Lexus of North Miami

The service team at the dealership was once agin amazing. The work was done in a timely fashion; the scope of work was fully explained; the cost of the work was clear; the necessity of having the work perfo The work was done in a timely fashion; the scope of work was fully explained; the cost of the work was clear; the necessity of having the work performed was clear; the car was returned clean. At all times everyone was extremely professional and nice. More

I can’t stress enough how awful my experience with Lexus North Miami has been. The service center is completely unorganized, dirty, and downright disrespectful. This is the third Lexus I’ve owned — all p North Miami has been. The service center is completely unorganized, dirty, and downright disrespectful. This is the third Lexus I’ve owned — all purchased from this same store — and I clearly haven’t learned my lesson. Both the service center and the body shop are useless! I’ve been left waiting for hours on multiple occasions because of their mistakes. The service department doesn’t even communicate with the body shop — I once got a message saying my car was ready, only to arrive and be told it had been transferred elsewhere and they couldn’t help me. No one there gives you a straight answer. Everyone acts like they’re doing you a favor just by being there. Every single visit takes at least 40–50 minutes for even the simplest tasks. My car was returned to me dirty, with overspray, scratches, and other issues. They took it back for three more weeks to “fix” it, and even then, the results were subpar. They also never told me I could return the rental directly to them — another example of terrible communication and customer service. I love my Lexus, but I’ll never return to this dealership. The brand deserves better representation than this. More

Very pleasant girl. Help me to find best car in color that I want and help to win good deal. She was very professional and nice. Help me to find best car in color that I want and help to win good deal. She was very professional and nice. More

Very convenient location friendly staff and detailed oriented. Accommodating to customers needs and helpful in resolving problem oriented. Accommodating to customers needs and helpful in resolving problem More

Great service! Nice lounge area when waiting for your can, personalized approach, friendly staff, professional and helpful. Nice lounge area when waiting for your can, personalized approach, friendly staff, professional and helpful. More

Very professional and patient salesperson, he took the time to listen and negotiate with me. time to listen and negotiate with me. More

I can’t believe how great my experience was at a car dealership Sierra the sales rep was fantastic and want to commend her for dealing with me and what we had to go thru to find the right vehicle and th dealership Sierra the sales rep was fantastic and want to commend her for dealing with me and what we had to go thru to find the right vehicle and the right deal. Next there was Anna in finance. Anna made the deal even better! It was great working them. I can’t wait to comeback and lease my next vehicle. 🤩🤩🤩🤩🤩 More

Erez did a great job handling my new lease with Lexus of North Miami.and making it easy and efficient without the usual haggling. North Miami.and making it easy and efficient without the usual haggling. More

Semon was very helpful and prioritized my request. The service was quick and efficient. The only thing that was not right is the lady that worked at the coffee shop. She needs to be more polite. Oth The service was quick and efficient. The only thing that was not right is the lady that worked at the coffee shop. She needs to be more polite. Otherwise, everything was great. More

The dealership is nice and the staff is friendly. One thing that probably need improvement is the timing of the service. I had an appointment at 12pm and didn't get started until 12:25pm. If im makin One thing that probably need improvement is the timing of the service. I had an appointment at 12pm and didn't get started until 12:25pm. If im making an appointment for a certain time and I'm there on time (and in this case earlier) I also expect that my appointment time is honored and I dont have to wait 30 min just to start the paperwork. More