wolfenbarger helped us with the purchase, we can't say enough good about his friendly customer service. I can't remember the names of everyone we encountered, but we have nothing but good to say about every one!! We are very pleased with LCF. More

Brittany went above and beyond My 1st experience with this service department was a disaster, but Brittany went above and beyond to make me as happy as she could. I apparently call My 1st experience with this service department was a disaster, but Brittany went above and beyond to make me as happy as she could. I apparently called the service center call center and the lady I talked to messed everything up. My husband along with our two boys took my explorer to have two minor things fixed before we left the next day for Ft. Lauderdale. Well, only one thing was fixed after sitting there for 3 hours and the most important thing was my outlet in the back and it could not be fixed. That was a necessity for my boys electronics on our 14 hour drive. Brittany got the piece ordered and made me an 8:00 appointment the next day. I packed the car and we stopped by on our way out of town. Brittany got me in quickly and they replaced the piece. We tested it before we left and it still wasn't working. She knew we were ready to get on the road and needed a way to charge electronics. She went to her car and got us her personal car charger to use on our trip. Even though my outlet did not get fixed before my trip she did all she could to get me back on the road as quick as possible. She is amazing! Her customer service skills are great even when I wasn't happy and very rude on the phone she still stayed pleasant and found a solution to my problem. She is definitely an asset to your team! More

Jeff Bryant Jeff was awesome. I have bought vehicles from 4 different Ford dealers , and I would put my experience with Jeff and Lenoir City Ford at the top.Jeff Jeff was awesome. I have bought vehicles from 4 different Ford dealers , and I would put my experience with Jeff and Lenoir City Ford at the top.Jeff was a pleasure to deal with. Very knowledgeable and up front. Purchasing our new Escape was a pleasant, very timely, and enjoyable transaction. My wife and I would also like to thank Frank Cardwell, who actually reworked our financing and saved us a bundle! Thank you Lenoir City Ford. Ken and Shelia Truax More

Sales department is great! Service center is horrible!! I had a wonderful experience buying my 2015 Ford Fusion. Cecil Ball & Frank Cardwell were excellent & took great care of me. The first oil change on I had a wonderful experience buying my 2015 Ford Fusion. Cecil Ball & Frank Cardwell were excellent & took great care of me. The first oil change only took one hour. I thought that it wasn't too bad, I can deal with 1 hour. Each visit since to the service center has only gotten worse. I always schedule an appointment. I waited 3 hours with my children for an oil change. The pump for the oil was down & delayed things, but nobody told me until I inquired about my car. The last straw was another scheduled appointment for an oil change & to take off my winter tires & put regular tires on wheels, then onto my car. After 4 hours, I inquired about my car. They informed me that the machine that puts the tires on the wheels was down. They also were unable to get my oil changed in that time for some reason. I'm very upset & feel that the money for the extended warranty for service at Lenoir City Ford is wasted! I heard a lot of "I'm sorry" and an offer for my car to get even more miles for someone to come puli like my car up at my job. I told them to give me a couple of days to cool off. It's been almost 2 months & I still have not heard from anyone to rectify this. More

One of the best in the game. This was probably the most customer-focused, service-oriented dealership I've ever had the pleasure of dealing with. Magnificent Mike MacDonald helpe This was probably the most customer-focused, service-oriented dealership I've ever had the pleasure of dealing with. Magnificent Mike MacDonald helped me through the process and was fantastic to deal with, is a passionate believer in doing things right, and helps you look for ways to make the deal work. Frank Moneybags Cardwell is the finance guy who helps you understand the money end of it, and makes sure you have the right protection - even if you have it somewhere else - and no pressure to do anything other than what is right for you. Breck TopDawg Davis, General Manager Extraordinaire, put the finishing touches on the experience by making sure you know you're a valued customer, and they want you back - again and again - and are willing to do what it takes to make sure you are satisfied. To the rest of the crew, from the details guys to Bill the techno whiz (he set up my Synch to my phone for me) and the whole team at Lenoir City Ford, many thanks for the experience, and not only will I be back, but I'll be referring others over to you. Thanks again!! More

Pleasure to deal with Thank you so very much to Lenoir City Ford and especially to Sonny Wolfenbarger for finding a perfect vehicle for our family. It is our second vehicle Thank you so very much to Lenoir City Ford and especially to Sonny Wolfenbarger for finding a perfect vehicle for our family. It is our second vehicle from Lenoir City Ford and it's been a great experience. Sonny went above and beyond and sacrificed his personal time to make sure everybody in our family was happy with the purchase and got all the features we wanted in a very limited time frame. More