Lexus of Melbourne

Best customer service We have been buying Lexus for at least 15 years and we are so impressed with Rob LaMarr and Ruben Bustos that we would not go anywhere else. I’ve trie We have been buying Lexus for at least 15 years and we are so impressed with Rob LaMarr and Ruben Bustos that we would not go anywhere else. I’ve tried others dealers to just see how we were treated and was very disturbed by their lack of good customer service. Thank you Lexus of Melbourne and the ONLY problem is the distance we have to travel as we live Vero Beach. More

NX300 Just love my new NX300–and of course the beautiful RED is awesome. Seeing the car with the big red bow as we walked in the showroom was a thrill. Kn Just love my new NX300–and of course the beautiful RED is awesome. Seeing the car with the big red bow as we walked in the showroom was a thrill. Know I will enjoy this car as much as our almost 9 year old ES350 which I traded in. Rob McNabb and John Lohne couldn’t have been better to work with, as well as the patience for my questions. And continuing to have service at Lexus of Melbourne is convenient as well as comfortable. More

Very friendly and caring dealership with excellent service. I was able to schedule an appointment for service quickly and not wait two weeks or longer to bring the car in. I was also able to get a loaner so I I was able to schedule an appointment for service quickly and not wait two weeks or longer to bring the car in. I was also able to get a loaner so I didn’t have to sit all day in the waiting room. I have serviced both my cars at the dealership for years and all repairs and service have been done timely with no need to return for further repairs or service. Have always had a great experience at this dealership. More

Outstanding service Steve was the ultimate professional from contact thru completion of service. Facility was impressive also. Only had one issue: This was my wife's car Steve was the ultimate professional from contact thru completion of service. Facility was impressive also. Only had one issue: This was my wife's car and I always keep it topped up for her. I noticed she had 1/2 tank of gas and on the way home I tried to fill it up, but to my surprise the tank was full. Thank you! Fred Bogle More

Well taken care of I e-mailed John Lohne for a service appointment and received the appointment date and time the same day. John is very efficient and knowledgeable and I e-mailed John Lohne for a service appointment and received the appointment date and time the same day. John is very efficient and knowledgeable and he guided me through an appointment with Juan Illera to get an extended warranty on my 2014 ES350. I also had a great visit with my sales rep, Tom Hakimi while waiting for my vehicle to be serviced. Everyone at the dealership is very friendly so it is a pleasure to have my car serviced. More

Do not waste any time and run! I had tried to negotiate a deal with Mrs Alex Colon all day today. Instead of giving me a fair market price Mr Colon was raising the price instead. H I had tried to negotiate a deal with Mrs Alex Colon all day today. Instead of giving me a fair market price Mr Colon was raising the price instead. He was patronizing and insulting at the same time. Please make yourself a service and dont waste your time with this gentleman. You will get a worse deal that the one you started with. Look for other dealerships where people want to sell you a car. This one is not that. More

Great Experience My Service Coordinator Elisa was amazing and very professional. I loved the ability to schedule appointments online and get text message status on the My Service Coordinator Elisa was amazing and very professional. I loved the ability to schedule appointments online and get text message status on the car. Thank you for the service, I'll be back. More

Service Time Elisa provided truly exceptional customer service. I was infor a 30,000 mile service on my 6 year old car and as a woman wanted to be sure it was goi Elisa provided truly exceptional customer service. I was infor a 30,000 mile service on my 6 year old car and as a woman wanted to be sure it was going to function flawlessly on an upcoming trip. She explained all the things that would be done and assured me I was ready to go. She has always been available to answer my questions and make sure that I understood anything that needed to be done. As a woman, I am delighted to have another woman as my service consultant. Thank you Elisa and thank you to all the folks in the service bay who do the work. More

Lexus Service Great work! Was greeted quickly and car was serviced in record time. Car returned clean and neat. Thanks Lexus of Melbourne. You continue to impre Great work! Was greeted quickly and car was serviced in record time. Car returned clean and neat. Thanks Lexus of Melbourne. You continue to impress. More

Pleasant experience Having my Lexus serviced at the Lexus of Melbourne is stressless and seamless. It's easy to schedule, easy to check in Steve Lasker is great, and the Having my Lexus serviced at the Lexus of Melbourne is stressless and seamless. It's easy to schedule, easy to check in Steve Lasker is great, and the wait is pleasant and not long. Everyone is very organized and friendly. More