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Lester Glenn Subaru - Service Center
Toms River, NJ
1,490 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,490 Reviews of Lester Glenn Subaru - Service Center
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September 12, 2024
The experience was an efficient one. Someone in service called me to remind me I needed an appointment. Someone greeted me when I dropped off my car. A service tech called me up to the s Someone in service called me to remind me I needed an appointment. Someone greeted me when I dropped off my car. A service tech called me up to the service counter and texted me, which is great if you don't hear them speak out loud. They wrote up the service order and explained the charges according to the options I chose. More
by EMERLAN
Verified CustomerEmployees Worked With
September 11, 2024
The service representative was excellent. Because my previous experience when purchasing my car was so poor, I did not intend to buy my next car at Lester Glenn. This most recent experience w Because my previous experience when purchasing my car was so poor, I did not intend to buy my next car at Lester Glenn. This most recent experience was so much better. More
by JOYCEN1950
Employees Worked With
September 11, 2024
I had no problems or complaints. Wait time was ok and people were all very nice Wait time was ok and people were all very nice More
by PAT.A.SCHENK
Employees Worked With
September 11, 2024
Courteous, professional, prompt. Let me know exactly what they would be doing with my car and asked if I would like additional attention given to a particular item. Let me know exactly what they would be doing with my car and asked if I would like additional attention given to a particular item. More
by ALICEAT17
Employees Worked With
Kathy Ottmer
September 11, 2024
My experience at Lester Glenn has always been excellent. My representative Kathy Otter has always given me exceptional information. I am grateful to suggestions on what needs to be done. I then make the de My representative Kathy Otter has always given me exceptional information. I am grateful to suggestions on what needs to be done. I then make the decision and drive out happy I did my car feels Amazing. More
by TROYCARL1026
Employees Worked With
Kathy Ottmer
September 11, 2024
Fast friendly convenient and efficient. Things were completed as planned with no “glitches” or delays! Things were completed as planned with no “glitches” or delays! More
by SGLAW1
Employees Worked With
Other Employees :
Kathy Ottmer
September 11, 2024
First thing when I got to pick up the courtesy vehicle and drop off my vehicle for a recall, Kathy was very upset that I came in at close to 4 o’clock because I suppose she was going home although she act and drop off my vehicle for a recall, Kathy was very upset that I came in at close to 4 o’clock because I suppose she was going home although she acted nice. She was slamming things clearly irritated that we were there even though I told Frank that I worked till 330 and wouldn’t be able to pick up my vehicle till then. I assumed all the paperwork would be ready knowing that I was coming in so I wouldn’t tie her up. I was told my vehicle would be ready in 24 hours. No updates saying it wasn’t ready or it would be ready as I arrive to pick up my vehicle,I was informed by Kathy that the Wi-Fi had gone down and I was unable to get my vehicle , this was a great inconvenience for me as I had to pick up my husband from work early so I would be able to pick up my vehicle and still get him from work on time. I should’ve had updates. I was told that there was no comparable vehicle for me to , use as a courtesy car and I was instructed that I would have to gas up the vehicle upon returning it I think since there is no Solterra to use as a courtesy vehicle asking me to fill up the gas should’ve been waived. Also, this isn’t my first run-in with Kathy. I’ve been in there previously for maintenance on my vehicle and counted her using the F word a few times with her coworkers, she is very unprofessional in my opinion. More
by Hyundaigirl
Employees Worked With
Kathy Ottmer
