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Lester Glenn Chevrolet - Service Center
Toms River, NJ
60 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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60 Reviews of Lester Glenn Chevrolet - Service Center
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June 13, 2019
Never Again Today marks 8 days without my 2018 Impala. While I understand that changing an A/C evaporator system is timely and obtaining the part took time, I was Today marks 8 days without my 2018 Impala. While I understand that changing an A/C evaporator system is timely and obtaining the part took time, I was told once the part came in my car would be worked on and completed. Today I’m told yet again it will take longer as the A/C Tech was pulled away to work on other less timely A/C jobs. Unbelievable. Making my first payment today on a car I don’t have with ZERO faith in the job even being completed right. More
by Njclubjock80
Employees Worked With
Helpful May 24, 2019
Service Department I scheduled my vehicle for warranty work after my van started accelerating on it's own for the second time. They were great with getting me in right I scheduled my vehicle for warranty work after my van started accelerating on it's own for the second time. They were great with getting me in right away for drop off service and even provided a loaner van to use. They said it would be about 5 days before they could look at it but with a loaner to use I wasn't worried. Luckily, they got it in the very next morning and by 5 pm I had my van back. Now, here is why I knocked off a few stars. I have a dash cam that videos both inside the van and outside the van so this is not assumption, this is fact. They told me they took it for a 20 mile test drive and looked under the hood for any issues. The fact is employee #1 drove it from the L.G. Chevy to the L.G. Dodge. Employee #2 took it from the L.G. Dodge to Dunkin Donuts and back to the service center where he looked under the hood for a little while. Employee #3 then took it from L.G. Dodge to L.G. Chevy, then to a parking lot on Clifton, picked up Employee #4, dropped him off at Honda then proceeded to the TD Bank on Hooper and then goes back to L.G. Dodge to pick up Employee#5 to drop her off at the Collision Center. After a couple of hours Employee #4 then gets in and drives the van back to L.G. Chevy where it sits for about a half hour before Employee #6 hops in to just move it to a different spot. So they said they took it for a 20 mile test drive when in reality they drove about 40 miles running a lot errands both personal and for work. I find this very unprofessional for employees to be using customer vehicles for both personal and professional errands. More
by happyshopper
Employees Worked With
Alison Ryan
March 31, 2019
Service and sales Sales went above and beyond to make this deal a success, service department was incredibly successful in addressing my needs. Aldo from service depar Sales went above and beyond to make this deal a success, service department was incredibly successful in addressing my needs. Aldo from service department took the extra step in making sure i would get any issues i had with my car taken care of, thank you Aldo More
by Happy customer@!
March 19, 2019
New Ride! Came in for a routine oil change & tire rotation & left with this GORGEOUS Equinox! I wasn’t in the market for a new (used) car but knew I was in “tro Came in for a routine oil change & tire rotation & left with this GORGEOUS Equinox! I wasn’t in the market for a new (used) car but knew I was in “trouble” when I saw all the beauties with lower mileage they had in stock while waiting! Brad was a pleasure to work with & made sure everything went smoothly...ALL Lester Glenn employees have always been friendly & very accommodating from sales to service which is why we’ve purchased at least 5 vehicles from them! More
by LauraT
Employees Worked With
Bradley Singer
August 31, 2018
Excellent Experience! Truly had the best experience working with Bill Caffyn at Toms River Lester Glenn Chevrolet. From the moment I walked into the dealership, Bill went o Truly had the best experience working with Bill Caffyn at Toms River Lester Glenn Chevrolet. From the moment I walked into the dealership, Bill went out of his way to get to know me and to learn what I was looking for in my next vehicle. He was able to set up a test drive of one of the new Equinox’s that I was interested in and to say I fell in love with the vehicle would be an understatement. Although they did not have the color I was hoping for, Bill and Manager Mike were able to locate my dream SUV and bring it to the Toms River location. Bill’s extensive knowledge, kindness, and efficiency made the car buying/leasing process seamless. THANK YOU for everything! Salesmen like you truly create a positive and enjoyable shopping experience! More
by Blynch28
Employees Worked With
November 17, 2017
Outstanding Company! I was totally pleased with the service I received at Lester Glenn on Nov. 9, 14, and 15. Abbey in service couldn't have been more helpful. She is an I was totally pleased with the service I received at Lester Glenn on Nov. 9, 14, and 15. Abbey in service couldn't have been more helpful. She is an asset to your company. While I was waiting, I spoke with John Stetz in sales, and he was also helpful in investigating my service contract. It was such a contrast with the service I received on June 7, for the same problem. The tech rode with me and experienced my car problem and said he never saw anything like it and was going to research and get back to me. I never heard from anyone and found out that service appointment was not even recorded. However, everyone at Lester Glenn has always been courteous and helpful, and I would highly recommend them. More
by seajayhoffy
Employees Worked With
Abbey, John Stetz
September 17, 2017
Car was hesitating while accelerating Could not find anything wrong with car and paid $170. to have parts cleaned under the hood. Car continued to hesitate so I took it to Aamco and we ha Could not find anything wrong with car and paid $170. to have parts cleaned under the hood. Car continued to hesitate so I took it to Aamco and we had a trans flush which solved the problem. My husband revisited the service dept and spoke with the manager, who only replied, "we are not perfect". This is my daughter's car who is a student with a part time job who actually paid $170. for nothing. We tried to get the money back to no avail. Shame on you, Lester Glenn. More
by Irena218
Employees Worked With
David Marra
September 12, 2017
Never going anywhere else Walked in for an oil change for my equinox and walked out with a cruze for my son. Lester Glenn Chevy has the most amazing team. Adam C is our sal Walked in for an oil change for my equinox and walked out with a cruze for my son. Lester Glenn Chevy has the most amazing team. Adam C is our salesman and Dominic is our Finance guy. This is my 3rd car I have purchased from them. I will never go anywhere else. Not your typical car dealer where they follow you around and hassle you to buy something you don't want or can't afford. More
by tammi santori
Employees Worked With
Adam Chiappano, Dominic Cuomo
April 28, 2017
great service had to take my 2015 impala in for check engine light on . Service adviser Joseph Rose was great. He had me out in less than 2 hours and gave me a grea had to take my 2015 impala in for check engine light on . Service adviser Joseph Rose was great. He had me out in less than 2 hours and gave me a great discount on my work. I been working for GM for over 40 years and I can say the service was very good. I recommend Lester Glenn Chevy service to all. More
by Ronnie C
Employees Worked With
joseph rose
April 04, 2017
Broken Seat After taking my car into Toms River Lester Glenn Chevy for just a routine inspection for safety issues and for peace of mind in my own head, I found o After taking my car into Toms River Lester Glenn Chevy for just a routine inspection for safety issues and for peace of mind in my own head, I found out that the car had received a clean bill of health all except for my broken seat I had realized that was not tilting up and down in the front anymore, I was able to get the car back into the dealer the next day and after close inspection and a couple of emails back and fourth with Joseph J Monica Jr. Service Manager, at Lester Glenn he has informed me that yes indeed the part in question could've been broken while they had the car in their possession and he has assured me that the broken seat would be fixed at no cost to me. I do not like or deal with too many dealerships as that is the person I am, I have all but 3 dealerships I have trusted in my many years of driving, Lester Glenn in Toms River has just earned my respect and has been added to my 3 favorite dealerships to give them my business Thank you Joseph J Monica Jr Of Lester Glenn for proving to me that indeed there are good people out there that want to do the right thing More
by screwedbydealer
Employees Worked With
Joseph J Monica Jr.
