Lexus of Naperville

I was looking for a dependable used car for my daughter who's a college student. We went to at least 7 auto dealers in the Chicago area. The cars we saw were dented, scratched, smelly and one made a wei who's a college student. We went to at least 7 auto dealers in the Chicago area. The cars we saw were dented, scratched, smelly and one made a weird noise when we test drove it. On the second or third day of searching, it was late in the evening, I told my daughter we have to go farther out into the suburbs to find a decent car. We had seen one on the internet at Lexus of Naperville. By the time we arrived, it was 8:30 p.m. and I thought it was too late. The receptionist and the sales person told us not to worry they had plenty of time. I'm so glad we stopped in and didn't leave Naperville that night. Dan did an excellent job showing us the car (the one that was on the internet). The car was clean, inside and out. It had low mileage, the engine was clean, the tires had low wear and it drove smooth. We knew this was the right car, bought it and drove it home that night. Megan has been driving her "cute" car everywhere and I know she's thrilled even though she keeps her feelings low-key. If I'm in the market for another car, I'll go back to Lexus of Naperville and request Dan Foster's assistance. He did an excellent job in a short amount of time. Thanks again. More

I would not hesitate to recommend Lexus of Naperville, its service department, and, in particular, salesperson Dan Foster to anyone in search of a new or used Lexus vehicle. I found Dan to be a real plea its service department, and, in particular, salesperson Dan Foster to anyone in search of a new or used Lexus vehicle. I found Dan to be a real pleasure to work with. Dan took the haggling and anxiety out of the car-buying experience, and has provided great follow-up since I purchased my vehicle. In the past, I have worked with other Lexus dealers in the area, but have come to prefer the Naperville dealership because of its excellent service, friendly staff and great amenities. More

In February we bought a used car for my wife. We went to dealership after dealership disappointed mostly with the kind of "service" we received. Everywhere we went we met pushy salesmen with their slick ta dealership after dealership disappointed mostly with the kind of "service" we received. Everywhere we went we met pushy salesmen with their slick tactics. Then we went to Lexus of Naperville and met Dan Foster. He was super friendly, and not pushy at all. It was a completely different experience, actually enjoyable. We left feeling like we were cared for. So when it was time to replace my car, we honestly didn't even look anywhere else. I emailed Dan and told him what I was looking for and we bought our second car from Dan Foster at Lexus Naperville. I can honestly say that I do not plan on buying a car anywhere else. Lexus of Naperville is fantastic. More

Dan was excellent. We came in on a Saturday a few minutes after closing. They still unlocked the door and assisted us. Dan was perfect!! He didn't rush us at all. This was a big decision and I'm glad minutes after closing. They still unlocked the door and assisted us. Dan was perfect!! He didn't rush us at all. This was a big decision and I'm glad Dan was involved. I will recommend Dan anyday!!!! More

Buying a car can often be a stressful, negative experience - unless you go to Lexus of Naperville! From the moment you walk into this dealership, you are treated with respect and courtesy. The sa experience - unless you go to Lexus of Naperville! From the moment you walk into this dealership, you are treated with respect and courtesy. The sales approach is helpful and friendly (not pressure-packed). I am so incredibly impressed with this dealership that I can't imagine ever buying a car anywhere else. Without negotiation, this dealer quoted a fantastic price on my latest car. They came up with a price on exactly what I wanted....I compared the offer with multiple other dealers and found Lexus of Naperville to be well below all others. They followed up appropiately, never pressured, and gave me the space and time I needed to make a major financial decision such as this. The other dealers I visited wanted to know "what would it take to get me in a car today".....always making me feeling that this was a competition at negotiation vs. getting a fair and equitable deal on a good vehicle. At Lexus of Naperville, the honesty and professionalism allowed me to concentrate on what car I wanted, not the deal I was getting! To me the most important thing about an auto dealership is TRUST - and I trust Lexus of Naperville completely. More

