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Lexus of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,150 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,150 reviews

March 09, 2023

Purchased a Lexus IS 300 fsport from Fred. Fred was amazing to work with and we are extremely pleased with the service we received. We already own a SUV and added a second Lexus due to to the More

by Macyoung13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that Fred provided you with amazing service and that you are extremely pleased with your purchase of a Lexus IS 300 F Sport. At our dealership, we strive to provide our customers with superior service, and we are glad to hear that our efforts have earned your loyalty. We appreciate your business and are grateful for the trust you have placed in us. Thank you for choosing Lexus of Chattanooga for your automotive needs. We look forward to continuing to serve you in the future. If there is anything else we can do to make your experience even better, please do not hesitate to let us know.

February 25, 2023

I had absolutely the best experience purchasing my first Lexus from Fred Fortson! I have driven only Hondas for the last 30 years. Fred answered my 1,000 questions patience and kindness. I appreciate the th More

by MG
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hendrick, Taylor Gibson
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Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your experience with us. We are thrilled to hear that your first experience purchasing a Lexus from Fred Fortson was the best one you've had. At Lexus of Chattanooga, we understand that purchasing a new car can be an overwhelming experience, and we are glad that Fred was able to answer your questions with patience and kindness, ensuring that your needs were met. We appreciate your business and are grateful that you have chosen Lexus of Chattanooga. We look forward to serving you again in the future. If there is anything else we can do to make your experience even better, please do not hesitate to let us know.

February 24, 2023

I’ve done business with Lexus of Chattanooga for almost 30 years and never been disappointed. Will continue for next 30 years hopefully. More

by Bjvj4555
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Bales, Evan Emerson
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Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with Lexus of Chattanooga over the last 30 years! It's great to hear that you have consistently received excellent service from the dealership and plan to continue doing business with them for the next 30 years. We appreciate your loyalty and hope that you continue to have great experiences with Lexus of Chattanooga in the future.

February 24, 2023

Marc was great to work with. Marc is personable and not pushy or pressure. Good experience' More

by gwalkersr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with Marc at Lexus of Chattanooga! It's great to hear that you found him to be personable and not pushy or pressuring during your interaction. We're glad to hear that you had a good experience and hope that you consider Lexus of Chattanooga for any future automotive needs.

February 24, 2023

I contacted Marc via text to inquire about the 2023 RX350 Premium Plus. Within minutes he found Exactly what I was looking for and said it would arrive within a month to 6 weeks. I live in Middle Tn and had More

by Mslisakauffman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alesia Durr
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Mar 17, 2023 -

Lexus of Chattanooga responded

We are thrilled to hear that you had such a great experience with Marc at our dealership. It is always our goal to provide exceptional service to our customers, and we are glad that you found exactly what you were looking for in such a timely manner. At Lexus of Chattanooga, we strive to make the car buying process as easy and stress-free as possible, and we are glad that you found the financing process to be quick and simple. We understand that your time is valuable, and we appreciate that you chose to do business with us. Thank you for taking the time to leave such a glowing review for Marc. He truly is at the top of his field in service and professionalism, and we are lucky to have him on our team. We hope that you continue to enjoy your new 2023 RX350 Premium Plus and look forward to serving you again in the future.

February 23, 2023

Marc Bales is professional and efficient. So pleasant to work with. Lexus of Chattanooga is the best dealership. This is my 2nd leased SUV with them. Everyone from the top down are wonderful More

by linda.hillcrna
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to leave such a positive review about Marc and our dealership. We're thrilled to hear that you had a great experience with us and that Marc was able to provide you with the professional and efficient service that you deserve. We strive to provide exceptional customer service, and we're glad that we were able to exceed your expectations. We appreciate your recommendation and look forward to working with you again in the future!

February 23, 2023

Great Salesman! He was very personable and knowledgeable. Enjoyed just sitting and chatting while waiting for the completion of the Sell. More

by aohall0404
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for your positive feedback about Marc, our salesperson at Lexus of Chattanooga. It's great to hear that he provided excellent customer service and was both personable and knowledgeable. It's also nice to hear that you enjoyed chatting with him while waiting for the completion of the sale. We hope you continue to have positive experiences with Lexus of Chattanooga in the future.

February 23, 2023

Marc Bales and Robbie are the best at Lexus of Chattanooga..they went over and beyond to give us the best deal and service we could ever ask for!!..thanks for the best!! More

by Brianw101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to leave a review and for choosing Lexus of Chattanooga for your car-buying needs. We are thrilled to hear that Marc and Robbie provided you with excellent service and helped you get the best deal possible. We will be sure to pass on your kind words to them. Thank you again, and we look forward to serving you in the future!

February 23, 2023

It was great to work with Marc Bales of Lexus of Chattanooga. I had to wait a couple months because I had bought a new 2023 model RX 500H that was just beginning to ship out and he told me that it More

by Rhill14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a great experience working with Marc Bales and the team at Lexus of Chattanooga. We appreciate your patience during the waiting period and are glad that Marc kept you informed throughout the process. We take pride in providing excellent customer service and we are delighted that we were able to meet your expectations. We are grateful for your recommendation and hope to have the opportunity to serve you again in the future. Thank you for choosing Lexus of Chattanooga!

February 22, 2023

They were very good at negotiating and staying in touch with me. Very nice people More

by kathylangford15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Welchel, Alesia Durr
Report | Print
Mar 17, 2023 -

Lexus of Chattanooga responded

It's great to hear that you had a positive experience with the team at Lexus of Chattanooga. We appreciate your kind words and thank you for taking the time to leave a review. We always strive to provide excellent service and are happy to know that we met your expectations. If you have any further feedback or questions, please don't hesitate to reach out to us. We hope to see you again in the future!

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