Lexus Stevens Creek

Everything went very smooth and very fast. We appreciate everyone we worked with (Bill, and Robert). We appreciate everyone we worked with (Bill, and Robert). More

The Sales Steven Zhang has provided excellent customer service and explained about the car functions in details. When I found out I didn’t receive the super charge USB cable from my option package, an service and explained about the car functions in details. When I found out I didn’t receive the super charge USB cable from my option package, and Steve ordered a replacement and mail to my home. More

Peter at Lexus Stevens Creek did an excellent job. No pressure at all. Friendly services well explained. No pressure at all. Friendly services well explained. More

Dottie Barbera worked with us on the transaction and was excellent to work with. No pressure or sales pitch, straight answers to questions. She came in on her day off to help out because of an internet prob excellent to work with. No pressure or sales pitch, straight answers to questions. She came in on her day off to help out because of an internet problem. Other staff at Lexus Stevens Creek were also helpful, competent, and pleasant. They did their best to help a neophyte electric car buyer! More

Overall everyone that I came in contact with was very friendly and helpful. I visited other dealerships and did have the same experience. friendly and helpful. I visited other dealerships and did have the same experience. More

You have a beautiful facility restrooms were clean and the salesman we had was very efficient, polite and tried to do all he could to help us the salesman we had was very efficient, polite and tried to do all he could to help us More

I recently visited this dealership and unfortunately had a less-than-pleasant experience with the representative assisting us. Instead of focusing on the car and its features, he asked intrusive and inappro a less-than-pleasant experience with the representative assisting us. Instead of focusing on the car and its features, he asked intrusive and inappropriate questions about our personal lives. Questions like, 'How long have you been in the US?' and 'Can your son speak English?' were not only irrelevant but also made us uncomfortable. Furthermore, his attempt at humor by suggesting we trade our son for the car was highly inappropriate and unprofessional. Such comments have no place in a customer-service setting, and they significantly detracted from our overall experience. Customer service should prioritize respect and professionalism, qualities that were lacking in our interaction with this representative. These incidents have unfortunately left a negative impression of the dealership. I hope that management addresses these issues to ensure a more welcoming and respectful environment for future customers. More

I love the car that I bought and the serviced at Stevens Creek Lexus. All of the employees at the car sell department were very nice and friendly! Thank you so much for your help. Creek Lexus. All of the employees at the car sell department were very nice and friendly! Thank you so much for your help. More

Very pleasant experience,, the staff was very helpful and efficient and had me in my new car in the shortest period of time. efficient and had me in my new car in the shortest period of time. More

Excellence in customer service and attention to detail. I would recommend others to buy their next vehicle from Lexus of Steven’s Creek. I would recommend others to buy their next vehicle from Lexus of Steven’s Creek. More