Lexus of Brookfield

SO FUNNNNN! If you are looking for a vehicle and you pass by Lexus of Brookfield, you are making a big mistake! The facility, staff and quality is the best I've If you are looking for a vehicle and you pass by Lexus of Brookfield, you are making a big mistake! The facility, staff and quality is the best I've seen in my lifetime of buying cars! Everyone is just so FUN to talk with and be around. We started off working with one of the manager's, Nate, and he made me laugh probably every second of the way. He made sure he addressed my concerns, and did a fabulous job assisting with finding me the perfect Lexus. I didn't feel pressured one bit and the process from start to finish was 100% professional. Even the General Manager, Joe, made sure we were taken care of and showed us around the facility to ensure we were comfortable and knew where everything was. We picked out the new 2018 Lexus RX 350 SUV and decided to take it home that day. We signed paper work with Jordon and he was like a big teddy bear, he was so nice! I definitely recommend Lexus of Brookfield and specifically the staff I've mentioned! You guys are the best!!! More

Fantastic Customer Service My Wife and I worked with Kevin Bell on our purchase of our 2015 Lexus RX 350. We originally tried out a Silver RX but it had already been sold befo My Wife and I worked with Kevin Bell on our purchase of our 2015 Lexus RX 350. We originally tried out a Silver RX but it had already been sold before before we got home. Two days later another Beautiful RX 350 was put on the lot. We contacted Kevin and made an appointment to try it out. We were very impressed with the condition and how it handled. We negotiated a Fair price for our trade and a Great price for the RX. Since it was a Lexus Certified vehicle we could hardly go wrong. The day of delivery was just a little chaotic, but we were able to drive away with our RX 350. We have to Thank Kevin for the Excellent Lexus Customer Service that He gave us during the entire buying process. Edw & Sharon More

White glove service! Terry and his team were friendly, fast, and made me feel comfortable explaining what needed to be done. To my surprise, they even washed my car! I w Terry and his team were friendly, fast, and made me feel comfortable explaining what needed to be done. To my surprise, they even washed my car! I would recommend this service to anyone especially those who have a Lexus. More

Wade Schumacher Wade is sooo knowledgeable and explains features so well. He never rushes and takes his time. He is always willing to answer questions and makes himse Wade is sooo knowledgeable and explains features so well. He never rushes and takes his time. He is always willing to answer questions and makes himself available when needed. More

Technology Delivery Specialist Wade Schumacher is a continual wealth of knowledge! I recently had difficulty with my phone/bluetooth connection and low volume fluctuation, and eng Wade Schumacher is a continual wealth of knowledge! I recently had difficulty with my phone/bluetooth connection and low volume fluctuation, and engaging the audio portion of my maps directions. Wade promptly fit me into his busy schedule and he was easily able to solve the issue and demonstrate a few more short cuts on some of the Lexus features that I have come to use frequently. Wade certainly makes life easier learning about my new RX350! I was extremely happy with the service that I received. More

Resetting the homelink and garage door opener Lexus Technology Specialist Wade Schumacher, assisted me via the cell phone in resetting the homelink and the garage door opener in our new Lexus GX. Lexus Technology Specialist Wade Schumacher, assisted me via the cell phone in resetting the homelink and the garage door opener in our new Lexus GX. He was extremely professional and his teaching efforts were excellent too. More

Excellent Service! We picked up our brand new Lexus this week. We had no clue how to work all the new bells and whistles that are on the car. Thankfully we had a fantast We picked up our brand new Lexus this week. We had no clue how to work all the new bells and whistles that are on the car. Thankfully we had a fantastic 1 1/2 hour with Wade who taught us more in that time than we knew about our past Lexus. What a great service to provide, and we can come back if we need more help. Wade really knows everything about Lexus, his expertise was very much appreciated! More

Technology Support for our Lexus RX350 We recently purchased a slightly used Lexus RX350 from Lexus of Brookfield. To our delight, we were provided 2 one hour sessions with Wade the Techno We recently purchased a slightly used Lexus RX350 from Lexus of Brookfield. To our delight, we were provided 2 one hour sessions with Wade the Technology Specialist. It was the most valuable two hours ever spent. He was very patient and was able to get everything working and connected for us (garage doors, Bluetooth connect our cell phones, set our radio, set up the GPS for favorites, set our seat positions, etc). With the training sessions we were able to use the technology immediately! Wade's contribution to the sale was priceless! More

wade s. in technology wade is superb and a very important reason for my continuing to buy from this dealership. he's very knowledgeable, a good guy, keeps it simple, allows wade is superb and a very important reason for my continuing to buy from this dealership. he's very knowledgeable, a good guy, keeps it simple, allows dumb or basis questions to be asked and answers all questions even when I have repeat questions. a great teacher who will schedule multiple mtgs to assist. More

Buyer Beware! Deceptive used car sales tactics I purchased a Used vehicle last June and was sold a "bumper to bumper" extended warranty. Now that the vehicle has a blown fuse block, they refuse to I purchased a Used vehicle last June and was sold a "bumper to bumper" extended warranty. Now that the vehicle has a blown fuse block, they refuse to honor my warranty claim. I called and spoke to the used car sales manager and he was rude, aggressive and hung up on me after using profane language. Please let this review serve as a warning. there are so many choices out there for buying a used car, do your self a favor and go somewhere else. More