My wife and I have had financial problems and were looking for a way to lower our payment.We found a vehicle online and called to set an appointment.(the person we spoke to on the phone was not the pe looking for a way to lower our payment.We found a vehicle online and called to set an appointment.(the person we spoke to on the phone was not the person we dealt with)When we arrived at the dealer the car was(Suprise)clean and inside for us to look at.After we drove it,the salesman had ourcar looked at.I must say that I feel the value was very low on our car,but the salesman tried his best to explain how they figure things out.(for the record,I confess that all four dealers we went to had about the same number.Thay all seem to need to make as much as possible off of our trade)We tried to haggle fora bit,but they said the price on ourcar and their car was firm.The thing that really frustrated me was that they didn't try to sell me the car.I was told by Dan that due to our trade in and creditsituation it was" HIGHLY UNLIKELY"we could obtain financing.I asked him to run it by his finance manager and see if we could find a way to make it work.He told me he would,but that it would not change the situation with our credit.At the time I considered this rude of him,but after the way his finance manager reacted,I see why he didn't want to go into his office.I heard everything he said to the salesman,and was put off by his demeanor.The finance manager came out to us and offered to "call us in to the banks",but again offered very bleak results.Since it seemed pretty hopeless,we decided to try one of the dealers who said "no problem."Lexus of Naperville actually washed our car for us,so at least we didn't waste our time.The dealer we went to in Chicago was much more eager to work with us.They took our trade in and deposit and we left in our Lexus.The problem arose when we were informed 2 WEEKS LATER that we neede about $10000.00 moredown or we had to give them THEIR CAR BACK!So now we had to return the car,wait to get our deposit back,and explain to my family why we no longer have our new car,but have our old Jaguar back.There should be a law against deceptive dealer practices.I'm sure the plan all along was to sell our car so we had to come up with more money.I would leave them a bad review,but I think people who have been there know how they conduct business.My thanks to Dan Foster,Bill,and Lexus of Naperville for trying to help us,and not making us look like fools.When we get thingsstraightened out with our finances,they will be one of our first calls,and I will certanly recommend them to people I know. More

Great Experience! Great dealership. No pressure and worked with us to get a mutually agreeable price on new Lexus HS hybrid and my trade. Miechael Comer was the saleman who provided extraordinary knowl worked with us to get a mutually agreeable price on new Lexus HS hybrid and my trade. Miechael Comer was the saleman who provided extraordinary knowledge of the workings of the car and readiliy avaialble to answer questions and concerns. Good opportunity to try out the Naperville test track, plus he gave the time needed to go on an extended test drive, which other dealers didn't. More

I came a long way to make the purchase and Dan was great in handling all of the details and having the vehicle ready. The car was just as promised and in great shape. I appreciate Dan's efforts to make ev in handling all of the details and having the vehicle ready. The car was just as promised and in great shape. I appreciate Dan's efforts to make everything smooth and easy. I would recommned this dealership. More

My husband met with many dealer/dealerships in his search for a used Lexus RX 330. We would have to say one of the main reasons we finally bought the car we did is because of Dan Foster. He is very nice, pat for a used Lexus RX 330. We would have to say one of the main reasons we finally bought the car we did is because of Dan Foster. He is very nice, patient, and easy to deal with. He's very knowledgeable about the products he is selling. He provided us with great customer service and will definitely go out his way for you to make you happy!!!! We will definitely refer friends to your dealership and to Dan Foster. You can definitely trust Dan as your salesman. Thank-you Dan. Another reason we bought from Lexus of Naperville was the fair price we finally paid for our used Lexus as compared to the other dealerships. More

I met with Dan, he is a very knowledgable person and helped me with all the details regarding the RX 350 and he went out of the way to help me in understanding my needs and what all options do I have in helped me with all the details regarding the RX 350 and he went out of the way to help me in understanding my needs and what all options do I have in my budget, hats off to Dan. I highly recommend to connect with Dan at Lexus of Naperville if you are in the market for an used Lexus. More