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Lexus of Henderson
Henderson , NV
6,956 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
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Showing 6,956 reviews
March 11, 2021
Jayce did an excellent job taking care of me. I had a broken CD player in my RX 350. He was friendly and provided excellent customer service. The entire process was no hassle at all. Highly recommend him broken CD player in my RX 350. He was friendly and provided excellent customer service. The entire process was no hassle at all. Highly recommend him. More
by Myongsy
Verified CustomerEmployees Worked With
Jayce
March 11, 2021
David Torrella was amazing, his attention to details and quickness definitely made the difference. I was treated with courtesy for all members os the staff quickness definitely made the difference. I was treated with courtesy for all members os the staff More
by ROBERTONUEZ1973
Employees Worked With
David Torrella
March 11, 2021
The dealership was fast and courteous. The staff was friendly and helpful. The waiting area was nice and clean. Even the restrooms were nice and clean. friendly and helpful. The waiting area was nice and clean. Even the restrooms were nice and clean. More
by Bethjlarocco
March 10, 2021
I began my search on internet and Lexus O called me regarding my interest. She was patient and explained the process very well, I particularly liked the customer focus regarding my interest. She was patient and explained the process very well, I particularly liked the customer focus More
by gunarajendran
Employees Worked With
Lexus Osunlana
March 10, 2021
Lexus of Henderson is very efficient when it comes to service appointments, check-in, and keeping you posted along the way! Anyone can sell you a car, service is what’s important! service appointments, check-in, and keeping you posted along the way! Anyone can sell you a car, service is what’s important! More
by MKC1046
March 10, 2021
Would not go any other place. They are all brilliant, friendly and experienced. Even with no appointment they took care of me and got me out in a reasonable time. friendly and experienced. Even with no appointment they took care of me and got me out in a reasonable time. More
by BARARASHEEHAN
March 10, 2021
People are very nice and kind.I Love my car.The People are very nice and kind. I Love my car. The dealership place is clean. Also there are couple people can speak Japanese so very helpful. People are very nice and kind. I Love my car. The dealership place is clean. Also there are couple people can speak Japanese so very helpful. More
by FUMIE.SUGURI.SSU
Employees Worked With
Mike Fletcher
March 10, 2021
Wonderful customer service! Benjamin Nguyen went above and beyond to assist us with our SUV! He is very professional and our experience was amazing! Thanks so much and beyond to assist us with our SUV! He is very professional and our experience was amazing! Thanks so much More
by KAREN.CARROLL8238
March 10, 2021
I like this Steelers ship. Everyone that I was in contact with was very polite and patient with us. We came to get an update on a warranty issue. We decided to buy a new car. The lady that helped us with the with was very polite and patient with us. We came to get an update on a warranty issue. We decided to buy a new car. The lady that helped us with the purchase of our car was so awesome. She was willing to drive to another dealership to pick up a car with us.Everything went perfect. Everyone was super nice. More
by JREID12
Employees Worked With
Other Employees :
Louise
March 10, 2021
I found a used Jeep Grand Cherokee that I really liked. It’s a 2017 with only 33k miles. After inspecting under the vehicle before purchase I found the entire undercarriage was wet with oil of some sort. G It’s a 2017 with only 33k miles. After inspecting under the vehicle before purchase I found the entire undercarriage was wet with oil of some sort. Good thing is My sales associate who by chance is named Lexus was able to get it to Jeep and have it it fixed under warranty. They replaced the transmission pan and gasket. I purchased the vehicle. Here I am 3 weeks after purchase and I needed to use my A/C because it finally got warm outside. Well the A/C is having issues. I asked my Sales associate Lexus if they could look at it or recharge the system. She asked Michael Fletcher the manager and he responded No. my question is do you think I would buy a vehicle if the A/C needed work and I had to pay out of pocket? Next is you can’t say it was working because we inspect all our vehicles before we put them on the lot because it’s clear that you don’t since I the customer discovered a massive leak that was old under the vehicle. A little customer service would be nice. The company should focus on customer centric as one of their values. All I’m asking for is to have it looked at. I also called Michael Fletcher and left a voicemail but have not been called back. More
by brettloeber
Employees Worked With
Lexus
