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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
6,966 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,966 reviews

May 18, 2022

Overall Experience was up to standards! Service Price is competitive! Always look forward to a great cup of coffee when I’m there! More

by Nittayakeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jace
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May 19, 2022 -

Lexus of Henderson responded

Thank you for choosing Lexus of Henderson for your service needs! We appreciate your business and we look forward to welcoming you back next time. Have a great day!

May 17, 2022

Always taking good care of me service is A+++ This is why buying lexus thank you More

by TIK_THE_STAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
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May 18, 2022 -

Lexus of Henderson responded

This feedback is music to our ears! Thank you for choosing Lexus of Henderson and for stopping by to share your experience with our team. We look forward to seeing you next time!

May 17, 2022

I was told it was the battery but my check engine light is still on. I purchased a new battery for Lexus. Problem not resolved. More

by Sharisserwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2022 -

Lexus of Henderson responded

Sharisse, I'm sorry that you're upset but would like to share some additional information here. We advised a battery replacement due to low voltage. The check engine light was on due to a secondary issue - the neutral position switch is bad and needs to be replaced. The battery was the first recommendation and starting point to resolve the check engine light which can come on for many reasons. We have communicated this to you and are waiting for a response. While we apologize that a return visit is needed, the technician and advisor performed all steps necessary to resolve this issue. Best, Craig Kelly - Service Director - 702-228-7736

May 19, 2022 -

Sharisserwilliams responded

I didn’t have any Indication the the battery was bad prior to this. It was working fine.

May 16, 2022

This is the second car I’ve bought from this dealership and have been very please both times More

by Mrssvba20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savanah Taylor
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May 16, 2022 -

Lexus of Henderson responded

We are delighted to have you as a returning customer! Thank you for choosing Lexus of Henderson and for stopping by to share your experience. Safe travels in your new car!

May 15, 2022

I am very satisfied with all personal and Thay did good job on my car More

by CYMOFAZELI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Lexus of Henderson responded

Thank you for the glowing review! We are so glad to hear that you had such a successful purchase experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

May 14, 2022

Had my car in for a service estimate. The circumstances for my visit were unusual.My service agent "Tyler Heishman" was absolutely outstanding answering some very difficult questions for More

by Bernard McCall call
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Lexus of Henderson responded

Bernard, thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

May 14, 2022

Employees are very nice. The salesman was very knowledgeable on the vehicle. I would buy from this dealership again. More

by CLFOGER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

May 14, 2022

Nate was exceptional and provided great service. I gave this experience a 3-star rating because the purpose of this service was to correct issues with the almost $6000 sun/moon roof installation don More

by cmwilberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Pettit
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May 18, 2022 -

Lexus of Henderson responded

While I am pleased to hear Nate's commitment to great service was noticed, I want to apologize for any inconvenience you experienced trying to get your repairs taken care of. Our team aims to deliver meticulous care at every visit, and I'm sorry to hear we missed the mark. I will discuss this finding with my team to ensure this situation won't occur again in the future. If there is anything I can do for you at this juncture, I am more than willing to take your call. Craig Kelly - Service Director - 702-228-7736

May 14, 2022

Fast, friendly, reliable and professional service. I would never have my Lexus be serviced anywhere else. More

by rodelpagui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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May 16, 2022 -

Lexus of Henderson responded

We are so grateful to have earned your loyal business! Thank you for choosing Lexus of Henderson and for sharing your experiences with our team. Drive safely until we see you again!

May 13, 2022

Absolutely fantastic from the people who took my car to the personnel who gave me my loaner. Smiles all around and fast! Loved the text updates too! 10 star service! More

by MCURRIE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2022 -

Lexus of Henderson responded

It was our pleasure to assist you! Thank you for choosing Lexus of Henderson and for sharing your feedback. We look forward to seeing you next time!

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