Lexus of Naperville

Thoroughness and Excellence We have bought four cars over a period of many years and have always found this dealership and its salesmen to be excellent in every detail. The servi We have bought four cars over a period of many years and have always found this dealership and its salesmen to be excellent in every detail. The service department is so willing to go the extra mile which is greatly appreciated. We love a Lexus and can't seem to choose any other car. The only surprise is how long it takes to buy a car these days! More

Excellent dealership experience... Start to Finish This was our first experience with the Lexus brand. Our salesperson Laura Krist was excellent. Even though we had pretty much decided on the vehicle This was our first experience with the Lexus brand. Our salesperson Laura Krist was excellent. Even though we had pretty much decided on the vehicle we wanted, she took the time on a busy Saturday to go through things with us. After a successful test ride, we got right to talking about our purchase. Laura is a great example on how to do business with car buyers. Her approach was low pressure, and was open to our thoughts on how the deal could get done. Gone were the multiple trips to the sales managers and sales games etc.. just honest and direct conversation. We are loving our new Lexus RC350 and would return to this dealership without hesitation in the future. More

The perfect at the right time. We considered multiple cars, took a few test drives at the Naperville test track, and weighed our options. Our salesperson, May Suntikul, was helpful, We considered multiple cars, took a few test drives at the Naperville test track, and weighed our options. Our salesperson, May Suntikul, was helpful, friendly, and knowledgeable. She answered all of questions. She even had some smart questions for us that made us consider which car would work best for our family. Car shopping with a 4 year old could have been a disaster, but May was great with our son. We ended up with great deal on new GS350 F-sport. Once we settled on the right car, the paper work was quick and straightforward. Low pressure, honest buying experience. More

Top Notch Experience I stopped by on whim after visiting other dealers in the area. Ultimately, I was looking for a used 4Runner and the lot had just received one on trad I stopped by on whim after visiting other dealers in the area. Ultimately, I was looking for a used 4Runner and the lot had just received one on trade. Better lucky than good I suppose. I met with Nick Gerlak inside the dealership. We chatted for a bit and then headed out on a test drive. Nick was respectful, accommodating, and extremely helpful throughout the buying process. Nick made me a very generous trade-in offer on my previous vehicle. Overall, I had an extremely pleasant experience and would recommend LofN, and especially Nick Gerlak, to anyone looking for a used (or new) vehicle. Rick S. More

A great find and friendly service with Sal! This is my second car that I have purchased from Lexus of Naperville. My 2005 Lexus was great and now my 2012 is even better. The best part of the L This is my second car that I have purchased from Lexus of Naperville. My 2005 Lexus was great and now my 2012 is even better. The best part of the Lexus experience was working with my car salesperson, Sal Lala. He was very patient and helped me find the exact car that I needed. After purchasing the first car with him, I knew that he was the only salesperson that I wanted to deal with in the future. Even after the purchase when I came in for car washes, he would come to greet me and ask me about my car. He is very kind, friendly, and truly cares that a customer finds the right car to meet his/her needs. More

Learning about our new car We pulled in to the service area of our local Lexus dealer because we were not sure our air conditioning unit was working. We had just purchased this We pulled in to the service area of our local Lexus dealer because we were not sure our air conditioning unit was working. We had just purchased this 2013 Lexus 350 the week before from another dealer. We barely knew any thing about the car, (let alone how to get to the air conditioning feature). The service tech told us that our air as not working because we had not activated it! We told him that we had received no instructions on the car, other than turning it on and locking it! We were told that if we went around to the front of the dealership we could meet with someone who could explain a few things to us. This is when we met Michael Comer, a Lexus Delivery Specialist. He was simply amazing! He took the time to explain so many of the cars features and hidden things that we were not aware of. For example, how the key comes apart from the fob, how to lock the glove box, how to open the rear door and lay the seats flat and so many other things! He spent over an hour with us and truly educated us (with as much as we could absorb)! He was kind, patient and had a sense of humor! He said that he had shown us about two-thirds of what we needed to know and invited us to come back for the last thirHd of the instructions as soon as we recovered from our "brain overload". He is a true asset to this dealership and to the Lexus community. You are very lucky to have him and we are very lucky to have met him. More

Go see Sal - you'll be glad you did I just finished purchasing my second Lexus with Sal Lala. He is patient, professional and courteous. He answered all my questions and addressed all I just finished purchasing my second Lexus with Sal Lala. He is patient, professional and courteous. He answered all my questions and addressed all my concerns. Sal is a great guy to buy a car from. He does not make you feel like you're being pressured. He turns a dreaded experience into a positive one. More

Excellent Customer Service! I was very pleased with my entire experience with the individuals over at Lexus of Naperville. Laura Krist was a phenomenal salesperson. She was com I was very pleased with my entire experience with the individuals over at Lexus of Naperville. Laura Krist was a phenomenal salesperson. She was committed to finding the perfect RX 350 for my picky taste.. She stayed late & made sure I was totally satisfied with my selection. This was my second experience with purchasing a Lexus but for more rewarding... I would highly recommend Lexus of Naperville More

An Oasis of Customer Service. I was very pleased with my experience at Lexus of Naperville. Dan Foster understood what I was looking for and found me a deal! I left very happy wi I was very pleased with my experience at Lexus of Naperville. Dan Foster understood what I was looking for and found me a deal! I left very happy with my purchase. More

An Excellent Salesperson Laura Krist was my salesperson. Laura is very personable... She was committed to my car buying experiences. This was my second Lexus purchase, and I c Laura Krist was my salesperson. Laura is very personable... She was committed to my car buying experiences. This was my second Lexus purchase, and I chose Laura both times... My experience with Laura was OUTSTANDING!!! If/when I purchase another Lexus, Laura will be the Salesperson I choose. More