Lexus of Naperville

Lexus ES 300 H I was very impressed with Ali's presentation on the lease process as he set up examples. We went from buying the car outright to deciding I should lea I was very impressed with Ali's presentation on the lease process as he set up examples. We went from buying the car outright to deciding I should lease my car. The investment was affordable and didn't effect my personal investments. Marks follow up call gave me the wrap around feeling that I was an important client. This is the fourth Lexus to be bought at Lexus of Naperville in my Family. I arrived today and my day was planned for me. Signing papers then working with Bill also a great personality. His suggestions made sense as to packages to purchase. Then working with Violet the Wiz on all the accessories, I learned a lot including things I didn't know about my other Lexus. She offered to answer any questions in the future and was a great communicator checking to be sure I understood how to use the accessories. I'm busy now doing my "homework", learning more about my new car. Mark went above and beyond to be sure I was satisfied with my car even purchasing from his own pocket half of the mats. Getting a new car is thrilling and the team of Mark, Ali, Bill then Violet made it a 5 star experience. On the downside this is a premier Lexus dealership. i think the dealership could have done a better job of making the entire interior cleaner and should have replaced the mats. When I saw them for the first time today I was instantly disappointed as they weren't in the car originally. The beige mats were bleach white clean but no longer matched the carpet. Secondly, I don't think people who actually send you people that buy a Lexus would be pleased with a 500 off a used car as a goodwill gesture. (My aborist gave me 500 dollars for getting him 5 new clients and my total years bill was wiped away) lastly a suggestion for the future, giving the client a list of information necessary to purchase the car. Thank you to the dealership for picking me up and bringing me to the dealership. More

Friendly and helpful assistance. Violet was so helpful and patient instructing me on how to set up my GPS for my upcoming trip to TN. Sal came bybto say hi and ask if all is well with Violet was so helpful and patient instructing me on how to set up my GPS for my upcoming trip to TN. Sal came bybto say hi and ask if all is well with my car. The people at Lexus of Naperville really care. More

Excellent car buying experience We purchased a pre-owned L/Certified Lexus ES 350 sedan. Our sales consultant, Nick Gerlak, was excellent. He was very patient with us as we test dr We purchased a pre-owned L/Certified Lexus ES 350 sedan. Our sales consultant, Nick Gerlak, was excellent. He was very patient with us as we test drove a number of cars. He understood our car buying needs and worked with us to find the right car (features; mileage; price) for us. After we purchased the vehicle and before we left the dealership, Nick took the time to sit with us in the car to explain all of the various features of the car. He stayed over an hour past closing time to complete the sale and to make sure that we were comfortable in the car. It was really a hassle-free car buying experience. I highly recommend Nick Gerlak and Lexus of Naperville. Keith Johnson More

Great The service was awesome Dan Foster worked with me I would definitely go back and refer friend and family i love the fact you get free unlimited car wa The service was awesome Dan Foster worked with me I would definitely go back and refer friend and family i love the fact you get free unlimited car washes More

Great car buying experience We were greeted by your professional staff. Ali was introduced by Alec as our salesperson. Ali was very professional, friendly and a joy to work with. We were greeted by your professional staff. Ali was introduced by Alec as our salesperson. Ali was very professional, friendly and a joy to work with. Wonderful dealership!!!! More

Excellent / Fabulous Experience This dealership should be re-named to "Premier" Lexus of Naperville. The entire buying experience was excellent. The individuals I worked with--Jon Kr This dealership should be re-named to "Premier" Lexus of Naperville. The entire buying experience was excellent. The individuals I worked with--Jon Krier, Tony Stewart--were absolutely excellent. I purchased a 2016 Lexus GS350 demonstrator that required a few minor fixes and there was no hesitation to accommodate my request. The work performed exceeded my expectations. I have been going to this dealership since 2006 and everyone is friendly and accommodating. The Lexus experience is like no other. The cars are extremely reliable and require little to no maintenance. This was a fabulous experience. More

Excellent from 1st phone contact to getting features demoed Everyone was friendly and extremely helpful from Mark, our first contact, to Paul, our sales rep., office help at payments, to Violet, who Paul asked Everyone was friendly and extremely helpful from Mark, our first contact, to Paul, our sales rep., office help at payments, to Violet, who Paul asked to demo and explain how some features work. They went out of their way to make this a very painless (and fun actually) experience! My grandson was kept entertained with educational apps on their iPads... which he loved! I truly believe we got the best deal out there. None of our issues were unimportant to them. We were very comfortable working with them. Go there!!!! Class acts all of them! More

Great Experience Buying a used car from the Lexus of Naperville as a great experience! Each employee I came in to contact with was friendly, helpful and knowledgeable. Buying a used car from the Lexus of Naperville as a great experience! Each employee I came in to contact with was friendly, helpful and knowledgeable. Also, the process of purchasing the car was simple and I was offered reasonable extended warranties and financing options. More

Easy to Make the Deal work and Fast! Have been here in Naperville for last 18 years or more and finally have found a local LEXUS dealer that will work with us. Everything in the experien Have been here in Naperville for last 18 years or more and finally have found a local LEXUS dealer that will work with us. Everything in the experience from first visit to the delivery was fantastic. Yes all was easy thanks to Sal Lala, a sales consultant that treated us exactly like it should be, no pressure plus extremely helpful during the entire process. So of course I highly recommend that you give Lexus of Naperville a chance and that you ask for Sal Lala when visiting the store. More

Excellent Dealership, Staff, Service My wife and I recently bought a new 2016 RX350. Worked with Sal Lala, Tony Stewart....Outstanding sales experience. Also traded in a 2003 Honda Od My wife and I recently bought a new 2016 RX350. Worked with Sal Lala, Tony Stewart....Outstanding sales experience. Also traded in a 2003 Honda Odyssey-and received a good price. Then worked with Michael Comer Delivery Specialist, again great experience.... More