Lexus of Naperville

First car bought I bought my first car today through Lexus of Naperville and they made my experience effortless and easy. Nick Gerlak helped me out and he showed me ca I bought my first car today through Lexus of Naperville and they made my experience effortless and easy. Nick Gerlak helped me out and he showed me cars and suvs that he thought I would like and ended up finding a NX 200t & I love it! It’s exactly what I need and way nicer than anything I thought I could get. If you are in Naperville see Nick he will help you out! More

Lexus ES 350 2019 5000 mile service Just had my brand new ES 350 in for its first 5000 mile service and the tires were rotated. Immediately after the rotation the vehicle developed a rum Just had my brand new ES 350 in for its first 5000 mile service and the tires were rotated. Immediately after the rotation the vehicle developed a rumbling noise at highway speeds. The annoying noise prompted me to have it checked out at another dealer. Lexus of Peoria traced the noise to the cupping of one of the front tires and had the car checked for wheel alignment. The toe on the rear wheel was off specification resulting in the cupping of the rear tire which was subsequently rotated to the front at the 5K mile service hence the rumbling noise. An all wheel alignment was performed by Lexus of Peoria with their recommendation that I bring the car back after a 1000 mile run.. Lexus of Naperville failed to notice the cupping of the rear tire during the 5K service rotation resulting in a second trip to another dealer. This has been my third Lexus ES 350 from Lexus of Naperville. I am disappointed with the service of this dealership who I have been servicing my vehicles sins 2007. This has been my second event that has made me recall on a past service experience I have had a few years ago. Lexus of Naperville recommended that I replace rear brake pads on my ES 350 2008 that measured 3mm. However, I declined the service and opted to have it serviced at Lexus of Peoria who was less expensive. Lexus of Peoria was honest enough to reach out to me with the good news that the rear pads had 7 mm of thickness. This was brought to the attention of service department who did a second measurement of the rear pads and concluded that they were wrong the first time. There have been times that I have been pleased with their service but the last one on my ES 350 2019 5K service has been made thinking - about their service Ben Curcio did reach out to me last week and had a pleasant conversation about my concerns. Will bring in my Lexus 2019 to have the tire wear check after a 1000 mile run Thanks to you Ben for mailing the check refunding the 10% coupon that Mr. MICHAEL PIRELLI failed to honor on my ES 2008 service related to the power steering leak.. You do have a great friendly staff in the service but occasionally one or two stand out as otherwise and may require some re-orientation to exude some warmth. I More

Positive Used Car Buying Experience at My Pace Purchased a Certified Pre Owned car and the experience was extremely positive. Worked with Robin Zachary who was patient, knowledgeable, and amenable Purchased a Certified Pre Owned car and the experience was extremely positive. Worked with Robin Zachary who was patient, knowledgeable, and amenable to our preferences, process and pace. We are very happy with the car, the deal we were able to strike and the process for closing the deal. They were very respectful of our time. I highly recommend this dealership and salesperson. More

Dan is the best salesman I have ever had the pleasure and Dan is the best salesman I have ever had the pleasure of working with. His knowledge and ability to make the car buying experience as easy and pleasur Dan is the best salesman I have ever had the pleasure of working with. His knowledge and ability to make the car buying experience as easy and pleasurable as humanly possible. There is only One salesman for me and that will be Dan for as long as I buy Cars. #bestsalesmanever More

Bought brand other than Lexus but I was treated like a New Lexus customer.I would recommend this dealer and Dan to my friends or anyone who needed a car. New Lexus customer.I would recommend this dealer and Dan to my friends or anyone who needed a car. More

Incredible sales and service! From start to finish buying my Lexus was the most wonderful experience! I talked to several dealerships and hands down Lexus of Naperville was the bes From start to finish buying my Lexus was the most wonderful experience! I talked to several dealerships and hands down Lexus of Naperville was the best price, experience and follow up! I would highly recommend them and my salesman George was awesome! thank you! Sandy More

Been dealing with Rick over 20 years and would never go to anyone or anywhere else. True professional and wonderful to deal with in all aspects. Highly recommend! to anyone or anywhere else. True professional and wonderful to deal with in all aspects. Highly recommend! More

Very Accommodating sales person Dealing with Sal Lala was a pleasure. When we could not find exactly what we were looking for in a 2019 Lexus, Sal suggested we order a 2020 and get Dealing with Sal Lala was a pleasure. When we could not find exactly what we were looking for in a 2019 Lexus, Sal suggested we order a 2020 and get just what we wanted. We took his advise. We are extremely happy with the car and thank Sal for being so patient with us. We will definitely recommend him to our friends. More

First class from start to finish! Our Sales person Sal was great! He found the exact car we were looking for in a timely manner! He was completely transparent with all the cost associa Our Sales person Sal was great! He found the exact car we were looking for in a timely manner! He was completely transparent with all the cost associated with our purchase and he was extremely responsive. He kept the lines of communication open via phone calls, emails and texts from start to finish. There was never a time during the deal I couldn't get a question answered concerning our purchase (even on his days off) :) I would highly recommend purchasing from Naperville of Lexus, but if you want to have a exceptional car buying experience ask for Salvatore "Sal" Lala! More

New car Excellent customer experience New car sales Hani is fantastic and I have purchased multiple cars from him. Jeff in service has always taken care o Excellent customer experience New car sales Hani is fantastic and I have purchased multiple cars from him. Jeff in service has always taken care of my cars Would recommend this dealership! More