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Lewisville Volkswagen

Lewisville, TX

4.7
2,637 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,637 reviews

March 10, 2023

The staff couldn’t have been more helpful. I guess all dealerships are having staffing problems. I’m sure good mechanics are hard to find,. I still prefer this dealership here in this area. More

by CHERYLOSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce Cassell
Mar 13, 2023 -

Lewisville Volkswagen responded

We are glad to hear that you felt taken care of here at Lewisville Volkswagen. Thanks for sharing this feedback!

March 10, 2023

Attempt to overcharge you for services that were set during the appointment. At drop off, and pickup. Won’t be coming back More

by MERCEDS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Lewisville Volkswagen responded

If there was a mistake on our end, then I sincerely apologize, but we don't run our business to mislead customers. I'm very sorry to see we've lost your business, but I'm concerned to see this feedback and I want to make sure any issues get properly addressed so that we can make improvements moving forward. If you're willing to discuss this further, please give me a call. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

March 10, 2023

My technician Jared Ortez and customer service representative Melissa Ortiz along with the staff and quality of work were all amazing. I highly recommend Lewisville Volkswagen! I’ve bought 5 Volks More

by Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ortiz, Drew Gassner
Mar 10, 2023 -

Lewisville Volkswagen responded

Jared and Melissa will appreciate your kind words. Thank you for working with the Lewisville Volkswagen team.

March 09, 2023

Great service, left pleased besides the $300 I had to pay bc of the prior car but I’m hoping this new one doesn’t give me problems. Pete was amazing & helped me every step of the way! More

by Jgolvera14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete in service dept
Mar 09, 2023 -

Lewisville Volkswagen responded

Thank you so much for your business and a five-star review! The Lewisville Volkswagen team is pleased to see that Pete was amazing and helpful throughout the buying experience.

March 09, 2023

Once again, Ivan and Lewisville VW took care of me and made it all super easy! I can't wait to see their new, snazzy showroom! Thanks, Mike More

by hendrmi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Ivan and the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

March 09, 2023

Lewisville Volkswagen made my car buying experience so easy. John and Miguel were great to work with. More

by Blakeanthonykirk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Lewisville Volkswagen responded

It makes our day to read that John and Miguel provided a seamless buying experience! Thank you for your business and five-star review of Lewisville Volkswagen. Safe travels, and congrats on the new ride!

March 06, 2023

Smooth and easy transaction with my trade in and purchase. John Chapman made it all so easy. More

by geraldjsolis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with John. Drive safely, and we hope to see you again at Lewisville Volkswagen!

March 06, 2023

Drew was really patient with me and determined to help me find the car that was right for me. 10/10 More

by haileyp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Gassner
Mar 07, 2023 -

Lewisville Volkswagen responded

Thank you for the review, Hailey! We appreciate the kind feedback about Drew and hope to see you again at Lewisville Volkswagen. Safe travels!

March 04, 2023

The lease on my 2018 Atlas was ending so my husband and I came to the Lewisville location to explore our options. We were greeted right away, but it took 15-20 minutes for a sales rep to sit & speak with us. More

by MrsMickens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kastriot Kaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurico Puig
Mar 06, 2023 -

Lewisville Volkswagen responded

We are delighted that Kaba and the team made your recent experience so positive and successful! Thank you for trusting Lewisville Volkswagen with your business, and for sharing your support on our page. We wish you and your husband many safe and happy miles ahead!

March 03, 2023

Thank you for all your help with my new ID. 4, it was truly a team effort on the dealership’s part! More

by joseph_kil
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kastriot Kaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Clary, Jake Johnson
Mar 03, 2023 -

Lewisville Volkswagen responded

Joseph, thank you for the review! We appreciate your business and hope to see you back again at Lewisville Volkswagen. Safe travels in your Volkswagen ID.4!

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