Lexus of Manhattan

This is an update date after rich the gm got involved I must say all the games ended he did the right thing and because of him I will recommend people to go to his dealership definitely a class act who tre must say all the games ended he did the right thing and because of him I will recommend people to go to his dealership definitely a class act who treats customers well thanks again I purchased a used car that they inspected for 23000 dollars all 4 tires all tires rotted out from the inside so you would never see it needed brakes and rotors my mechanic said this car cant pass inspection like this legally so Lexus passed so they can sell it to me my mechanic said I can’t drive it like this it’s dangerous to bring it back to the dealer so I had to pay another 1000 out of my pocket when I purchased this car 3 and and half months ago that is some scam I asked the sales person Warren as well about the brakes because they felt funny and he lied right in my face the brakes and rotors are checked on all used cars the other mechanic that sent me back to Lexus said this car will not pass inspection because of the tire rot that it’s dangerous to drive this car like this that’s how bad it was Then to tell me I also need brakes and rotors and you go to Lexus and they Don’t take care of it I am going to the attorney general and courts if I have to I should not have paid anything then they say the best they can do is go half with me meanwhile we all know all Lexus cars have what kind of tires so they Put some cheap set of tires on and I had to pay a 1000 like idiot trust me Don’t by nothing from these crooks look at all these reviews I wish I did Before I bought anything every Lexus I have had has Michelin tires they want to sell me a death trap then as soon as I find out tell me a story ok the best they can do is replace all the problems I would Have to pay 50 percent which would be 1000 so they put some geo crap tire on the car I want the money back they should have sold the car like this.so in response to the general manager rich velija message to call and speak to him that was useless I called 3 different times today on wed first he was in a meeting he will call you back that was 11 am. Then I tried at 4pm and was told by Dave who said he’s a sales Manager they are busy but he did forget about me and he will call me Back then at like 645 and it said voicemail full they don’t even call you back that’s how much they value there customers but when the state wants to no how that car passed inspection in the condition it was in then we will see I shopped Lexus of queens never a problem never had a sales person sell me a Death trap and the company tried to charge me for it in the end the gm rich valija did the right thing More

Don’t waste time at this place. Was called by receptionist who said dealership was going to purchase our car. Decide to go in with boyfriend to see what they have. Was told to see Ari. Salesman ( receptionist who said dealership was going to purchase our car. Decide to go in with boyfriend to see what they have. Was told to see Ari. Salesman (Ari) refused to see us at appointment time saying he was busy with other customers. Ok why did she book us with you. Waited for an hour to be seen. He took us to see other cars upstairs. It wasn’t what we’re looking for but decided to get quote in RX before going to Other Lexus store in Brooklyn. Waited for quote for 20 mins while watching Ari talk to other customers. When came back noticed $2000 difference between online price and what he was showing us. Asked to see manager who told us he had other interested in the car. Boyfriend mentioned the extra $2000 saying it was an extra fee. Manager got angry and said he had no time for this. Ari walked away with him. Wasted the whole day. Not professional at all. More

This was by far the worst experience I have had with any dealership. I called after viewing lease option for a 2017 Lexus IS. That started a week of chaos, misinformation and poor service. Through 10+ cal dealership. I called after viewing lease option for a 2017 Lexus IS. That started a week of chaos, misinformation and poor service. Through 10+ calls I received contradictory information and was NEVER called back timely (or in many cases not at all). I asked multiple times for pricing throughout the week but it was never provided. The last call I was advised that they couldn’t provide price. But I shouldn’t bother pursuing as a 2017 lease would be more expensive than a new lease. Despite not having pricing for a week , I was asked multiple times if I was coming in the same or next day. Again without pricing available the reality was I would have traveled there without option to lease vehicle I inquired about. More