Lexus of Naperville

Easy Peasy Buying my car at Lexus of Naperville was a delight. Everybody that I dealt with was very nice, knew what I was looking for and helped me accomplish m Buying my car at Lexus of Naperville was a delight. Everybody that I dealt with was very nice, knew what I was looking for and helped me accomplish my goal. More

Hani was patient and provided an honest assessment of each vehicle I test drove. I trusted his opinion and would refer others to him as well as the dealership. Rich Sarto in Service made a traumatic ex each vehicle I test drove. I trusted his opinion and would refer others to him as well as the dealership. Rich Sarto in Service made a traumatic experience with my trade in very tolerable. Thanks, Rich. Overall, it was a positive experience. More

Amazing Service I had a great experience at this location to purchase my vehicle. I worked with George DeVries. Let me just say, he is AWESOME. Not only is he friendl I had a great experience at this location to purchase my vehicle. I worked with George DeVries. Let me just say, he is AWESOME. Not only is he friendly and personable, but he worked with me so well every step of the way, making sure I understood everything and was satisfied with the purchase of my dream car. Can’t say enough great things about him. Would definitely recommend others to this location. More

Purchase of certified Lexus NX200T This is our second purchase of a Lexus from Lexus of Naperville. I seldom purchase cars from dealers but Lexus of Naperville is an exception. I have This is our second purchase of a Lexus from Lexus of Naperville. I seldom purchase cars from dealers but Lexus of Naperville is an exception. I have gone there for service the last few years and have developed a trust in their service department that the work is done right and on time. I also have developed a trusting relationship with the sales representative Mr. Sal Lala. I am an engineer so I ask a lot of questions regarding the cars i am considering buying. Sal answers all of them . Together we agree with any needed repairs and a fair price for the vehicle. I believe that their mission statement of serving the customer is higher than most dealerships. More

We came from Louisville to buy our car. Experience was great! We will make the trip to buy our next car. Mike was great!!! Everyone in the office were very friendly. We tried to buy the same car in our h great! We will make the trip to buy our next car. Mike was great!!! Everyone in the office were very friendly. We tried to buy the same car in our home town but couldn’t find exactly what we wanted. Mark called an spoke with Gary and worked our deal before we got there. They were all Very organized and had the deal ready for us when we got there. Even a big bow on our car ! Mike deserves a metal for training us on how to work all the gadgets on our new car. We we very impressed buy the small driving course they had. No one in Louisville offers that. They were very accommodating if our time since they knew we had a 6 hour drive back home. They even offered to pick us up at the airport . So if you are looking for a Lexus, this is the place to go. The are several Lexus dealers close to us but no one offered this type o service. We love our new car. We bought the IS300. Great car if you are looking for sporty and luxury! Darlene & Mark More

Always have a good experience with Hani. We keep coming back to Lexus of Naperville because of Hani Dolat. Hani has sold us 4 vehicles and each time it's been a very good experience. Not o We keep coming back to Lexus of Naperville because of Hani Dolat. Hani has sold us 4 vehicles and each time it's been a very good experience. Not only is he very knowledgeable, but he is also very accommodating and easy to work with. I highly recommend using Hani. You will be happy you did! More

Exceptional service from Rick VanPelt. He always goes above and beyond to make car buying a smooth and enjoyable process. I will definitely buy my next car from him as well. above and beyond to make car buying a smooth and enjoyable process. I will definitely buy my next car from him as well. More

Not through when you take your car here. I had high hope's for Lexus of Naperville. Tok car in for a recall and a front noise when turning. Lexus said I needed front brakes upon inspection, pads were R hope's for Lexus of Naperville. Tok car in for a recall and a front noise when turning. Lexus said I needed front brakes upon inspection, pads were REALLY low. Didn't bother checking the rear. Was told by ANOTHER place (oil change) 5 days later that the REAR brakes needed replacement and Lexus should have caught it. The rear brake pads are not even touching the rotors properly and they even showed me. What's worse is Lexus has a break special this month you would think they would want to check all cars for this to generate revenue. I guess they have enough money 50k+ for a car ,so who wants another 400.00 for break pads? Sadly, now more of my time needs to be wasted for more break work that should have been caught at the same time as my front pads. Also, when I called Lexus back regarding this issue I had to call 3.. yes 3 times to get an answer as to why. They stated that they just didn't inspect the rear since my car wasn't in for a break check initially. Customer service is not a priority here if it takes 3 separate phone calls on different day. Don't bring your car for service here. More

