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Lexus of North Miami
North Miami, FL
3,376 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 3,376 reviews
November 08, 2016
I highly recommend Lexus I highly recommend Lexus of North Miami because their professionalism, responsive and prompt attention to my special needs. In particular I highly co I highly recommend Lexus of North Miami because their professionalism, responsive and prompt attention to my special needs. In particular I highly commend Pedro Oslan for his exceptional service. It was a pleasure doing business with Pedro and the entire staff. More
by Stan71
Employees Worked With
Pedro Oslan
November 07, 2016
Great, Fast and educating There's only one word to describe Alex AMAZING this gentleman is very educated in the brand and super fast got me in and out in record time. He was su There's only one word to describe Alex AMAZING this gentleman is very educated in the brand and super fast got me in and out in record time. He was super helpful and got me just what I needed for my family. Thank you very much More
by Alex28
Employees Worked With
November 07, 2016
Excellent My experience at the dealership was amazing. Alex was very helpful and found the right car for me. I'm glad I made this purchase for my first car. My experience at the dealership was amazing. Alex was very helpful and found the right car for me. I'm glad I made this purchase for my first car. More
by Jenjenny
Employees Worked With
November 07, 2016
Amazing Team It is always a pleasure to go to Lexus of North Miami. They make sure their customers are happy with the decisions they make. Alex Suarez is particula It is always a pleasure to go to Lexus of North Miami. They make sure their customers are happy with the decisions they make. Alex Suarez is particularly amazing. He is the BEST! Mathew Silva also helped us in the process, what an amazing team they are!! More
by LR
November 07, 2016
Customer Service is of no importance to them After returning a lease vehicle received a $608 bill that the cargo cover was missing. We had the cover at home and when we received the notice of the After returning a lease vehicle received a $608 bill that the cargo cover was missing. We had the cover at home and when we received the notice of the bill said that we have it and will bring it in. We were told too late. Suggestion... An easy fix is to do a cursory inspection upon turning the vehicle in to avoid a charge to your customers. I was told it is not our problem because the bank owns the car. Explained it is still your product and I am still your customer. Again not our problem. Deal with it. When I suggested we may go back to Mercedes I was told "your prerogative". With this lack of concern for your customers you have lost us as future customers after 4 Lexus cars. More
by lostcustomer
Employees Worked With
Edwin Hernandez
November 03, 2016
Best service in Miami I took my car after a small crash and they call me the next day and my car was ready looking like the first day I purchased it. Employees are so prof I took my car after a small crash and they call me the next day and my car was ready looking like the first day I purchased it. Employees are so professional and kind. I am so pleased with them very different to other dealers that I had bad experiences in the past. Not with them. I will only go there in the future and will always recommend them. Thank you! More
by Yazmin Del Rio
Employees Worked With
Zoe Green
October 31, 2016
Deceiving and Untrusty We had a deal for a RX350(F) at another dealer which we did not take since the Lexus of North Miami Sales Manager called me himself and told me that h We had a deal for a RX350(F) at another dealer which we did not take since the Lexus of North Miami Sales Manager called me himself and told me that he would beat that deal on the interest % that we did not agreed at the other dealer, my credit score is +820. Upon showing up Juan Mallea our original sales rep excused himself due to he was with another client and leave with a junior sales rep which went through the whole pitch that we were trying to avoid. We raised up our offer to take not TWO but THREE Lexus(es) and all we wanted to see was the bottom line for the other 2 cars. This is when they took us to the office to try to close us on a deal that they never disclosed. Upon our reluctance to stay they brought the original Sales Manager (GUS) who told me to come in and then they also brought in their GM (at least he identified himself as such)who is a total disrespectful person. In a nutshell if you can't beat someone else don't lie to your potential customers. As a Family we are on our fifth Lexus and after this experience we might be switching. Terrible experience. Beware of the false commitment. More
by RX(F)
Employees Worked With
John Wirshing, Juan Mallea
October 31, 2016
Great Experience, focused and relaxed The entire experience was stress free and I will certainly go back when another purchase is needed. I highly recommend. Kim Wendell was great! I real The entire experience was stress free and I will certainly go back when another purchase is needed. I highly recommend. Kim Wendell was great! I really appreciate the professional attitude! More
by fourstrongllc
Employees Worked With
Kim Wendell
October 28, 2016
Always a pleasant and easy experience From sales to service I always have a great experience at Lexus at Lexus at North Miami. He staff is always a joy to work with. From sales to service I always have a great experience at Lexus at Lexus at North Miami. He staff is always a joy to work with. More
by Goldsgirl9
October 26, 2016
A++ Srevive from Alex Lexus of North Miami has amazing customer service! Alex Suarez is made my buying experience as easy as 1-2-3. I will recommend him to all my family, f Lexus of North Miami has amazing customer service! Alex Suarez is made my buying experience as easy as 1-2-3. I will recommend him to all my family, friends, and coworkers. More
by Robeasy
