Lexus of Naperville

I was denied a walk in oil change two days in a row. I even showed up at 4:40PM the second time, way before the service department was due to close. An appointment should not be necessary for an oil chang even showed up at 4:40PM the second time, way before the service department was due to close. An appointment should not be necessary for an oil change, it takes less than 15 minutes for a good technician to drain the oil and filter while performing the underbody inspection. More

Smooth and efficient Nick took great care of me from the minute I arrived to pick up my new vehicle. The entire staff was pleasant and welcoming. He determined the level Nick took great care of me from the minute I arrived to pick up my new vehicle. The entire staff was pleasant and welcoming. He determined the level of detail necessary to answer questions I hadn't considered, yet kept things moving so I could keep my schedule. Thanks for everything! More

First Lexus Purchase Had a great experience with Hani Dolat my first visit very informative and patient. Went back two weeks later purchased my first Lexus 2019. Thanks Had a great experience with Hani Dolat my first visit very informative and patient. Went back two weeks later purchased my first Lexus 2019. Thanks More

George DeVries was wonderful on the purchase of our new Lexus. It was a great pleasure to meet and appreciate all your help today! Thanks again Lexus. It was a great pleasure to meet and appreciate all your help today! Thanks again More

Great Experience I filled in a form online to get information about a model I was interested in. I was contacted via text message which I found to be convenient. We ex I filled in a form online to get information about a model I was interested in. I was contacted via text message which I found to be convenient. We exchanged texts for a few days and eventually I text and asked if I could come in to see a couple of models. An appointment was made for me, and when I arrived, Frank greeted us at the door. We saw my reservation on the screen when we arrived. To my surprise, a model and year I was interested in had arrived recently. It was exactly what I wanted. Frank took us on a test drive, gave us a price, got our trade-in appraised, a deal was made, and we were out the door in about 2.5 hours. One of the best experiences I've had buying a car. More

Mark is the best salesman ever! He helped me through the sales, service, finance and vehicle delivery prrocess-making it so easy for me even though I am a road warrior sales manager myself. He even found sales, service, finance and vehicle delivery prrocess-making it so easy for me even though I am a road warrior sales manager myself. He even found a set of mats for me when mine went missing. I would highly recommend him to anyone buying a vehicle. More

First purchase from this dealership and was very pleased Overall,we're very pleased with our experience with Lexus of Naperville. Our sales consultant Robin Zachary was professional, knowledgeable, no pressu Overall,we're very pleased with our experience with Lexus of Naperville. Our sales consultant Robin Zachary was professional, knowledgeable, no pressure and a pleasure to deal with. More

Very pleasurable experience. We thoroughly enjoy our 2019 RX350. First time premium vehicle owners. First time Lexus owners. Dan was extremely patient and helpful in informing us with the operation of this c RX350. First time premium vehicle owners. First time Lexus owners. Dan was extremely patient and helpful in informing us with the operation of this car. We’re Baby Boomers, Dan hit the mark. More

Outstanding We have been purchasing new vehicles and having them serviced at Lexus of Naperville for the last 11 years. The sales team is excellent and friendly e We have been purchasing new vehicles and having them serviced at Lexus of Naperville for the last 11 years. The sales team is excellent and friendly especially our sales associate Sal Lala and Joe their finance manager. They have always been very fair on the new car and trade in numbers. It is truly an enjoyable experience purchasing our new cars with Sal. I will add that Cindy, one of the service representatives has always taken care of our preventative and repair issues. I would never think of going anywhere but Lexus of Naperville. Joe G. More

A Lackluster Experience I can only describe my experience as lackluster and extremely disappointing. After my new transaction on November 16th, I received an email from my s I can only describe my experience as lackluster and extremely disappointing. After my new transaction on November 16th, I received an email from my salesman, Robin Zachary on the following Tuesday. In his email, he requested (as he did in person) that I rate the service I received a 5. Although, Robin was friendly and knowledgeable during the entire transaction, he was not as thorough as he should have been and once the paperwork was finalized, I was handed the keys and shuffled out of the door. I detailed in my response to his email my dissatisfaction. My hope was that they were sincere and honest about their email which indicated that my "total satisfaction" was important to them. At the very least, I expected a follow-up email from the manager, Gary Joras, who I included in my response. I expected an attempt to earn a 5-star-review. However, as of this post, neither Robin nor Gary have contacted me. I would not describe this as the "new car experience" that Lexus touts. Please note that I would like to commend Shannon Garofalo for crunching the numbers and getting me in the door with an offer I couldn't refuse. Candace More