Dan Foster made my purchase anxiety free. He never pressured me and was patient during the entire transaction. I came in looking for what wanted and left extremely pleased with my purchase. Dan was th pressured me and was patient during the entire transaction. I came in looking for what wanted and left extremely pleased with my purchase. Dan was the ultimate professional. More

Legitimate 5-star experience working with Dan Foster This was my 5th new car purchase over the last decade (2007 Honda-New/Finance, 2015 Audi-New/Finance, 2017 Audi-New/Lease, 2019 Hyundai-New/Finance); This was my 5th new car purchase over the last decade (2007 Honda-New/Finance, 2015 Audi-New/Finance, 2017 Audi-New/Lease, 2019 Hyundai-New/Finance); this was by far the best new car acquisition experience, hands down. Following a request I submitted online, an administrator contacted me within a few hours to set up an appointment for a same-day late afternoon meeting (and rescheduled with me via an online chat system available on the Lexus of Naperville website) then my sisters and I returned the next morning to establish the final pricing and get the paperwork completed. Dan Foster made the final decision-making process surprisingly easy, especially given the nuanced circumstances of how we wanted to purchase this vehicle (2020 RX350 AWD, Dec 2019). He is well-versed in the vehicles, incredibly easy to work with and accessible for question... a solid professional. Some of the notable actions taken by Dan and his apt utilization of the Lexus of Naperville team include: (1) laying out the major differences in available vehicles/add-on options/older-to-newer model comparisons, etc; (2) providing an easy comparison of the final two vehicles we were debating between (even doing this on Lexus' official website is a chore) for add-on options and pricing; (3) doing all the legwork working with the GM and finance team in the background (no dealing with management for commercial negotiations) to get the pricing into a comfortable place for both parties; (3) transferring an older car title from myself to my sister (whose name the new finance would be under) to use as the trade-in... this all happened in the background with minimal involvement from us; (4) promptly having his team do the trade-in vehicle assessment and offering a final value and describing exactly why it may not be the full value (the latter part is the most important); (5) processing the new car registration and installing new license plates (no visit to a Secretary of State office/DMV); (6) removal of all stickers/plastic wrapping, cleaning of new vehicle, getting the vehicle ready-to-go; (7) letting us borrow the giant red bow for the December to Remember event (gift for our parents); (8) offering an official vehicle walk-through to get whoever acquainted with the features of the car; (9) finalizing paperwork/warranties - this is usually the most stressful part as it is almost always rushed and filled with painfully convoluted paperwork with unexplained numbers and a host last-minute add-ons that some may not fully consider before going into the purchasing process. Yes, it was still a fast-paced process but questions/concerns were answered thoroughly and the warranties/add-ons were laid out well on a digital smart board (in lieu of those brochures for body wraps, extended warranties, and whatnot). All that being said, this experience was top notch but it's still good to come prepared to make both parties' lives easier. I would recommend doing your due diligence to help streamline the whole experience (e.g. know what models/options to compare, understand reasonable vehicle pricing for that location/region, (if you're not paying cash) estimate your credit score and expected finance APRs along with the range in monthly payments you'd expect, have your trade-in vehicle title ready, etc.). These folks aren't mind readers so give them something to work with. In summary, we had plenty of questions, concerns, and expectations that we laid out for Dan upfront (and several strewn about during our various discussions) and he did a stellar job walking through all of them and going above and beyond what we expected from a sales representative. Honestly, kudos to Dan Foster and kudos to Lexus of Naperville's team. More