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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
5,671 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 5,671 reviews

August 02, 2022

Everyone from Salesman, manager to finance are very friendly and efficient..We are so happy with our experience in Lexus of Henderson. More

by beverlyduenas
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Ng
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Aug 03, 2022 -

Lexus of Henderson responded

Thanks for your glowing review! We're ecstatic that our team welcomed you with courteous and professional service. Many safe and happy miles from everyone at Lexus of Henderson!

Helpful
July 31, 2022

Always great do deal with. Very good service and customer relations. Thank you guys for ur work More

by SMANTERIS
Recommend Dealer
Yes
Employees Worked With
David Torella is my Svc rep. He takes good care of me
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Aug 01, 2022 -

Lexus of Henderson responded

Thank you for supporting Lexus of Henderson with your 5-star review! We are grateful for your business and look forward to seeing you again!

Helpful
July 31, 2022

Businesses can always strive to be better. My husband felt with Lexus this time. He said it was fine More

by ELJARAMILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Lexus of Henderson responded

I am sorry to hear that we did not earn your husband's five stars. We want the most for our guests, and I would be happy to speak with him to see what more we can do to improve our practices. If he is willing to discuss this further, please have him give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

Helpful
July 30, 2022

Very professional and accommodating. I love the service at Lexus. The people are nice and generous. More

by kmcgruder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2022 -

Lexus of Henderson responded

Thank you for the great review! Hearing that you had a successful service experience working with the Lexus of Henderson team made our day. Drive safely, and we hope to see you back!

Helpful
July 30, 2022

Ok , but seems everything too expensive. , might force people to use less expensive rates, just saying! More

by GREG-MCGRAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2022 -

Lexus of Henderson responded

We strive to deliver top-notch service at a competitive value, and it is disappointing that we missed the mark. I would be happy to speak with you to see what more I can do to address this feedback. If you are willing, please feel free to reach out. Best, Craig Kelly - Service Director - 702-228-7736

Helpful
July 29, 2022

Very professional great attitudes seem to be always concerned about making sure that I am comfortable and happy with what is going on great dealership More

by DHAHN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2022 -

Lexus of Henderson responded

This is exactly the feedback we work hard for at Lexus of Henderson! We're thrilled our team has provided excellent service that's made you feel valued. We look forward to working with you again down the road!

Helpful
July 29, 2022

Everyone was so nice and made me so comfortable. Paul was so helpful and patient loved the fantastic customer service More

by ileenfray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siri in finance
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Aug 01, 2022 -

Lexus of Henderson responded

We're delighted Paul and the rest of the team welcomed you with friendly, professional service that shaped a positive experience. Many safe and happy miles from everyone at Lexus of Henderson!

Helpful
July 28, 2022

I have been coming here for over 10 years It is the best dealership in town for servicing your car. Lexus IS definitely # 1 !!! More

by COTTONSMOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Pettit
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Jul 29, 2022 -

Lexus of Henderson responded

Thanks for your glowing review! It's an honor to work with long-term loyal Lexus of Henderson customers like you. We look forward to seeing you again next time!

Helpful
July 26, 2022

Very personable and pleasant to deal with. Smoothest buying process I’ve ever experienced! Thank you, Rick! My man! More

by J.T.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2022 -

Lexus of Henderson responded

Your review is what we love to see! We're thrilled our team offered friendly assistance that shaped a seamless experience. Thanks for giving Rick a shout-out and for choosing Lexus of Henderson!

Helpful
July 26, 2022

Tommy help with my 2 new vehicle smooth with no hustle . And we love the cars. Especially help with more than his job requirements More

by JP-401
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy ng
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Jul 27, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Tommy and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

Helpful
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