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Lexus of Chattanooga

Chattanooga, TN

4.9
1,032 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,032 reviews

July 01, 2016

The best service I have ever seen I have owned 7 Lexus and this one is my 8th. I bought it online and met Fred Fortson on the phone and by facetime/ iphone. What a guy! He went out More

by warrenweitzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Banks
Jul 06, 2016 -

Lexus of Chattanooga responded

Thank you so much, Warren, for sharing your feedback with our team! We understand that you want a car you can love for years to come, which is why we are willing to help ensure you get exactly what you are looking for. Fred is a great asset to our team, and was happy to help you out. We hope that you enjoy your new set of wheels, and look forward to the opportunity to serve you for your future automotive needs. Congratulations!

June 29, 2016

AMAZING AMAZING AMAZING Best customer service. Best experience I've ever had buying a car. I would recommend this dealership to anyone and because of the amazing customer ser More

by Sherri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2016 -

Lexus of Chattanooga responded

Thanks for the great review and your business, Sherri! We are so happy that you enjoyed working with our team, and that we could help you get into exactly what you were looking for. Anytime that you have automotive needs, please don't hesitate to reach out to us. Congratulations on your new set of wheels!

June 29, 2016

Larry Holder was incredible!!!!!! I had been looking for a 2013-2014 Lexus RX350 for six straight days on the internet, and had dealings with dealers in Smyrna Georgia, Knoxville, TN, More

by Ashley Fletcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Simmons
Jul 01, 2016 -

Lexus of Chattanooga responded

Ashley, we are so glad that we were able to get you into exactly what you were looking for! We understand how painstaking searching for a specific vehicle can be, which is why we have such great people like Larry and Nick to help you through the process. We are so sad that you have to be without your vehicle for a couple of weeks, and hope you will be reunited with your car soon. The Lexus of Chattanooga body shop would be happy to handle the repairs on your vehicle if you would like us to take care of that work for you. Thank you so much for your business, and congratulations on your new Lexus!

June 13, 2016

The best car purchasing experience of my life. Sharon and Fred made us feel very relaxed. We laughed the entire sales process. Fred took time to familiarize us with the vehicles technology. Prof More

by Dougcar
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Banks and Greg Patterson, Sharon Banks
Jun 14, 2016 -

Lexus of Chattanooga responded

Welcome to the Capital Toyota family! We are happy to know that you had a great time working with Fred, for he truly believes that buying a car should be fun and exciting. We hope that you will be back in to see us again soon and enjoy your new set of wheels!

June 09, 2016

Great experience . Quick transaction. Would definitely recommend this dealer to any family or friends. Sharon and Reginald were great to work with..... Keep up the More

by Jared Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reginald Elder, Sharon Banks
Jun 10, 2016 -

Lexus of Chattanooga responded

Thanks, Jared, for sharing your great feedback with us! We are thrilled that you could trust Sharon and Reginald to help you into your new car. We appreciate your business, and look forward to seeing you for your future automotive needs!

June 04, 2016

Great People! Great Price! Great Service! I contacted Sharon Banks via the internet, and she and Marcus, the finance manager, had a great final deal done and accurately documented for my revie More

by H.B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus, the finance manager, Sharon Banks
Jun 06, 2016 -

Lexus of Chattanooga responded

Thank you so much for the positive feedback! We are happy that you were able to trust Sharon, Marcus, and Larry throughout your purchase even from miles away. Our team knows the stress involved in purchasing a new vehicle, which is why we make your experience as simple and fun as possible. We hope that you are loving your new car, and cannot wait to see you again down the road!

May 25, 2016

GREAT We had a wonderful experience with Mr. Holder. He was a great help in the entire process. I would recommend him to any one. He has a lot of experien More

by Wings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 25, 2016 -

Lexus of Chattanooga responded

Thank you so much for sharing your feedback about your experience with Larry! Our team is happy him with us, as he works hard and goes above and beyond to ensure that all of your questions are answered and you find the right vehicle for you. We appreciate your business, and look forward to seeing you back in for your first service visit! Congratulations!

May 18, 2016

Excellent Experience Fred met us at the door from the minute we got there and was very polite and professional! He showed us what we were looking for and was more than he More

by cindy/grump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2016 -

Lexus of Chattanooga responded

Thank you for letting us know about your great experience, Cindy! Our team works hard to help you get the perfect vehicle that you will be happy to own for years to come. We are lucky to have Fred with us, as he always is willing to go above and beyond to provide our great customers like you the dedication they deserve. We hope that you are enjoying your new ride, and look forward to forming a great relationship with you over the years to come. Congratulations!

May 16, 2016

Great Experience My wife and I recently purchased a new RC F-Sport from Lexus of Chattanooga. It was a pleasure doing business with Larry Holder, our Sales Consultant More

by Jsell43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Simmons
May 17, 2016 -

Lexus of Chattanooga responded

We are so happy that you enjoyed working with our team on the purchase of your new RC F-Sport! Both Larry and Nick are always willing to go the extra mile to ensure that all of your needs are taken care of properly. Our business would not be where it is today without excellent customers like you, and for that we truly appreciate your business. Congratulations, and enjoy your new ride from your family at Lexus of Chattanooga!

March 29, 2016

Enjoyable Experience Fred knew all the information about the car I wanted to buy. He was patient and let me make up my own mind. I would recommend him to other customers More

by ann123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2016 -

Lexus of Chattanooga responded

Thanks for letting us know how we're doing! Our team enjoys having Fred with us, as he continually goes above and beyond to ensure you are receiving only our best service possible. We want you to feel comfortable choosing the vehicle that best suits your needs, no matter what it takes. We hope that you enjoy your new vehicle, and look forward to future visits with you! Congratulations!

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