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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,494 Reviews
Call Service Center (732) 966-9220

1,494 Reviews of Lester Glenn Subaru - Service Center

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May 26, 2024

Excellent job diagnosing problem and fixing. Was able to get appointment when I needed it. More

by MARIHNAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Lester Glenn Subaru responded

Hi MARIHNAT, Thank you for your feedback! We're glad to hear that our team did an excellent job diagnosing and fixing the problem with your vehicle! It's great to know that we were able to accommodate your appointment needs. If you ever need anything else or have any further concerns, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 26, 2024

I was greeted tax soon as I walked in the door and waited less than a minute to be serviced More

by locarbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Lester Glenn Subaru responded

Hi locarbs, Thank you for sharing your positive experience! We're glad to hear that you were greeted promptly and received quick service. If you need anything else or have any questions, feel free to reach out. We're here to help! Happy Driving, The Lester Glenn Subaru Team

May 26, 2024

Everyone is so polite and accomodating. It's always very much a pleasure dealing with everyone More

by TROBYN.EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
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May 30, 2024 -

Lester Glenn Subaru responded

Hi TROBYN.EVANS, Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our team and found everyone to be polite and accommodating! Providing excellent customer service is always our top priority, and we're glad we could make your experience enjoyable. If you ever need anything else or have any further questions, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 25, 2024

Cathy is great to deal with. Always professional and personable. A true asset to Lester Glenn Subaru. More

by BACBEIHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
May 30, 2024 -

Lester Glenn Subaru responded

Hi BACBEIHL, Thank you for your wonderful feedback about Cathy! We're thrilled to hear that she provided you with professional and personable service! It's fantastic to know that she's such an asset to our team. If you ever need anything else, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 25, 2024

Very good . Nicole is very helpful she greats me and explains what repairs need to be done More

by CMIZEJEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Lester Glenn Subaru responded

Hi CMIZEJEWSKI, Thank you for your positive feedback! We're glad to hear that Nicole provided you with helpful service by greeting you warmly and explaining the necessary repairs. If you need any further assistance or have any questions, feel free to reach out! We're here to help! Happy Driving, The Lester Glenn Subaru Team

May 25, 2024

Nicole is always professional and knowledgeable, always looking to make you feel comfortable and keeping me informed More

by DALESSIOMICHAEL50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Lester Glenn Subaru responded

Hi DALESSIOMICHAEL50, Thank you for your kind words about Nicole! We're thrilled to hear that she consistently provides you with professional and knowledgeable service! It's great to know that she makes you feel comfortable and keeps you well-informed throughout your visit! If you need anything else, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 24, 2024

Went in for an oil change and tire rotation. I was there for 2 1/2 hours because an error was made when servicing my car - when changing the oil, there was a spill that made the oil go all over More

by sjmlseq631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Lester Glenn Subaru responded

Hi sjmlseq631, thank you for taking the time to leave feedback regarding your experience with our service team. We sincerely apologize for the mishap that took place while servicing your vehicle. We strive to always provide the highest level of service to our customers, but on occasion, miss that mark. We apologize for the delay and the circumstances surrounding the delay and truly appreciate your patience. We are so happy to hear that Eric was attentive to your needs and followed up with you after the fact. Thank you for your patience and understanding. We look forward to showing you the true Lester Glenn Experience during your next service visit. Thank you.

May 23, 2024

I just had oil changed and tire rotation, I am always impressed by the quality of service, friendly and knowledgeable staff . More

by SORIO57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Lester Glenn Subaru responded

Hi SORIO57, Thank you for taking the time to share your experience! We're delighted to hear that you're consistently impressed with the quality of service and the friendliness of our team. If you ever need anything else, feel free to reach out. We're here to help! Happy Driving, The Lester Glenn Subaru Team

May 23, 2024

I dealt with Cathy, as always she is great! ! Service did however take 3 hours from time of my appointment. This is not good!! Next maintenance I MUST have ride home and back. More

by CONCAT41
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
May 29, 2024 -

Lester Glenn Subaru responded

Hi CONCAT41, Thank you for your feedback and for your kind words about Kathy! We apologize for the longer-than-expected service time! We understand how important your time is. If there's anything else we can do for you, please let us know! Happy Driving, The Lester Glenn Subaru Team

May 22, 2024

Very friendly, great customer service experience. They’re prompt in following up with customers, I’ll recommend Lester Glenn Subaru, as the product recommends on itself. More

by LOUISWILL027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Villante
Report | Print
May 23, 2024 -

Lester Glenn Subaru responded

Hi Louis, Thank you for your kind words! We're thrilled to hear that you had a great customer service experience with us. We pride ourselves on being friendly and prompt in following up with our customers. Your recommendation means a lot to us. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

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