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Lester Glenn Buick GMC

Toms River, NJ

Overview
Employees
Reviews
Vehicles
4.7
656 Reviews
Lester Glenn Buick GMC is a new Buick and GMC dealership located in Toms River, NJ. Lester Glenn Buick GMC also offers used cars and certified pre-owned Buick and GMC vehicles. The Lester Glenn Buick GMC Service Center is your one-stop shop for all of your service, repair and maintenance needs on your Buick or GMC vehicle. From oil changes, to tire rotations, keep your Buick or GMC road-ready with the Lester Glenn Buick GMC team of service technicians. Since 1956, the Lester Glenn name has been associated with providing an unprecedented level of customer service. We invite you to come in and see what the Lester Glenn Experience is all about. Experience the way car buying and servicing should be, experience Lester Glenn Buick GMC in Toms River, NJ!
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230 Route 37 E

Toms River, NJ

08753

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Showing 656 reviews

December 29, 2023

With the inflation rate going up daily, and the prices going through the roof we knew that we were going to be challenged to the max trying to turn in our existing lease and securing another one. We kne More

by RHafey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Cerrato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Buttone
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Dec 29, 2023 -

RHafey responded

Please give recognition to both Lou Cerrato and Lou Buttone who worked in conjunction with eachother to make this lease a reality for us! Thank you!! Rachelle

Dec 29, 2023 -

Lester Glenn Buick GMC responded

Hi RHafey, Thank you for sharing your wonderful experience with us! We appreciate your trust in us! It's fantastic to hear that Lou, Lou, and the entire team at Lester Glenn were patient, and kind, and treated you like family! We're delighted that the process, from the test ride to the financing, met your satisfaction. Your recommendation means a lot to us, and we're honored to have assisted you with your THIRD lease! Feel free to reach out if there's anything else you need or if you have more feedback to share! Happy Driving, The Lester Glenn Buick GMC Team

Helpful 1
December 22, 2023

Greg was an easygoing non pushy manager who made our experience awesome ! We had the best experience at Lester Glenn because of our salesperson and Gregg Harris ! Karen Lignelli was our salesperson an More

by chrisotlowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Lignelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Lester Glenn Buick GMC responded

Hi Chris, Thank you for your fantastic feedback! We're thrilled to hear that Greg contributed to an awesome experience for you! Thank you for your kind words about Karen. If there's anything more we can do for you or if you have additional feedback to share, please don't hesitate to reach out! Enjoy your stress-free rides! Happy Driving, The Lester Glenn Buick GMC Team

Helpful
December 16, 2023

I needed help finding a new car so I went to Lester Glenn Buick. The service was fantastic. Karen Lignelli helped me find a car that was affordable and in good condition. Karen made my car buying experience More

by Nella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig DiBella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Lignelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Lester Glenn Buick GMC responded

Hi Nella, Thank you for sharing your experience! We're thrilled to hear that Karen provided fantastic service, helping you find an affordable and reliable car! We're glad to know that your car-buying experience was easy and non-stressful! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your business and wish you many enjoyable miles in your new car! Happy Driving, The Lester Glenn Buick GMC Team

Helpful
December 15, 2023

I bought my car from Karen Lignelli and she made sure she went over all the features with me before I left! I normally don't like going into the Finance office, but Gregg was not pushy at all, and explained More

by Heatherlignelli
Recommend Dealer
Yes
Employees Worked With
Karen Lignelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Lester Glenn Buick GMC responded

Hi Heatherlignelli, Thank you for sharing your experience! We're delighted to hear that Karen went above and beyond to ensure you were familiar with all the features of your new car! It's great to know that Gregg in the Finance office was not pushy and took the time to explain everything to you! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your business and wish you many enjoyable miles in your new car! Happy Driving, The Lester Glenn Buick GMC Team

Helpful
December 14, 2023

I met with Karen Lignelli and Craig (manager). I had 18 months left on my lease . Unfortunately it was too early to make sense! I do appreciate their efforts and will be back ! More

by melrullo
Recommend Dealer
Yes
Employees Worked With
Craig DiBella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Lignelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Lester Glenn Buick GMC responded

Hi melrullo, Thank you for sharing your experience! We appreciate your understanding, and we're glad you met with Karen and Craig! We look forward to assisting you when the time is right! If you have any more questions or if there's anything else we can help you with, feel free to reach out! We'll be here for you when you're ready! Happy Driving, The Lester Glenn Buick GMC Team

