Lexus of North Miami

Long waiting time with a scheduled appointment. Overpriced parts, car not properly washed. Pointed out to service advisor and nothing was done. Paying premium for car and service and cannot be just Overpriced parts, car not properly washed. Pointed out to service advisor and nothing was done. Paying premium for car and service and cannot be justified for what you receive in return. More

It should not take 3 1/2 hours for an oil change when I had an appointment had an appointment More

Jhan has been great since the day I met him. Always friendly and willing to help. This is the second GX I get from him in less than three years. Thanks for everything, Jhan! Always friendly and willing to help. This is the second GX I get from him in less than three years. Thanks for everything, Jhan! More

Overall great expereince with Erez and the team at Lexus of North Miami who helped me out with a used BMW I was looking for. Helped me find the car of my dreams and got a great deal. Very efficient and kind of North Miami who helped me out with a used BMW I was looking for. Helped me find the car of my dreams and got a great deal. Very efficient and kind staff, definitely recommend More

Sierra was great through out the process. She made buying the car seamless and was fair. She made buying the car seamless and was fair. More

Very friendly and professional. Courteous at all times. It was a positive experience from beginning to end. Courteous at all times. It was a positive experience from beginning to end. More

I have been a Lexus owner for 20 years. I had the best Service Rep in Years. He went through my technical problems and got me a tech specialist to go through my problems with me. Excellen I had the best Service Rep in Years. He went through my technical problems and got me a tech specialist to go through my problems with me. Excellent. More

I don’t typically write reviews, but our experience with Lexus of North Miami was exceptional enough that I wanted to take the time to do so, especially since we completed the purchase long distance. Fro Lexus of North Miami was exceptional enough that I wanted to take the time to do so, especially since we completed the purchase long distance. From the beginning, Jaumara was outstanding. She was responsive, professional, knowledgeable, and incredibly easy to work with. She answered all of our questions, followed through on what she promised, and made the entire process feel straightforward and transparent, even though we were coordinating everything remotely. She honored the negotiated price we agreed upon and confirmed that the $1,000 military incentive would be applied on top of that price. What really impressed me was how she handled an issue we discovered after we had already left the dealership. We noticed a small crack in the driver’s side mirror housing, and when I contacted her, she immediately assured me that they would take care of it. The repair is currently pending while they wait for the necessary parts, but her response and willingness to stand behind the vehicle gave me a lot of confidence in our decision to purchase from them. Todd handled the finance portion of our purchase, and he was equally impressive. He was quick, efficient, and actually secured us a better interest rate than the one our bank had offered. Everything was explained clearly, there were no surprises, and when he went over the available additional coverages and we declined them, he simply moved on. There was no pressure or attempt to sell us something we didn’t want. The entire experience was remarkably smooth compared with other dealerships we’ve dealt with. Having the major numbers worked out ahead of time certainly helped, but Jaumara and Todd both made the process efficient, professional, and respectful from start to finish, even with the added logistics of completing the purchase long distance. More

I finally bought the 2025 Lexus IS 350 F Sport Design after selling my 2009 Corolla S. My wife and I met Carlos Cuervo on a Sunday afternoon. We came in to see an IS 350 with 18K miles and a specific set after selling my 2009 Corolla S. My wife and I met Carlos Cuervo on a Sunday afternoon. We came in to see an IS 350 with 18K miles and a specific set of features, but that car had already sold. Carlos found us something better: a 2025 instead of a 2023, with only 8K miles. We test drove it and fell in love. The offer was too good to pass up. Carlos's expertise and product knowledge were unmatched. We also worked with Anthony, the finance manager, and that was just as good an experience. His recommendations made the whole process easy. We'd been waiting a long time for this car and we couldn't be happier. I love Japanese automakers, and this one is top-notch. The V6 is a beast and the interior is beautiful. Thank you both so much for the help! More