Lexus of Brookfield

Exceptional Service Above and Beyond - Wade S I Purchased a Lexus IS250 F sport after driving my old Honda Accord for 15 years. I did not even know the car started without a key. I am not very go I Purchased a Lexus IS250 F sport after driving my old Honda Accord for 15 years. I did not even know the car started without a key. I am not very good with technology but found out that I could take my car to the Lexus dealership in Brookfield even though I purchased the car in Michigan and get a technology lesson on the car. We met with Wade S and he spent two hours with us teaching us the inns and outs of the car. All is I can say is I hope this gentleman gets paid well because I never spent that much time with somebody who was so patient and so thorough and knew his business so well. He treated my husband and I like we were close friends of his. He went above and beyond showing us and teaching us things that were not even in the manual. He did all the set up of everything we needed including additional apps on my phone that go through the car. He showed us tips and tricks that were very useful. He invited us to come back after we drove the car for a couple weeks with any further questions or demonstrations we needed. Wade is highly knowledgeable and extremely professional and friendly. He was a pleasure to work with and I look forward to going back and meeting with him again if necessary. He also told me I could text him anytime with questions or give him a call anytime. More

New Car Technology Teaching Today was our first experience with the teaching skills of Wade Schumacher of Lexus of Brookfield.. We are new to the features of our new Lexus RX350 Today was our first experience with the teaching skills of Wade Schumacher of Lexus of Brookfield.. We are new to the features of our new Lexus RX350. Wade’s teaching methods are logical and he is able to read his “new owners” as to their level of understanding and progression through the process. He gives key points and works from section to section of the SUV. To be a good teacher is “an art” and Wade creates a “classroom” where you feel comfortable asking questions and a message to call anytime with further questions. More

Awesome Experience AWESOME!!! My experience at Lexus of Brookfield will definitely keep me a customer for a long time. From the friendly receptionist to my sales consult AWESOME!!! My experience at Lexus of Brookfield will definitely keep me a customer for a long time. From the friendly receptionist to my sales consultant I have nothing but high praise. But the icing on the cake was Wade Schumacher. I met Wade a few years earlier when we purchased a RX350 FSport. Wade went over every feature the vehicle had to offer. My recent purchase of an IS350 FSport introduced me to Wade again. Wades knowledge and explanation of the features was absolutely invaluable!! He listens and than explaines what the feature will and can do. I have never had this type of instruction on how to operate a vehicle. Wade topped of an awesome experience, one that will keep me a customer for a long time!!! More

Technology Delivery Specialist After 6 weeks with my new Lexus RX 350, I definitely needed a refresher course and further help with all of the new technology in my car. Technology After 6 weeks with my new Lexus RX 350, I definitely needed a refresher course and further help with all of the new technology in my car. Technology delivery specialist Wade Schumacher was the perfect candidate to take on this task! He quickly connected my new phone to the Blue Tooth feature, and figured out the solution to an unusually low ring volume on incoming and outgoing calls that could not be solved by just manually turning up the volume. He patiently retaught me the process for adding radio stations to my preset station list. He taught me some neat hands free Siri tricks adding voice commands via the telephone off hook icon to my "reminders and notes" iPhone icons. Wade had other little tips during our session that will prove to be very helpful in making the most of my new Lexus technology. Wade is an invaluable resource to the Brookfield Lexus Dealership and all of it's customers! He was a pleasure to deal with. More

Meeting with wade My meeting with wade he’s so very helpful and very friendly person was always with a smile on his face and he’s been helping me out to learn my new Le My meeting with wade he’s so very helpful and very friendly person was always with a smile on his face and he’s been helping me out to learn my new Lexus in NX so I am all still got a lot to learn so he probably See me Some more until I learn a little more about my new car More

Lexus technology guy Loved the training of the Lexus technology given by Wade Schumacher. He is very thorough & takes time to explain & not hurrying me up. He also encoura Loved the training of the Lexus technology given by Wade Schumacher. He is very thorough & takes time to explain & not hurrying me up. He also encouraged me to come back for more training. I am really enjoying the technology. Thanks to Wade. More

Best Experience we ever received in a new car purchase Treated with respect from everyone we talked to at the dealership. Just a very relaxing feeling through the entire process. Drove 50 miles and it was Treated with respect from everyone we talked to at the dealership. Just a very relaxing feeling through the entire process. Drove 50 miles and it was well worth the drive. Special thanks to Jim Janowski. More

third Lexus from Jeff Baker. Wade is a true "techie". 2018 RX is a great SUV. Beautiful sales and service facilities. I'm amazed how much Jeff Baker remembers about my wife and I when 3-4 years go by betw 2018 RX is a great SUV. Beautiful sales and service facilities. I'm amazed how much Jeff Baker remembers about my wife and I when 3-4 years go by between car purchases. (the RX is our third new car from this dealer). Wade is a valuable asset to the dealership, given the increasingly technical nature of new vehicles these days. Both he and Jeff love connecting with people. More

Ask for Adam Elbiadi if you inquire online about a Lexus! I saw a Lexus NX200t online at a wonderful price. I inquired online and Adam got back to me quickly and answered all my questions. He also checked on I saw a Lexus NX200t online at a wonderful price. I inquired online and Adam got back to me quickly and answered all my questions. He also checked on a shipping quote and sent me numerous pics! Excellent customer service ! Thank again Adam! More

Bad customer service and rep I found this 2006 Tundra online and called the dealership to go test drive in which I did. I really liked it and was planning to buy it. However, th I found this 2006 Tundra online and called the dealership to go test drive in which I did. I really liked it and was planning to buy it. However, the truck still need to go through full inspection and certified to sell so I told the sales rep to call me when it's ready. He's like yeah definitely it should be ready by tomorrow. The next day gone by...no call...2 days go by and I called talk to the sales rep....he just simply told me...sorry, the truck was sold the minute it got put onto the lot...I'm like...xxx dude. DO NOT GO HERE UNLESS THEY SEE YOU ARE RICH. More