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Lexus of Henderson

Henderson , NV

4.8
6,944 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,944 reviews

February 14, 2023

When you tell them when you check in that all three of my key fobs, one of them brand new and all three have new batteries in them., all throw the “key not detected” light. They said it was a defective key f More

by nesheimw
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Lexus of Henderson responded

I am sorry to hear that we fell short of our high expectations during your visit. We strive to navigate what we believe is the best route to fixing the issue, and I am disappointed that the new key is not working the way we had hoped. I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Craig Kelly - Service Director - 702-228-7736

February 14, 2023

They go above and beyond for the customers I am very pleased with this dealership. More

by shirleyplassman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charles Holliday
3.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Lexus of Henderson responded

Your feedback lets us know that we are meeting our goal of top-notch service. Thank you, Shirley!

February 13, 2023

I’m not sure if anyone actually listened to my explanation of the sound problem and the possible cause. More

by CFAHR1
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Lexus of Henderson responded

This review is concerning to receive. We strive to deliver attentive and thorough service, and I would appreciate the chance to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please contact me directly. Thank you, Craig Kelly - Service Director - 702-228-7736

February 12, 2023

The service team was very easy to deal with and they went ahead and redid my tint on the driver side and the passenger side because there was embedded streaks in them. Didn't have to argue and didn't have to More

by mkmedia01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Lexus of Henderson responded

Thank you for the excellent review of Lexus of Henderson! We are pleased to hear about your favorable experience and the kind words about our team. Have a great rest of your day, we hope to see you in the future!

February 11, 2023

I have purchased several cars from this dealership and everyone is very nice and helpful More

by bzisk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Lexus of Henderson responded

Thank you for the review! We appreciate your business and hope to see you back again at Lexus of Henderson. Safe travels!

February 11, 2023

Kim was amazing and listened to what I needed. She made my experience worth switching from the Audi family More

by Cheracwash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Pham
Feb 13, 2023 -

Lexus of Henderson responded

Thank you for your review. We are glad that Kim was nice to work with. We appreciate your business and trust in us to assist you here at Lexus of Henderson.

February 09, 2023

The service team communicated with me very well. Tyler was very helpful, took care of all my concerns. More

by MW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Lexus of Henderson responded

Thank you for leaving Lexus of Henderson this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you! Tyler will appreciate the shoutout. Have a great day and keep us in mind for any future needs!

February 09, 2023

This was a big service for my car. I was treated professionally by everyone at Lexus ofHenderson. I’m happy to have my car healthy again. More

by KARYL2LV
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Lexus of Henderson responded

We’re delighted to get your 5-star review. Thank you for trusting Lexus of Henderson with your vehicle!

February 09, 2023

The personnel was very prompt, through, and courteous. They handled my problem very professionally and with the least inconvenience to me. I was very pleased with the service I received. More

by Margie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem
Feb 09, 2023 -

Lexus of Henderson responded

Thanks for the great review of Lexus of Henderson, Margie. The team appreciates your support.

February 07, 2023

The service has always been excellent and thorough. People are polite and do a great job! More

by ISLOVELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Lexus of Henderson responded

Thank you for the review! We appreciate your support and hope to see you back again at Lexus of Henderson. Safe travels!

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