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Lewisville Volkswagen

Lewisville, TX

4.7
2,634 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,634 reviews

December 02, 2021

My service consultant was very knowledgeable, friendly and honest. He communicated with me each step of the process. It’s always a pleasure working with him. More

by m.julia.rigler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Lewisville Volkswagen responded

Julia, thank you for sharing your service experience with Tim at Lewisville Volkswagen. We appreciate your business and recommendation here on DealerRater. Please let us know anytime that we may be of further service to you.

December 02, 2021

Excellent sales handling, courteous and very professional. I want to especially tahnk Lee Clowers, who managed the sale from beginning to end. More

by LOZA.CARLOS.A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Clowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Lewisville Volkswagen responded

Carlos, first off, congratulations on your new Volkswagen. We sincerely appreciate your business and for recognizing Lee Clowers here on DealerRater. Make it a great week and enjoy your new VW.... we know that you will.

December 02, 2021

Left cap off master cylinder! Not a good experience!!! Not sure we will be back. More

by allen23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carson Ouzts
Dec 02, 2021 -

Lewisville Volkswagen responded

I sincerely apologize for your recent issue at Lewisville Volkswagen. We have already discussed as a team. We appreciate your patronage at Lewisville Volkswagen and please reach out to me directly, if I can be of any service to you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

December 02, 2021

Apparent supply chain issues on a major part for our vehicle resulted in months without my vehicle. However, our tech advisor Melissa clearly went to bat for us and turned this frustrating situation int More

by bobseidl1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Lewisville Volkswagen responded

Bob, thank you so very much for recognizing Melissa Ortiz here on DealerRater. We appreciate you! We know that supply chain issues are challenging right now, but appreciate your patience and understanding. Make it a.great day!

December 01, 2021

The experience with Wallace at the VW dealership was amazing. He took something that can usually be daunting, exhausting, and confusing and made it the most pleasant experience when it came to buying a More

by Holly Maxwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wallace Gauthier
Dec 01, 2021 -

Lewisville Volkswagen responded

Holly, congratulations on your new Volkswagen! Thank you for sharing your experience with Wallace and our team at Lewisville Volkswagen. We appreciate you! Please let us know anytime that we may be of further service to you.

December 01, 2021

This is the third car I have purchased at Lewisville Volkswagen and the experience keeps getting better and better! More

by DAMTEXAN819
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Steward, Hussain Jafri, Chris Riccitelli
Dec 01, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your experience with your third purchase from Lewisville Volkswagen. We sincerely appreciate your repeat business and recommendation. Make it a great week!

December 01, 2021

Dishonesty in the appraisal for my VW CC. I will not be doing business with VW nor recommending VW to any friends or family. More

by COLVINMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Lewisville Volkswagen responded

I apologize for your recent issue and for any miscommunication. We appreciate your patronage at Lewisville Volkswagen and I am here for you, if you would like to discuss this further. Thank you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

December 01, 2021

We received great customer support and service from Mo! It was a great pleasure working with him. We will definitely consider this dealership for future purchases. Thanks Mo!!!! More

by WROLLINGS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurico Puig
Dec 02, 2021 -

Lewisville Volkswagen responded

Congrats on your new VW! Thank you for recognizing Mo here on DealerRater. We sincerely appreciate your business. Make it a great day!

December 01, 2021

Not pushy and worked with me to get the car. Received plates timely and title in mail came quick. More

by TRFRISCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your experience with Joe and Brian at Lewisville Volkswagen. We appreciate your business and recommendation. Please let us know anytime that we may be of further service to you.

November 30, 2021

They didn't fix the back seats window buttons on the driver side saying they don't have time today and asked to bring the car back after 4-5 days More

by mufaddal.me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Lewisville Volkswagen responded

You have our apology for the delay, but we will do our very best to get this fixed for you. Thank you for sharing your service experience with us.

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