Lenoir City Ford, Inc.

Excellent Courteous team, very quick transaction. Outstanding experience! I would highly recommend that anyone visit this dealership if they are thinking of ge Courteous team, very quick transaction. Outstanding experience! I would highly recommend that anyone visit this dealership if they are thinking of getting a new or used car. More

Best dealership in Knoxville I want to start off by saying I would highly recommend this dealership to anyone looking to buy a new or used car. When I visited them I was looking t I want to start off by saying I would highly recommend this dealership to anyone looking to buy a new or used car. When I visited them I was looking to buy my first car by myself after college and really didn't know much about the car buying process. Cecil Ball took the time to really explain the entire process step by step so that I could make a smart decision. He showed me all the cars on the lot and didn't try to take advantage of the fact that I was a first time car buyer. When you go to Lenoir City Ford you they make you feel like a part of the family. Everyone from the Owner, Jim Allen, to Finance, Frank Cardwell, takes the time to explain every step to you so that you are happy and aren't taken advantage of. Frank was able to get my loan financed at a great rate and even cheaper than we had initially talked about. Also, the service is wonderful! Kevin Whittington even agreed to even touch up small paint chips in my car, at no additional cost, so that everything was perfect with the car. One of my favorite things about Lenoir City Ford is that they do not put a car on the lot if it has been in an accident so that you know you are getting a good car. Again, this dealership is wonderful from every aspect. I highly recommend you go see Cecil Ball when looking to buy your next car. He will make the car buying process easy and make sure that you are a part of the Lenoir City Ford family. More

purchased 2010 ford 150 Cecil Ball was the salesman. He was very nice and explained everything well. My only disappointment was the loan paper signing with Frank. After ex Cecil Ball was the salesman. He was very nice and explained everything well. My only disappointment was the loan paper signing with Frank. After explaining that i would not be purchasing extended warranty, he kept trying to sale me one. After 3 attempts and someone coming into the office to say again how i should buy one, i was feeling like no one was listening to me. After trying to be friendly, i was finally shown the papers for signatures and got to leave. Otherwise, it was good experience. The truck was priced well and is in good condition. More

Test Drive/Questions Had a wonderful experience with the test drive of a 2014 Fusion, the salesman answered questions wonderfully, polite, asked if I had any more question Had a wonderful experience with the test drive of a 2014 Fusion, the salesman answered questions wonderfully, polite, asked if I had any more questions, let him know. Over all great experience, will return to buy a vehicle and will recommend as well. More

2014 F-150 Test Drive I visited Lenoir City Ford this morning and test drove a 2014 F-150. Since I am leaning toward ordering a 2015 F-150 and still waiting on Ford to rel I visited Lenoir City Ford this morning and test drove a 2014 F-150. Since I am leaning toward ordering a 2015 F-150 and still waiting on Ford to release pricing and other pre-order info, we didn't really talk numbers. Mike Wilinski was my Sales Consultant, and I will certainly give him an opportunity to earn my business later this year. More

Great Service Everyone was great dealing with my husband and I today. Great customer service overall. Everyone went out of their way to help my husband today very m Everyone was great dealing with my husband and I today. Great customer service overall. Everyone went out of their way to help my husband today very much appreciated. More

Lenoir City, Ford Focus Experience All the sales personnel at Lenoir City Ford are very caring sales persons. Crystal Baptiste, was friendly, honest, caring, and truthful as she showed All the sales personnel at Lenoir City Ford are very caring sales persons. Crystal Baptiste, was friendly, honest, caring, and truthful as she showed us the many cars to choose from. There was no pressure to buy a car. My husband and I were treated with genuine respect and professionalism. Crystal, ask what we were looking for in our car search, and she tried with all her might to put our family in the right car to meet our needs. Crystal's knowledge of cars is what impressed me the most. All in all, it was an awesome experience I have Crystal looking for another car since I had such a positive experience in her capable hands. Also, Frank worked with us to finance the car, and he is awesome as well. If you are in the market to buy a car clean up clunker and hurry on down to Lenoir City Ford and give them a chance to put you in a RIDE that is affordable and will last for many years to come. More

Extremely Pleased My wife and I drove to Lenoir City based upon a recommendation from my daughter and the recent advertisement for a sale they were having. Upon arriv My wife and I drove to Lenoir City based upon a recommendation from my daughter and the recent advertisement for a sale they were having. Upon arriving Mr. Heaton met us and was very welcoming and very informative. We appreciated his eagerness to help us and answer all of our questions. If he didn't know the answer he would immediately try the answer for us. We would definitely recommend this Dealer and especially this Salesman. Good Lord willing I will buy my next vehicle here with Mr. Heaton's help! Thank you. More

A pleasant experience First; I hate to shop for cars having often found it frustrating. When I stopped in I was killing time before dealer appointments in Maryville. It w First; I hate to shop for cars having often found it frustrating. When I stopped in I was killing time before dealer appointments in Maryville. It was cold and raining but Cohen Heaton came out and greeted me and inquired about my automotive interests. I gave him the parameters I had in mind and we walked the line of new Fusions where I selected a car that met the color and options requirements for the of the brands I was considering. Long story short. Today I bought the Fusion that I looked at and drove yesterday. Based on my experience I would recommend this dealer. More

EASY TO WORK WITH I FILLED OUT AN ONLINE REQUEST FOR A FORD TRUCK ON A SATURDAY EVENING AROUND MID-NIGHT. I HAD A RESPONSE TO MY REQUEST FROM JOHN SCOTT BY 8AM ON SUNDA I FILLED OUT AN ONLINE REQUEST FOR A FORD TRUCK ON A SATURDAY EVENING AROUND MID-NIGHT. I HAD A RESPONSE TO MY REQUEST FROM JOHN SCOTT BY 8AM ON SUNDAY. WE COMMUNICATED VIA PHONE AND TXT AND HE LISTENED TO WHAT I WANTED. HE FOUND A COUPLE OF TRUCKS THAT MET OUR REQUIREMENTS WITHIN 24 HOURS. HE HAD THE ONE WE SELECTED DRIVEN IN FROM OUT-OF-STATE IN A TIMELY MANNER. OUR SCHEDULE AND EXPECTATIONS WERE MET WITH NO HASSLE. I RECOMMEND WORKING WITH JOHN SCOTT AT LENOIR CITY FORD AND WILL CONTINUE TO BUSINESS WITH HIM IN THE FUTURE. More