Lexus of North Miami

Erez made a big difference compared to our last time when we leased our 2023 Lexus. He listened to our needs and made sure we got the car we wanted for the price we wanted. Erez is very pleasant to work with we leased our 2023 Lexus. He listened to our needs and made sure we got the car we wanted for the price we wanted. Erez is very pleasant to work with and provided us with a great experience. More

Excellent service, fast, efficient and professiona service representative . Will definitely return for my future services service representative . Will definitely return for my future services More

I was very pleased with my service along with my service technician Kevin Chin. I would recommend Lexus of North Miami to all my friends and family. technician Kevin Chin. I would recommend Lexus of North Miami to all my friends and family. More

We always have a great experience working with Lexus North Miami, the staff is professional and knowledgeable North Miami, the staff is professional and knowledgeable More

Ronald Campos at Lexus of North Miami provided outstanding service. He was professional, attentive, and extremely knowledgeable throughout the entire process. He kept me informed, answered all my outstanding service. He was professional, attentive, and extremely knowledgeable throughout the entire process. He kept me informed, answered all my questions, and made the experience smooth and stress-free. Excellent customer service—I highly recommend Ronald and the team at Lexus of North Miami. More

Denis Shadrin provided an excellent sales experience from start to finish. He greeted me warmly, clearly explained every step of the process, and was fully transparent about pricing and timing. The entire pu start to finish. He greeted me warmly, clearly explained every step of the process, and was fully transparent about pricing and timing. The entire purchasing process was quick, smooth, and efficient, which I truly appreciated. Denis respected my time, kept everything straightforward, and I got the car I wanted. His professionalism, attention to detail, and customer-focused approach made the experience very positive. The facility itself is beautiful, with exceptional service and quality throughout. Everything was completed right on time—like a Swiss watch—precise, well-coordinated, and clearly done with care and pride. More

BEWARE OF THIS DEALERSHIP. ... No need for me to write my opinion and experience as all you need to do is go read all the existing bad reviews this dealership has which have alr ... No need for me to write my opinion and experience as all you need to do is go read all the existing bad reviews this dealership has which have already been posted. You will see many of us have been treated poorly and most importantly, Lexus of North Miami doesn't even have the decency to say "SORRY". Clearly the Founder Craig Zinn, his GM Tony Stampone and sales manager Vlademir Kesling know the reputation their dealership has just from the vast amount of negative posts they have received. If they aren't aware then I understand the behavior of the employees representing them. More

Service manager would not honor the "wheel and tire" warranty policy that I purchased when I bought my Lexus from their other dealership, Lexus of Pembroke Pines. I had to go back to the dealer I bought warranty policy that I purchased when I bought my Lexus from their other dealership, Lexus of Pembroke Pines. I had to go back to the dealer I bought my Lexus from to use the warranty policy. Also on my last service visit to Lexus of North Miami, I asked the service advisor to adjust my heads up display so it showed the speed limit as it had when I bought the car, but it wasn't fixed. I had to wait 20 minutes to have my car washed, which was supposed to be provided after each service, but when my car was ready it hadn't been washed. the excuse was that they don't wash convertibles because they have a soft top, but they had always washed it before and they advertise that a car wash comes with every service. If the service advisor wasn't such a nice person, I would've given the dealership a 1* rating. More

seamless service and friendly agent. i got. a loan car and even though the service took longer we were covered i got. a loan car and even though the service took longer we were covered More

My transaction involved half-truths/outright lies, misleading timelines and aggressive sales tactics (once the vehicle arrived at dealership). Your employee Esequiel Suarez should be fired immediately misleading timelines and aggressive sales tactics (once the vehicle arrived at dealership). Your employee Esequiel Suarez should be fired immediately in my opinion or at least shouldn't be interacting with customers for any reason. Just not the brightest bulb out there (just my opinion and experience with him). I wrote a letter to the founder of Lexus North Miami as well as to the GM and Angel Rodriguez. I had the opportunity to hear back from their sales manager Angel who stated his employees representing them made certain statements and promises that they were not able to honor. Not really sure how Angel Rodriguez is overseeing anyone as he was no more competent than Esequiel Suarez or Jefferey Disla. Just an outright horrible buying experience. Although I have never posted an experience (Good or bad) online before, I thought it to be necessary for people to know the type of business experience I received there. I will also be posting on Google Reviews, Yelp, Trustpilot and Consumer Affairs (A site focused on consumer advocacy and detailed reviews). This is the only way groups like Lexus North Miami learn. The saddest thing I experienced from this group was not receiving the most simple apology, that could have somewhat changed my views on my experience. If you want a unpleasant buying experience when purchasing a vehicle, go ahead and buy it here.... This dealership is as deceptive as they come, if you don't believe me, look at some of the other reviews they have received, they also talk about deception, lies, hard sales tactics and outright lies. More