Lexus of Naperville

Truly a great experience!!! I would like to say that the team at Lexus of Naperville gave me an amazing experience with the purchase of my car! From the time I walked in until th I would like to say that the team at Lexus of Naperville gave me an amazing experience with the purchase of my car! From the time I walked in until the time I left I felt like a pop star! There was no hassling and the experience was simple and easy! My salesman, Sal got me taken care of very easily! He even came out with me after the purchase and gave me a one on one tour of my vehicle! Not only did he give me a tour he also programmed my phone and put in my home and work address into the gps! I have nothing but good things to say! Dr. Bee More

A Pleasant Change In addition to Robin sharing the same name as our Grandson and growing up near my hometown we really enjoyed working with him. Throughout the purchas In addition to Robin sharing the same name as our Grandson and growing up near my hometown we really enjoyed working with him. Throughout the purchase process and thereafter Robin had great follow up and listened to our needs and wants. We also really appreciated the absence if good cop/bad cop with the sale. No pressure was excerpted on us and the entire sales process was a pleasant experience. Picking up our car with a giant red bow on it was an added surprise. More

Great experience working with Rick to obtain my new Lexus ES I have been a loyal Lexus customer for 10 years. My wife and I purchased two vehicles from Rick, 2010 Lexus RX 350 and ES 350 both vehicles within the I have been a loyal Lexus customer for 10 years. My wife and I purchased two vehicles from Rick, 2010 Lexus RX 350 and ES 350 both vehicles within the same year! I just recently traded my 2010 ES for a new 2019 Lexus ES and couldn’t be more happier with this vehicle. Rick was able to work the numbers so I was comfortable making the deal to obtain my new Lexus......Thanks, Rick! Keith Tillman More

Just wanted commission First time we came here we asked specifically about extended warranty. We had to come in because they refused to give it over the phone. They came bac First time we came here we asked specifically about extended warranty. We had to come in because they refused to give it over the phone. They came back with the normal price. We said again we just want the warranty price. Two more trips and a sweaty manager and they gave us the quote. The lady who we dealt with just kept saying what will make you buy this car today ... how about the total price WHICH is all we ever asked for.. Complete waste of time. 3.5 hours of our life wasted. ............. So I messed up, We came back totally setup a time and had everything set, had the prices pre-set, got the warranty price on the phone told them we would buy it. Great we showed up. Who do we get .. a sales guy. Why no flipping clue. Instead of going right to finance or the sales manager .. the sales manager said hi and disappeared. Now we’re stuck with a sales guy, why probably because they knew we were sold and the other three random walkins weren’t so they of course gave them priority... why would we matter. We got shoved in a awkward cube for the next two hours. Each hour I asked if we should push it back to the next day the sales guy said no were “next”. ....... My wife is pregnant and we had a babysitter watching the kid. .......... The Sales consultant who we should have never dealt with kept saying no your next, we were in fact not “next” ... guess he really wanted a commission? Over the next 2 hours of our life I stared at a wall with horrible music. I finally said I was hungry and wanted to get out of there and he made a remark about getting me food. No I don’t want food from some creepy non wanted sales guy. ....... When we were “selected” paperwork was done in 15 minutes. You do the math and tell me if we were “next”. ..... Note to owner if you have car online ... and won’t haggle, let us buy it online ... let us do financing online ... and just give us a code to a box with the keys. Cut out these people. Stop wasting money on fancy signing stations and invest in something automated. You save money when you cut out terrible people. More

Exceeded Our Expectations!!! We are new members of TEAM LEXUS! We definitely made the right choice of purchasing a certified pre owned Lexus NX. Dan Foster was very knowledgeable, We are new members of TEAM LEXUS! We definitely made the right choice of purchasing a certified pre owned Lexus NX. Dan Foster was very knowledgeable, NOT PUSHY (at all), patient and accommodating. He even took time to teach me the basics. I highly recommend Dan. And special mention to Sean of Finance Department who went extra mile to provide us with the best option. In totality; WE HAD THE BEST CAR BUYING EXPERIENCE! More

A great experience as always I have been a loyal customer for 16 years and continue to be so. I just traded in my ES 300 for the 2019 ES 350 and everything when smoothly as expect I have been a loyal customer for 16 years and continue to be so. I just traded in my ES 300 for the 2019 ES 350 and everything when smoothly as expected. I cannot say enough about my Sal Lala and the team. Top notch all the way! More

Great car buying experience! Purchased a new ES350 from Scott Sharrow last week. My car buying experience was excellent! Scott picked out car for me to test drive and it was perfe Purchased a new ES350 from Scott Sharrow last week. My car buying experience was excellent! Scott picked out car for me to test drive and it was perfect! Exactly what I was looking for! I highly recommend Scott!! More