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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,490 Reviews
Call Service Center (732) 966-9220

1,490 Reviews of Lester Glenn Subaru - Service Center

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September 04, 2024

The dealership was great but the roadside assistance was terrible. We gave up after 2 hours and call a private tow which cost us $150.00. More

by STIRELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Lester Glenn Subaru responded

Hey STIRELLA, Thanks for your feedback! We're glad to hear you had a great experience with our dealership, but we're sorry to hear about the frustration with roadside assistance. Unfortunately, towing services are handled outside of the dealership, but we’ll be sure to pass your feedback along. We appreciate your patience and hope to provide an even better experience next time! Happy Driving, The Lester Glenn Subaru Team

September 02, 2024

We were met on the drive by our service rep, who we have been working with for 20 years. Kathy had all the paperwork ready for us and as usual took good care of our car . More

by CSIROTAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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Sep 04, 2024 -

Lester Glenn Subaru responded

Hi CSIROTAS, Thank you for being such a loyal customer for the past 20 years! We're thrilled to hear that Kathy continues to provide excellent service and take great care of your car. Your trust means the world to us! Happy Driving, The Lester Glenn Subaru Team

September 02, 2024

I found it overall very excellent clean showroom competent staff happy with service look forward to my next service More

by RICHLORR58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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Sep 04, 2024 -

Lester Glenn Subaru responded

Hi RICHLORR58, Thanks for the great review! We're glad to hear you had an excellent experience and found our showroom clean and staff competent. We look forward to seeing you at your next service! Happy Driving, The Lester Glenn Subaru Team

September 01, 2024

Ekaterina at Lester Glenn is outstanding. She is always helpful and professional. It is a pleasure to see her when I visit this Subaru for service. More

by Fay
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Lester Glenn Subaru responded

Hi Fay, Thanks for the glowing review! We're thrilled to hear that Ekaterina continues to provide you with outstanding service! It's always a pleasure to have you visit us, and we look forward to your next service! Happy Driving, The Lester Glenn Subaru Team

September 01, 2024

Ekaterina is always professional, courteous and keeps me updated on where my vehicle is in the process. Subaru is the only car I'll own and Lester Glenn is the only dealer I will work with for purchase & Se More

by Karen Nugent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Lester Glenn Subaru responded

Hi Karen, Thanks for sharing your wonderful experience! We're thrilled to hear that Ekaterina consistently provides you with professional and courteous service! We're proud to be your go-to dealer for all your Subaru needs and look forward to continuing to serve you with excellence! Happy Driving, The Lester Glenn Subaru Team

September 01, 2024

Sean was wonderful and patient. He did not rush or pressure us to buy more than we could afford. I will go back to him next time. I highly recommend him. More

by Hlishman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weisneck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Lester Glenn Subaru responded

Hi Hlishman, Thanks for the glowing review! We're thrilled to hear that Sean provided a patient and pressure-free experience! It's great to know you plan on returning, and we appreciate your recommendation. We look forward to helping you again in the future! Happy Driving, The Lester Glenn Subaru Team

September 01, 2024

Always a pleasure having my car serviced feel Like family. Everyone is nice and friendly. More

by DmG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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Sep 04, 2024 -

Lester Glenn Subaru responded

Hi DmG, Thanks for sharing your experience! We're delighted to know that you feel like family when you visit us! Our team's friendliness and service are what we strive for every day. We look forward to seeing you again soon! Happy Driving, The Lester Glenn Subaru Team

August 31, 2024

It was an easy experience Kathy is very knowledgeable and is always very helpful with all my questions. More

by CONNIE869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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August 31, 2024

Cathy the service rep is very good. The service is very good and I like your coffee machine More

by JDESTASO120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
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August 31, 2024

I always service my Legacy at Lester Glenn. Everyone there is friendly and helpful. As I said before. I live in Howell and Pine Belt is 5 miles away, but I purchased both my Subarus from Lester More

by Beemer Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
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