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Lexus of Henderson

Henderson , NV

4.8
7,019 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,019 reviews

July 20, 2020

Always an outstanding experience!!! Stephen did an amazing job from the moment I arrived @ the dealership until the moment my car was ready—He kept me informed of my vehicle’s status! More

by GLJEFFERSON02
Recommend Dealer
Yes
Employees Worked With
Stephen
Jul 20, 2020 -

Lexus of Henderson responded

We're so grateful to have you as a loyal customer of Lexus of Henderson! It's wonderful to hear that Stephen made your latest service visit so professional and transparent. Thank you for your repeat business - we'll always be just a call away!

July 20, 2020

Ruined my driver chair. Black marks throughout the car. Lexus isn’t what it used to be. My touch controller is now broken on my Lexus enforme system after service. More

by 3DSGUy
Recommend Dealer
No
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Lexus of Henderson responded

This is a concerning review to read, and I'd like to discuss what happened during your visit directly to see what we can do to address your concerns. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call directly? Thank you, Craig Kelly - Service Director - 702-228-7736

July 19, 2020

Exceptional service with attention to detail This was our first experience at a Lexus dealership and my husband and I were both impressed by the professionalism and expert care we received. More

by LucyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman; Joshua Vargas
Jul 20, 2020 -

Lexus of Henderson responded

Hi Lucy, thank you for taking a moment to share such wonderful feedback. We're glad to hear that our Lexus of Henderson team made the right first impression as customer service is our priority. See you next time!

July 19, 2020

They are very professional, flexible , both manager and salesperson Paul are very helpful , kind , gentle , efficiency, hard working. This is a great purchasing experience , excellent service ! More

by WUMIN88
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Lexus of Henderson responded

Thanks for the great review! We're so glad to hear that Paul and Ryon made your car-buying experience so friendly and attentive. Thank you for coming to Lexus of Henderson, and we hope you enjoy your new vehicle!

July 19, 2020

Henderson of Lexus always exceeds in customer service. From the guys that greet you when you are driving in when dropping your car for service to the advisors and sales people. I have to mention David Tor More

by CLZT_1976
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
Jul 20, 2020 -

Lexus of Henderson responded

Customer service is our priority so we're grateful to see your review! Both David and Tito are excellent to work with and will appreciate this positive feedback. All of us at Lexus of Henderson are proud to have your business and look forward to working with your family in the future!

July 19, 2020

Lexus of Henderson is simply the best! The staff is knowledgeable, helpful and take the time to explain everything. They keep me updated through out the process. I love this place!! More

by ABBYSAAB
Recommend Dealer
Yes
Employees Worked With
Jayce
Jul 20, 2020 -

Lexus of Henderson responded

Thanks for the fantastic review, Abby! It's our priority to deliver an attentive, transparent experience every time you take your car in to be serviced. Thank you for trusting all of us at Lexus of Henderson with your vehicle and you business - we're so grateful to have you as a loyal customer!

July 19, 2020

What an amazing experience! All employee were friendly and helpful. Eldred was awesome to work with. Answered all of questions and addressed any concerns. Explained everything in detail and patiently help More

by Melissa.harris
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard in finance
Jul 20, 2020 -

Lexus of Henderson responded

We really appreciate the fantastic review, Melissa! We're so glad to hear that Eldred and the rest of the team here at Lexus of Henderson made your car-buying experience so attentive and friendly. Thank you for coming by, and enjoy your new vehicle!

July 18, 2020

Service was great. Craig helped us thoroughly with our vehicle. The dealership felt clean and safe with it's new adjustments. We always have a nice experience. More

by GAPTELL
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Lexus of Henderson responded

It makes our day to hear that you always enjoy your visits with us at Lexus of Henderson. Thank you for the wonderful feedback! We look forward to our continued relationship.

July 18, 2020

The assistance provide by Paul was perfect. Paul is an excellent representative for Lexus. Paul delivered the car in perfect condition and he explained all options. More

by Billidt
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Lexus of Henderson responded

Thank you for reviewing your five-star experience with Paul! It is our goal to take care of every Lexus of Henderson customer and we're elated to see such positive feedback. We are lucky to have your business and wish you safe driving in your new car!

July 18, 2020

You guys are the best!!! David Tortella is most courteous and helps us every time we bring our suv in for service - we are very satisfied More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
David Torrella
Jul 20, 2020 -

Lexus of Henderson responded

We always love hearing from happy Lexus of Henderson customers! It's wonderful to know that David always takes excellent care of you and we will pass along your appreciation to the team. A big thanks for the fantastic feedback!

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