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Lexus of Naperville
Naperville, IL
1,239 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,239 reviews
July 02, 2021
I choosing to write a review, something I would normally not do… I feel like I have to share my story though, as I am in complete shock as I write this. My experience with Lexus of Naperville, and more spe not do… I feel like I have to share my story though, as I am in complete shock as I write this. My experience with Lexus of Naperville, and more specifically the General Manager, Eric Matway, has been no the oddest interaction I have ever had with a dealership. I will forego the start of the deal, where they admittedly were less than upfront about a few key details I was inquiring about. This being a car I am purchasing sight unseen, from Arizona, there were a few points I wanted to iron out, and that’s where the madness started. Alas, we moved forward… Contract signed, funds from USAA sent, and confirmed received by the dealership… The funds were sent via ACH, as stated by USAA, and personally signed and agreed to by Mr Matway, the GM, per the dealers funding request. This is where things take a more, almost personal turn. I received a call from Mr Matway, and he let me know that they do not accept ACH draws as a form of payment for vehicles. I then spoke to USAA and was able to verify a check could be overnighted, if ACH was returned. His reply: they would not accept any checks from USAA, they will only accept a bank wire?! In speaking not only to USAA, but several other corporate Lexus dealers in my area, this is completely abnormal. This was a certified used Lexus, nothing fancy, possibly the cheapest car on the lot. They made sure to treat me as if I owed THEM something for being interested. I had much higher expectations for Lexus as a brand, choosing to work with someone as small minded as Mr Matway was a poor decision. Mr. Matway has no one to hold him accountable, and that is unfortunate for Mr. Wolf, and his family of dealerships. Lexus of Naperville is not a business I would EVER recommend anyone to frequent if at all possible. The unprofessionalism literally cost me 400$ in a cancelled trip to pick up my vehicle. Thanks for reading! More
by ZDT
Employees Worked With
July 02, 2021
Jon Smith was very professional. He listened to me and tried his best to get everything I wanted in my brand new Lexus. Thank you for providing above and beyond customer service. I will forever be a custo tried his best to get everything I wanted in my brand new Lexus. Thank you for providing above and beyond customer service. I will forever be a customer because of that. More
by S Dase
July 01, 2021
Mr Yagnik was such an excellent sales person!He really made me and my fiancé feel special as well as all of the staff greeting us as we walked into Naperville Lexus!Beautiful attitude and professionalism made me and my fiancé feel special as well as all of the staff greeting us as we walked into Naperville Lexus!Beautiful attitude and professionalism comes a long way and Yagnik as well his Lexus team members and managers and staff had just that!Recommend Yagnik and Naperville Lexus to anyone! More
by Mansoorramis3210
Employees Worked With
Other Employees :
The lady that collected the money and the lady in the kitchen!, Jon Smith
July 01, 2021
AP is a very knowledgeable salesperson. He was not pressuring and really listened to what we wanted. Our orientation to the new vehicle was beyond our expectations. We purchased a 300 NX because we fe pressuring and really listened to what we wanted. Our orientation to the new vehicle was beyond our expectations. We purchased a 300 NX because we felt by AP’s description and comparison to our 350 RX it was the SUV we were comfortable in driving. This is our fourth Lexus and we will always shop at Naperville Lexus because people like AP make you feel confident and at ease. Thank you AP for your kindness! More
by LindaM
Employees Worked With
July 01, 2021
Everyone at this dealership was friendly and respectful. They had a great selection of new vehicles and I was able to get the exact car that I was looking for! AP was fantastic to work with, and made the en They had a great selection of new vehicles and I was able to get the exact car that I was looking for! AP was fantastic to work with, and made the entire car buying process go as smoothly as possible. I highly recommend him! More
by Tiffany B
Employees Worked With
June 24, 2021
I’m extremely pleased with the service I got at Lexus of Naperville. Brent is very knowledgeable and made the process very smooth. I’ll definitely will continue using Lexus of Naperville for all my automoti Naperville. Brent is very knowledgeable and made the process very smooth. I’ll definitely will continue using Lexus of Naperville for all my automotive needs. More
by Stella Logan
June 18, 2021
AP was amazing start to finish. We never once felt pressured he was able to answer every question and concern that we had. We will be recommending him to anyone that's looking to purchase a new car. pressured he was able to answer every question and concern that we had. We will be recommending him to anyone that's looking to purchase a new car. More
by franklin.rivera
Employees Worked With
June 16, 2021
We can’t say enough about Lexus of Naperville! Dan was extremely helpful and was also straight forward, which we loved! Our car buying experience was so easy! We highly recommend! extremely helpful and was also straight forward, which we loved! Our car buying experience was so easy! We highly recommend! More
by Ivetteperez07
Employees Worked With
June 10, 2021
Sal is the greatest salesman to work with. He was extremely professional, helpful and answered every single one of my questions. He worked with me on financing and was never pushy. Sal took the time extremely professional, helpful and answered every single one of my questions. He worked with me on financing and was never pushy. Sal took the time to walk me through the functions of my car after purchase and followed up with me in the days following to see if I had any additional questions. I would highly recommend Sal to anyone and everyone. More
by Stephaniebylsma
