Lexus of Brookfield

Josiah On coming to this dealership on a rainy morning,... we found oursrlves looking at a cute Levus.. Our kind salesman allowef us to drive this "fun car"..,We bought it! Josish was very hel morning,... we found oursrlves looking at a cute Levus.. Our kind salesman allowef us to drive this "fun car"..,We bought it! Josish was very helpful & kind. Being a Christian meant (He's a Good Man) ' More

Everyone we had contact with was pleasant and made the experience of purchasing a vehicle a lot less stressful than our experience with other dealerships had been in the past when car “shopping”. experience of purchasing a vehicle a lot less stressful than our experience with other dealerships had been in the past when car “shopping”. More

Excellent facility and environment. Employees are professional and responsive to requests. I feel very comfortable in the facility and with the people. Employees are professional and responsive to requests. I feel very comfortable in the facility and with the people. More

We had the pleasure of working with Mrinmoy "MK" Khan to buy a used Toyota Highlander. He was responsive, flexible, and understanding of our needs throughout the buying process. Like every car salesman, he buy a used Toyota Highlander. He was responsive, flexible, and understanding of our needs throughout the buying process. Like every car salesman, he offered a variety of dealer options that we were not particularly interested in. What made him pleasant to work with was that once we had declined these options, he was not rude, overly pressing, or dismissive despite our decision, which has not been the case for us in the past with others in the car industry (see below). Overall, we would recommend working with MK anytime you are looking to buy a car as he is knowledgeable and compassionate. We hope to work with him again in the future. We did have a rather negative experience with the financing manager Vanessa Hernandez. She tried offering us a dealer warranty that we were not interested in, and after we declined, she developed quite the attitude. Being visibly upset, pounding away on her keyboard while becoming dismissive was quite the contrast from everyone else we interacted with at the dealership, especially MK. This rudeness carried over to her treatment of MK, which was particularly upsetting given how kind he had been throughout the process even after we declined similar dealer offers with him. It was insulting when we calculated the absolutely ridiculous total cost of this warranty using the numbers she gave us for the monthly rate, she laughed, asserted that we "calculated it wrong", and proceeded to change the numbers to be a lower cost. It is known that dealerships make their money from financing, but a good way to lose customers is to treat them like they are uneducated or unaware of these sales tactics. If not for MK's outstanding customer service, we would have second thoughts about buying from Napleton given her very poor attitude and conniving sales tactics. We would avoid working with Vanessa at all costs. More

Amazing, kind and patient service that made the buying process so simple and enjoyable! Am very grateful! process so simple and enjoyable! Am very grateful! More

Al Zinda is the best! Up front, direct. Makes buying experience very nice and painless! Up front, direct. Makes buying experience very nice and painless! More

The process to buy a car could not have been easier. From start to finish everything was done to make the sale move forward quickly and thoroughly. I appreciate everyone who helped, especially Dale, who From start to finish everything was done to make the sale move forward quickly and thoroughly. I appreciate everyone who helped, especially Dale, who stepped up when little minor issues arose. The car was also held for us as we had to leave town. It was done without a down payment but just trust as this is the our 12th Lexus in the family! More

Josiah was very helpful in the process of purchasing my car. He was very professional in answering my questions and in finalizing the details and getting the best deals for me. car. He was very professional in answering my questions and in finalizing the details and getting the best deals for me. More

Isaac (Sales), Chris (Finance) and John (IT Guru) were Honest, Reliable and Committed to helping their customers. True example of wanting to do the right thing in the car industry. Honest, Reliable and Committed to helping their customers. True example of wanting to do the right thing in the car industry. More

Bob was very attentive to all our needs and was able to secure all necessary items needed to complete tue deal secure all necessary items needed to complete tue deal More