Lexus of North Miami

I had a minor accident on the 3rd of May and I figured I would bring my car to the collision center at the Lexus of North Miami dealer expecting a luxury experience, as Lexus should be. After a month, $7,00 would bring my car to the collision center at the Lexus of North Miami dealer expecting a luxury experience, as Lexus should be. After a month, $7,000 and a few hiccups along the way they finally told me my car was ready. The week before this I had called the representative to ask about my car and she told me that there was a piece missing but that the car was being assembled, then buffed and detailed before it was sent off to quality control. My wife went in to pick up the car expecting the car to be in perfect conditions again as it is a Lexus dealer. My wife, which doesn’t know much about cars, noticed that there were some scratches on the car where the accident had occurred, the rubber seal on the hood misaligned and parts were missing from the inside of the car door. She wasted her time going to get a car that to the naked eye would not have passed a quality control inspection. My wife and I felt disappointed and disrespected by this. To have received the car in less than ideal conditions after a month, $7,000, and a supposed quality control inspection was distasteful, infuriating and discouraging. What type of quality control standards do they even uphold? And this was just a quick inspection of the outside of the car. Who knows what’s to say about the internal parts of the car. If they hold them to the same type of standards then I’m concerned the door will eventually fall off due to poor quality and bad labor. I know that to them I’m just a number and that they don’t care about the fact that I’m never coming back to this dealer but I wanted to vent about my horrible experience with them and advise as many of you that would listen against using the collision center of the Lexus of north miami. As a Lexus owner I expected luxury and nothing but exceptional quality and service. My experience here has left a bad taste and has changed my idea of what Lexus should be. I had an Acura years ago and I received a better service from them at a cheaper price. More

Everyone on board was committed to helping me with my first vehicle. Very patient and understanding of my needs. When I was willing to give up,I was asked how can I assist you? They were willing to help first vehicle. Very patient and understanding of my needs. When I was willing to give up,I was asked how can I assist you? They were willing to help me and I am very please with my new Lexus 350 More

I’m happy Maria she is excellent person very attentive I’m happy Maria she is excellent person very attentive an exceptional job a thousand times I recommend her🥰😘😃 From the beginning to the end it I’m happy Maria she is excellent person very attentive an exceptional job a thousand times I recommend her🥰😘😃 From the beginning to the end it was professional More

Luis was great! Very tech savvy and had answers to all my questions on the car! I’m very pleased with the knowledge and very polite and helpful!I definitely will recommend him to all my Family & Friends ! questions on the car! I’m very pleased with the knowledge and very polite and helpful!I definitely will recommend him to all my Family & Friends ! More

Maria es la mejor vendedora ella me asistió en todo momento ofreció cualquier alternativa para que yo estuviera contento en todo momento sin duda la mejor que he conocido en estos 6 años o más con Lex momento ofreció cualquier alternativa para que yo estuviera contento en todo momento sin duda la mejor que he conocido en estos 6 años o más con Lexus More

Maria Morrone & Todd are X factors at the North Miami Lexus Dealership! Maria exhibited customer service, competence and went the extra mile for my lease Lexus Dealership! Maria exhibited customer service, competence and went the extra mile for my lease More

She’s amazing at finding good prices and also knows about cars she’s very friendly and has a lot of patient I would definitely come back to Lexus because of this amazing worker you guys have cars she’s very friendly and has a lot of patient I would definitely come back to Lexus because of this amazing worker you guys have More

Exceptional attention to detail and hospitality. Car shopping can't get any better or faster until u visit the super dealership. shopping can't get any better or faster until u visit the super dealership. More

Maria gave me the whole info in order to make the best car for me. Also, thanks to her I get a good deal. She is nice and professional. Thanks Maria! car for me. Also, thanks to her I get a good deal. She is nice and professional. Thanks Maria! More