Helpful
December 13, 2023

Working with Karen and Craig was so easy. So helpful and very patient with all of the questions that I had during my purchase. What a wonderful and pleasant experience! Will definitely recomm More

by j.ahmed2002
Recommend Dealer
Yes
Employees Worked With
Craig DiBella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Lignelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Lester Glenn Buick GMC responded

Hi jessica9386, Thank you for your positive feedback! We're delighted to hear that Drew was excellent to work with and made your car-buying experience painless! Ensuring that you are aware of all options and finding the perfect fit for you is our goal, and we're glad Drew could achieve that! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! Thank you for choosing us! Happy Driving, The Lester Glenn Chevrolet Team

Helpful
December 13, 2023

I met with Karen Lignelli who help me to clarify my thoughts and make an excellent decision. I also me with Gregg the finance manager. I am so very happy with my decision. More

by betsychamber92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig DiBella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Lignelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Lester Glenn Buick GMC responded

Hi Betsychamber92, We're thrilled to hear about your positive experience with Karen and Gregg! Making a well-informed decision is crucial, and it sounds like they guided you seamlessly through the process. If you ever have more thoughts to share or need further assistance down the road don't hesitate to reach out! Enjoy your decision, and happy driving! Happy Driving, The Lester Glenn Buick GMC Team

Helpful
December 12, 2023

I went to Lester Glenn Buick to get my first car. It was a great experience. I was greeted by Karen Lignelli and she was so helpful and answered all my questions. Jerry in finance was also awesome. More

by Danny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig DiBella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Lignelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Lester Glenn Buick GMC responded

Hi Danny, Thank you for sharing your positive experience! We're delighted to hear that your first car-buying experience with our team was great! It's wonderful that Karen and Jerry were helpful and made the process enjoyable for you! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your trust in us, and we look forward to serving you again! Happy Driving, The Lester Glenn Buick GMC Team

Helpful
December 03, 2023

We got a deal done! ! I was tried like a special person 👏👏👏 Jim showed me every detail on the Taurus and spent a lot of time with me! I’m 73 and the dealership and Jim More

by gordie Nygard
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Pfister
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Lester Glenn Buick GMC responded

Hi Gordie, Thank you for sharing your fantastic experience with us! We're thrilled to hear that Jim treated you like a special person and took the time to show you every detail of the Taurus! It's heartwarming to know that you felt the dealership and Jim were the best! Driving the car from New Jersey to Minneapolis must have been quite the journey! We appreciate your kind words and the strong 10 rating! If there's anything else you'd like to share or if you have more feedback, please feel free to reach out! We're here for you, and congratulations on your new Taurus! Happy Driving, The Lester Glenn Buick GMC Team

Helpful
November 30, 2023

I had a disappointing experience with this dealership. They provided inaccurate information about the location of my vehicle and performed a subpar bumper repair. Communication was lacking, and the overal More

by J.susan714
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerry Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig DiBella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hawkes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Lester Glenn Buick GMC responded

Hi Jackie, We're truly sorry to hear about your negative experience with our team. We understand the importance of clear communication and transparency, especially when it comes to vehicle repairs and promises made during the sales process. We have shared this review with our management team and we understand that they have been in contact with you regarding these issues, as well as the steps we’ve taken to resolve these issues for you. Your feedback is valuable, and we appreciate you sharing your experience. If you have any further concerns, please continue communicating with our management team. Sincerely, The Lester Glenn Buick GMC Team

Dec 01, 2023 -

J.susan714 responded

The management team is very well aware of this situation however that does not negate the fact that it was handled poorly from the beginning. I expressed my concern with the vehicle being at MAACO and was told that I was “over exaggerating”. Again as I stated previously, I wasn’t even told where my truck was, the GPS in my vehicle alerted me that it was at MAACO. Guess what, I received my. truck back today and even the GM is disappointed in how it came out. The bumper does not match the vehicle color and there are drip marks and orange peel all through the paint job. It is extremely disappointing to have to deal with this when I am the one making payments on a vehicle. The GM ordered a brand new upper and lower bumper and will now be sending my truck out AGAIN once it arrives. I am the one inconvenienced because the dealer from the beginning choose the cheap route. It’s frustrating beyond belief. I have attempted to get into a new vehicle but even that seems impossible. So really, I am the one losing here. Really sad.

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