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Lexus of Manhattan
New York, NY
538 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 538 reviews
July 06, 2022
All I can say is I accomplished my mission of buying a new Lexus with minimal effort. Warren and the dealership were vey efficient. new Lexus with minimal effort. Warren and the dealership were vey efficient. More
by nsreisman
Employees Worked With
April 04, 2022
Sold me a car without having a title. I was told “they couldn’t find it”. Asked how long to find it they said a week. A month later no car, no title. Aaked for my payment back in an exped I was told “they couldn’t find it”. Asked how long to find it they said a week. A month later no car, no title. Aaked for my payment back in an expedited manner and was told sure now all communication is ended and no refund. Many instances of unkept promises and outright lies by multiple ppl from general manager down to used sales people. I highly recommend you not use this dealership. More
by tejayandtina
January 18, 2022
I am a returning customer to Lexus of Manhattan and as always I left with a smile. This time my sales rep Warren got me into a brand new 2022 ES 350! I still can't believe it! always I left with a smile. This time my sales rep Warren got me into a brand new 2022 ES 350! I still can't believe it! More
by Luvedbyme1114
Employees Worked With
Other Employees :
Godfrey in the service department
January 04, 2022
Matthew was extremely helpful and professional from the very beginning until the vehicle was delivered!!! very beginning until the vehicle was delivered!!! More
by Mike
December 30, 2021
I've purchased two cars from Lexus of Manhattan with Mr. Yu. Once in 2019 and once today. Each time he has done done everything to keep a new car buyer like me feel welcomed and like I am not wasting my t Yu. Once in 2019 and once today. Each time he has done done everything to keep a new car buyer like me feel welcomed and like I am not wasting my time with competitive pricing. Lexus of Manhattan itself recently moved, the new location is incredibly luxurious, albeit a bit nerve wracking to drive up to. Mr. Yu himself is everything that defines Lexus; professional, reliable, and courteous. I would recommend anyone looking for a Lexus in the NY Tri-State area to ask for Mr. Yu. More
by hchen0201
Employees Worked With
November 12, 2021
It appears they are selling Used cars as Lexus Pre Certified even though they are not Actually certified. I purchased A 2019 Lexus ES350 Fsport with only 36K miles on it. The rear passenger side door Certified even though they are not Actually certified. I purchased A 2019 Lexus ES350 Fsport with only 36K miles on it. The rear passenger side door would not open from the inside which I had a mechanic fix it for me. Then the car had Moisture on the passenger side headlight assembly which is very expensive to replace, but I can have someone just silicone it from the inside. Since I put My TLC plates on vehicle, my warranty was voided which I had known from the beginning. So that was the end of it, so I thought. Then I took the car for its first maintenance at a Lexus dealership. They actually film the actual work and they showed me the Air and Cabin filters and they were very dirty. The Cabin filter was beyond filthy. There’s no way that filter should be as dirty as it was from the the time I purchased the vehicle, not even 4K miles. The dealership who serviced the vehicle told me there is no way this vehicle was a certified vehicle. The filters are supposed to be changed and they clearly were not. The Cabin filter was most likely the original filter that was with the car. There supposed to be changed at 15K miles this 1 was never changed. Meaning The service dept at Lexus of Manhattan clearly didn’t do that when certifying the vehicle. Which means that it’s possible That they didn’t even change the oil. I can understand them not wanting to replace the headlight assembly and missing the door problem. But to not even replace filters which cost them maybe $15 is laughable. The Sales dept was very good though. Outside of that, Be careful if purchasing a pre certified Lexus from this dealership. Just because they say it’s pre certified on paper, doesn’t mean the car actually is. More
by Marcosliverycarservice
October 28, 2021
I took my car to this dealership and is been a week there and still no response and every time I call no one can tell me what going on with my car only thing they said I’m sorry like that is gonna solve my f and still no response and every time I call no one can tell me what going on with my car only thing they said I’m sorry like that is gonna solve my frustration try to avoid Lexus of Manhattan especially mister carmine and Godfrey Hernandez worst service advisor ever More
by v.sarante
Employees Worked With
Godfrey Hernandez , Carmine Penella
