Marc Bales
Marc Bales at Lexus of Chattanooga

Marc Bales

Lexus Master Certified Sales Manager

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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4.9
268 Reviews

I’ve been around cars my whole life. My father had his own dealership for over 30 years. The main thing he taught me was to be honest and to treat the customer like family. I’ve never forgotten those words and have always taken care of my customers.

Dealership Experience

6 yrs, 6 mos

Industry Experience

27 yrs, 6 mos

Specialties & Trainings

Finance Manager

Lexus

View more specialties & trainings
4.9

268 Reviews

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268 Reviews of Marc Bales

May 28, 2026

Dealership Rating
Employee Rating

Had a great experience buying and selling with David Guffey. Let me do you a favor and give you his cell: 1-423-802-2651. David made the process simple, was triendly and cordial, and went the extra mile More

by Guy Fain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 29, 2026

Lexus of Chattanooga responded

Guy, Thank you for taking the time to share such a thoughtful review! We are thrilled to hear that David Guffey provided an exceptional buying and selling experience and made the entire process simple, transparent, and enjoyable. Building relationships and helping our guests feel confident in their decisions is what we strive for, and it's wonderful to know you left feeling like a VIP. We're also glad Justin Hendrick helped make the finance process smooth and informative while guiding you through your available options. It is great to hear that every step of your experience felt comfortable and stress-free. Congratulations on your new Lexus RX 350 Luxury! We're honored that what started as a service visit turned into an opportunity to upgrade to a vehicle with the latest technology and safety features. Thank you for your trust in Lexus of Chattanooga. We truly appreciate your business and look forward to serving you for many years to come.

April 20, 2026

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Madison was a dream to work with, she made the process of trading and buying as smooth as possible. We love Lexus of Chattanooga and will forever be faithful to their team! More

by jenn.flora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Madison Messer, Josiah Sadek

Apr 21, 2026

Lexus of Chattanooga responded

Jenn, thank you so much for your kind words! We’re so glad Madison made your trade and purchase experience smooth and enjoyable. She’ll truly appreciate your recognition. Your loyalty means the world to us, and we’re grateful to have you as part of the Lexus of Chattanooga family. We look forward to taking care of you for many years to come!

April 13, 2026

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Very friendly people that treat you like family. Never any pushy salesman. They are always kind and knowledgeable. More

by Karenwatkins56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 21, 2026

Lexus of Chattanooga responded

Karen, thank you so much for your kind words! We’re grateful to hear you felt welcomed and treated like family—that’s exactly the experience we strive to provide. We truly appreciate your trust in our team and are always here to help whenever you need us.

April 07, 2026

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Absolutely a first class Dealership! Professional courtesy staff. I highly recommend them in every aspect! More

by jkhill401
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 07, 2026

Lexus of Chattanooga responded

Thank you so much for the kind words! It truly means a lot to our entire team at Lexus of Chattanooga. We’re grateful for the opportunity to serve you and honored by your recommendation. Providing a professional, welcoming experience is what we strive for every day, and it’s wonderful to hear that reflected in your visit. We look forward to taking great care of you again down the road!

March 27, 2026

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Very clean establishment. Everyone is attentive and hospitable. They do not pressure you into buying anything. I’m now a loyal customer. More

by Chloe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josiah Sadek, Tommy Tsilionis

Mar 31, 2026

Lexus of Chattanooga responded

Chloe, thank you so much for the kind words. We’re delighted to hear you felt comfortable, well taken care of, and never pressured. That’s exactly the experience we strive to provide every guest. It means a lot to have earned your trust and loyalty. We truly appreciate you choosing Lexus of Chattanooga and look forward to taking care of you for years to come.

December 03, 2025

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Employee Rating

We received excellent care from Cody Clark and the team at Lexus on our new GX 550. Due to long wait times it took awhile to get what we wanted. Cody and team kept us informed all along the way. We got jus More

by sgdelay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 06, 2025

Lexus of Chattanooga responded

Thank you so much for the excellent review and strong recommendation! It is fantastic to hear how Cody Clark and the team provided outstanding care throughout the wait for your new GX 550, keeping you informed and delivering exactly the package, color, and bench seat you wanted. Justin and the tech team will be thrilled to know they took the time to demonstrate all the features, especially your favorite massaging front seats. Lexus of Chattanooga truly appreciates your trust and looks forward to serving you again soon!

July 24, 2025

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Employee Rating

Ralph Patty and the whole team at Lexus of Chattanooga have always been very professional. The process of purchasing our new GX was seamless. Ralph worked tirelessly making sure we got exactly what we nee More

by MSVEREEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 08, 2025

Lexus of Chattanooga responded

Thank you so much for your kind words and for sharing your experience! We’re thrilled Ralph and the entire Lexus of Chattanooga team made your GX purchase seamless and enjoyable. Ralph’s dedication to ensuring you got exactly what you wanted truly reflects the care we strive to provide every day. We’re honored to have been part of such a memorable experience and look forward to serving you for many miles to come.

July 19, 2025

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The entire process from start to finish was amazing. Ralph and Marc made it seamless and effortless and got us exactly what we wanted. Would highly recommend them to anyone. This is our second time b More

by edandcarl
Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty

Jul 22, 2025

Lexus of Chattanooga responded

Thank you so much for your kind words and continued trust! We’re thrilled to hear that Ralph and Marc made your experience seamless and effortless once again. Knowing this is your second purchase with us truly means the world. We’re honored to serve this community—and guests from across the country—and we’re so grateful to have you right here in our city. We look forward to being here for you anytime you need us.

July 07, 2025

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This dealer owes me money! I purchased a $70,000 car from them with an “out the door agreed upon price”. They could not add on accessory in time so they told me to have it pu More

by monicagaw
Recommend Dealer
No

Other Employees Tagged: Wade Ledford, Madison Messer

Jul 14, 2025

Lexus of Chattanooga responded

Hi Monica, Thank you again for your feedback. We take every concern seriously, and our team has made every effort to address the issues you brought to our attention. While we understand there may be a difference in perspectives, we have reviewed your situation thoroughly and even extended an offer to make things right beyond what was originally agreed upon. Our goal has always been to honor our commitments and take care of our guests with transparency and respect. We’re sorry to hear that you're still feeling dissatisfied, but please know we’ve done everything we can to resolve this matter in good faith. If you’d like to continue the conversation, our doors are always open.

Jul 15, 2025

monicagaw responded

And what did you do to go beyond? And your not too smart if you think it’s just difference if perspective! !!!! Sounds like a canned answer!

Jul 15, 2025

monicagaw responded

And you want to lose a Lexus customer for any of your products over $45!!!!!!!

June 04, 2025

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Employee Rating

It was a pleasure to deal with Marc Bales and Lexus of Chattanooga . I would highly recommend. More

by Alisethornton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jackson Antinore, Allie McKamey

Jun 05, 2025

Lexus of Chattanooga responded

Thank you so much! We’re delighted to hear your experience with Marc Bales and Lexus of Chattanooga was a pleasure. Your recommendation means the world to us. We look forward to welcoming you back anytime!

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