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Lexus of North Miami
North Miami, FL
3,262 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 3,262 reviews
March 25, 2019
Service at Lexus of north miami Overall service was very good. I did discover after leaving that someone left their tools on my backseat which will be returned. I was taken aback Overall service was very good. I did discover after leaving that someone left their tools on my backseat which will be returned. I was taken aback with the $64 charge for a “Complimentary loaner” no one mentioned the charge and when I got home and reviewed the bill I was not happy. More
by Lexus rx 350 owner
Employees Worked With
Mauricio service rep
March 24, 2019
Excellent experience, amazing customer service Miguel is a professional seller, very service oriented, he'll explain you all the details, honest and lead you to your best option according with what Miguel is a professional seller, very service oriented, he'll explain you all the details, honest and lead you to your best option according with what you need. More
by GEO
Employees Worked With
Miguel Thodde
March 21, 2019
Excelent All the staff in Lexus is highly qualified treating customers and always willing in a very friendly way to make your experience in Lexus much nicer. All the staff in Lexus is highly qualified treating customers and always willing in a very friendly way to make your experience in Lexus much nicer. More
by Socram
March 20, 2019
Amazing service Reinaldo Berroa and Harvey Gonzalez help me yesterday with an urgent that I had. They were really helpful, great communication and makes me feel comfo Reinaldo Berroa and Harvey Gonzalez help me yesterday with an urgent that I had. They were really helpful, great communication and makes me feel comfortable. I love the way Lexus handle the clients. Harvey and Reinadlo 10 points! More
by Jenula25
March 20, 2019
Excellent Service! Excellent Service. The staff at the Collision Center in the Lexus of North Miami was as I expected from the Lexus car maker. Zoe, Damaris and Damon Excellent Service. The staff at the Collision Center in the Lexus of North Miami was as I expected from the Lexus car maker. Zoe, Damaris and Damon were excellent, they were very professional handling the process, I was informed of all the steps while the car was in their possession, the Preliminary Quote was accurate and the delivery was as on time Excellent job, keep up the good work...!!! Mr E. Gonzalez, More
by ejesusg
Employees Worked With
At the Collision Center Zoe, Damaris and Damon were excellent.
March 17, 2019
Outstanding service Excellent customer service from everyone, very professional and friendly staff, I was skeptical at first but was pleasantly surprised to have such a s Excellent customer service from everyone, very professional and friendly staff, I was skeptical at first but was pleasantly surprised to have such a smooth and easy process. Highly recommend this dealership. More
by Johana
March 16, 2019
Mr. Miguel Thodde I was searching for the best deal I could find on a certified pre-owned car on a luxury auto brand. I was so lucky to meet Miguel Thodde at Lexus of N I was searching for the best deal I could find on a certified pre-owned car on a luxury auto brand. I was so lucky to meet Miguel Thodde at Lexus of North Miami, he perfectly understood what I was looking for. It took him 2 weeks to find what it is the best deal I have ever done on a lease car. Miguel created a Taylormade deal for my needs. He was so honest and determined to help me with my search. I am more than happy with my amazing new car! I couldn't be more grateful to meet Miguel, he is not only a highly qualified master on Lexus but also a kind, educate and phenomenal gentleman. I highly recommend Miguel !!! More
by CheloMendoza
Employees Worked With
Miguel Thodde
March 13, 2019
Be very careful 3 yrs ago I leased a vehicle at the recommendation of a friend who had leased from them in the past. My first experience was awesome. Everyone was pro 3 yrs ago I leased a vehicle at the recommendation of a friend who had leased from them in the past. My first experience was awesome. Everyone was professional and treated me like a real person...like I mattered. As I approached the end of the lease term I began looking for the next car. I went back to the dealership and met Todd. I explained my situation and told him what I was looking for. Honestly, he didn’t rush or pressure me into anything. He introduced me to his sales manager, Peter, who tried to come up with a “number” we could agree with. It was WAY over my budget so I decided to wait for another month or two. Part of his offer included the cost of overage miles that was rolled into the payments (at least that’s the way they made it sound). Todd reached out to me every few weeks to see if my situation had changed at all and offered me to stop back in. After about 2 months or so I called him and asked him to work out a better price. I advised him that I had visited other dealerships and was offered a deal. Peter eventually got on the phone and seemed quite offended that I would shop for a better deal. He initially refused to give me price over the phone (which I actually understand) and insisted I would play around and keep shopping them. He eventually gave me a xx story that he was doing ME a favor by approving my credit because it was much lower than they normally approve. I monitor my credit and know for a fact that it wasn’t the same score he told me. And besides that, I had just leased for 3 yrs without a single late payment so I was confident I’d be approved again. He finally said that he could work me a deal for about $400 at 12k miles per yr. I agreed. When I arrived at the dealership I expected for them to have much of the paper work ready. I waited for what seemed like an eternity. At one point I asked Todd for the final price of my lease to which he replied...” I don’t know but theyll tell you in the finance office”. By then I was already on edge. As I finally sat with the finance person I asked her what the price was. She was surprised and clearly frustrated that I didn’t know because they’ve done it to many customers in the past, putting her in an awkward situation clearly. it was $70 more than what Peter told me over the phone. By then, I was there more than 2 hrs and my wife and daughter were starving and wanted to leave. I regrettably signed the documents. When I was done, Todd approached me with a hand shake to congratulate me. I sternly told him that I didn’t like the surprise of being kept in the dark over the price to find out that it was significantly higher that I was told. He responded by saying...”I didn’t write the deal...it was Peter who did it”. He quickly passed the buck. Now 6 months later I’m receiving collection calls from Toyota Financial for the overage miles they told me was part of my payments. I’ve tried to get it resolved but was told that I signed a document stating that I agreed otherwise. They conned me just to make a little extra $$. They’ll never see me there again. I hope the commission was worth losing my business and taking my wife to a different Lexus dealership. More
by JoseO
Employees Worked With
Todd, Peter Groulx
March 10, 2019
Maria is Amazing!!!! Ha sido la compra de auto más rápida que he hecho en 15 años en este país, María me brindó el mejor servicio que he recibido!! Muchas Gracias María es Ha sido la compra de auto más rápida que he hecho en 15 años en este país, María me brindó el mejor servicio que he recibido!! Muchas Gracias María espero seguir con la familia de Lexus por mucho tiempo! More
by Rieumont
Employees Worked With
Maria Morrone
March 08, 2019
Expected better service Took two hours just to have tires rotated/ adjusted. Was never notified car was ready . Car was not clean upon return even though they Advertise Took two hours just to have tires rotated/ adjusted. Was never notified car was ready . Car was not clean upon return even though they Advertise cat gets washed When shown dirt still on car attendant disks seem to care More
by Neustat
Employees Worked With
None listed
