Lexus of Melbourne

Jaime is customer friendly We have always had a positive experience with Jaime when we had our car serviced. Everyone at the Viera Lexus has been a pleasure to work with. We have always had a positive experience with Jaime when we had our car serviced. Everyone at the Viera Lexus has been a pleasure to work with. More

Great Experience My husband and I just purchased our 1st Lexus! Working with John could not have been better. His knowledge, patience, kindness could not have made o My husband and I just purchased our 1st Lexus! Working with John could not have been better. His knowledge, patience, kindness could not have made our experience any more pleasant. It was wonderful working with him, and we look forward to long relationship with Lexus of Melbourne! More

Hands down the best buying experience I have ever had I would recommend the dealership and Tom to everyone. Never once did we feel like we were being pushed into a decision that we were not ready for. Gav I would recommend the dealership and Tom to everyone. Never once did we feel like we were being pushed into a decision that we were not ready for. Gave us the time to think everything over before we made any final decisions or signed any documents. More

Great experience! Keith Croft was great to work with. Didn’t waste our time. We knew what we wanted and he provided us with exactly that. Great guy! Keith Croft was great to work with. Didn’t waste our time. We knew what we wanted and he provided us with exactly that. Great guy! More

Tom was fantastic, made my experience flawless quick and ea I’ve had a great experience from beginning to finish Tom was very helpful made the whole process quick and easy, no surprise. Very upfront and explet I’ve had a great experience from beginning to finish Tom was very helpful made the whole process quick and easy, no surprise. Very upfront and expletive of every step. The next day he called making sure everything is going the way we were expected. We are very happy with everything. Thanks Tom, you rock More

Super super friendly Mike in the service department is top notch remembers me and my vehicle. The pick up and loaner service is always special as it saves me time and gives me the opportunity to try lates top notch remembers me and my vehicle. The pick up and loaner service is always special as it saves me time and gives me the opportunity to try latest and greatest More

Recall Service I had a recall service performed and made an appointment on line. I did not expect the service to take 4 hours, but John Lohne took over and made it h I had a recall service performed and made an appointment on line. I did not expect the service to take 4 hours, but John Lohne took over and made it happen in less time and got the job done right. Meanwhile, while waiting, I dealt with Frank Lee and test drove several new cars and decided to buy one that day. He was very helpful especially when I decided to change colors the next day. I also had several personable conversations with T. R. Page during that time and my wait for the service just went fast. More

Accommodating and Friendly When I drop my car off for service it is done in a timely manner. I enjoy working with John Lohne he always takes care of me and goes out of his wa When I drop my car off for service it is done in a timely manner. I enjoy working with John Lohne he always takes care of me and goes out of his way to satisfy me. More

Lexus team at the top of their game Brought my 2017 RX in for a wash and as usual wandered the showroom. Lease would be up in about 6 months and a casual conversation with Tom Hakimi led Brought my 2017 RX in for a wash and as usual wandered the showroom. Lease would be up in about 6 months and a casual conversation with Tom Hakimi led to the fact that I did ( or should ) have received notification re a program to buy back three months of the lease. I had not remembered seeing any communication but that is not surprising since I still get communications on vehicles that I got rid of years ago from other dealers and dismiss them as junk mail. One thing led to another and I guess I became the first customer for a 2020 RX. I was double teamed by Tom and John Cuestas and they were great in helping Alice and I work our way to another ( I hope ) great RX. From years I have going to Mayo Clinic in Jacksonville 18 times a year for treatment and wanted the best driving , safest car on the road. I believe thats whyI choose Lexus. Never had a service issue . The normal ,maintenance requirements are are handled in a first class manner by Eliza. Keep up the good work. Customer service is more important that any other factor when I make a purchase. Poor customer service drove me initially from Mercedes to Lexus. There are casual conversations that can help or hurt a business like yours. My brother leased a Lexus a short time after my initial purchase. You know the same name. what you don't know is my sister bought a RX after helping me on one of my Mayo trips. These are the result of the kind of discussions that you never hear of..... More