Lexus of Manhattan

Had to give him one star for trying to get me twice in two days, if you are buying online make sure you click PRICE DETAILS. This guy tried to charge me for the full tax of the car on a 30 months lease. I two days, if you are buying online make sure you click PRICE DETAILS. This guy tried to charge me for the full tax of the car on a 30 months lease. If you are in the dealership, ask for the fees! Beware people!!! More

Unresponsive After recently moving to Manhattan from Queens, I contacted this dealership twice about servicing my 2015 Lexus NX: once, on October 1, through their After recently moving to Manhattan from Queens, I contacted this dealership twice about servicing my 2015 Lexus NX: once, on October 1, through their website and once, on October 7, through their online chat. First time = no one got back to me; second time: chatted with "j" who assured me that, although all service advisers were busy, someone would contact me shortly. It is now October 22, and NO ONE has reached out to me. Inexcusable! So...I am bringing my business back to Rallye Lexus in Glen Cove, where the service department has NEVER disappointed. More

They were terrible. This dealership has no concern for customer service. They were disorganized, had very poor communication and no regard for my time. I even wrote to th This dealership has no concern for customer service. They were disorganized, had very poor communication and no regard for my time. I even wrote to the general manager-he never answered me! I would Like to acknowledge my salesman Sherwin Goodluck. He was very polite and tried hard to make up for the ineptitude of the people he worked with. I would NEVER recommend them. After such a terrible experience with this dealership, I went elsewhere and had a wonderful experience where I felt valued and respected-something I did not get here. I felt good buying a car where I was appreciated. Like to acknowledge my salesman sure win good luck. He was very polite and tried very hard to make up for the ineptitude of the people he worked with. More

Disappointed with this new ownership! I called, email and left voice message over four days ago to Warren sales representatives and the general manager Rich wit with this new ownership! I called, email and left voice message over four days ago to Warren sales representatives and the general manager Rich with two stock numbers on vehicle I am interested in. No one response to my message? Guess they don’t need my business. More

Horrible experience Horrible experience. I saw a vehicle that I wanted online and submitted an application. I got a call back from Warren about the car I was interested i Horrible experience. I saw a vehicle that I wanted online and submitted an application. I got a call back from Warren about the car I was interested in, I told him that I needed it within a week or so but to update me on when I can pick it up, as I live 2.5 hours each way and need to plan accordingly. He called me later again on the same day and we come out with the finance and payment plans. I asked him when I would be able to pick it up and he said it was at the service center and he would let me know when it’s available for pick up and should have an answer the following day. On to the next day and I don’t hear back from him, so I email him to let me know the progress of the vehicle and he said it should be there that night or the very next day the latest but he didn’t want to promise me anything. I told him that if the car needed to be serviced longer and I wouldn’t be able to have it that week, then let me know the truth so I can plan on when to go. I also wanted to see the contract to know that I financed the car and I am just waiting on it to be serviced instead of wasting my time waiting. He told me he would overnight the paperwork and it was signature required, which my husband took a day off from work to wait and nothing came. Every single time I asked when I could Pick up the car, it was the next day or completely ignored my email, calls or text. My husband called and asked to speak to the manager and the receptionist said he wasn’t available and she would leave a message and he’ll call back later on that day, and he never did. I don’t mind waiting for the vehicle as it has all the options I want but I don’t like being lied to and strung along. They pulled my credit but yet I have nothing to show for it. I am extremely upset and would like for them to make this right, as I waited a week to get an answer but instead, they just ignore me. More

Poor communication and sales tactics. Came in to teat drive and hopefully purchase a Lexus GX460. I was never offered a test drive, They had me come back to appraise my trade in and they Came in to teat drive and hopefully purchase a Lexus GX460. I was never offered a test drive, They had me come back to appraise my trade in and they obviously gave me $0 towards it being that they had the nerve to send an email stating that my note would be $1300 for a 2015 GX460. Mind you, credit and income is not an issue for me so there is absolutely no excuse for how I was treated. More